Cloud and Enterprise Agents showing DNSSEC failures.
View the provider incident record →Current answer
ThousandEyes experienced a major incident: Cloud and Enterprise Agents showing DNSSEC failures.. ServiceAlert observed recovery on Oct 13, 2026.
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
Agent Configuration and Data Collection
Cloud and Enterprise Agents: Data ingress
Incident Timeline
Monitoring
New updates are being pushed for Enterprise Agents.
Enterprise Agents showing online are out of scope.
Customers with offline Enterprise Agents should reach out to Standard ThousandEyes Support Channels to manually update configurations.
Enterprise Agents showing online are out of scope.
Customers with offline Enterprise Agents should reach out to Standard ThousandEyes Support Channels to manually update configurations.
Oct 12, 2026 at 6:32 PM UTC
Monitoring
A fix has been implemented. Operations will continue to monitor performance.
Oct 11, 2026 at 10:31 PM UTC
Identified
We are continuing to investigate this issue.
Oct 11, 2026 at 8:19 PM UTC
Identified
Cloud and enterprise agents are showing failure message in DNSSEC tests due intermediate validation.
The issue started at 14:00 PM UTC.
The issue started at 14:00 PM UTC.
Oct 11, 2026 at 5:21 PM UTC
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