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Sumo Logic Outage History

Daily provider-status observations and published incident history for Sumo Logic.

Operational

Sumo Logic is operational. Verified . Official provider source.

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77.8% of 45 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 75% 24 6

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 78 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE)
minor Observed active window 1h 56m

View incident details and source

Started:

Billing and Account Management Billing and Account Management Billing and Account Management Billing and Account Management
identified
We have identified the source of the issue affecting Billing and Account Management. We are working on a fix for the problem.
investigating
We are currently investigating reports of problems with Billing and Account Management. We will provide more information soon.
Problem with Metrics Alerting in America Federal (FED)
minor Observed active window 14m

View incident details and source

Started:

Metrics Alerting
monitoring
We have implemented a fix for the issue affecting Metrics Alerting. Users relying on metrics-based alerts may have experience delayed delivery of notifications. Normal processing has resumed. We are currently monitoring the results.
investigating
We are currently investigating reports of problems with Metrics Alerting. Users may see processing of metrics data is delayed and metrics-based Monitors may have delayed triggers and notifications. All data is safely collected and will be processed as it was received. We will provide more information soon.
Problem with Cloud SIEM Processing in North America 2 (US2)
minor Observed active window 1h 40m

View incident details and source

Started:

Cloud SIEM Processing
monitoring
We have implemented a fix for the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are currently monitoring the results.
identified
We have identified the source of the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are working on a fix for the problem.
investigating
We are currently investigating reports of problems with Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We will provide more information soon.
Problem with Cloud SIEM Processing in North America 2 (US2)
minor Observed active window 1h 6m

View incident details and source

Started:

Cloud SIEM Processing
identified
We have identified the source of the issue affecting Cloud SIEM Processing. Logs may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. We are working on a fix for the problem.
investigating
We are currently investigating reports of problems with Cloud SIEM Processing. Logs may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. We will provide more information soon.
Problem with Cloud SIEM Processing in North America 2 (US2)
minor Observed active window 28m

View incident details and source

Started:

Cloud SIEM Processing
identified
We have identified the source of the issue affecting Cloud SIEM Processing. Logs may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. We are working on a fix for the problem.
investigating
We are currently investigating reports of problems with Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We will provide more information soon.
Problem with Cloud SIEM Processing in North America 2 (US2)
minor Observed active window 41m

View incident details and source

Started:

Cloud SIEM Processing
monitoring
We have implemented a fix for the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are currently monitoring the results.
September 2026
Problem with Tracing Collection in North America 2 (US2)
minor Observed active window 2h 12m

View incident details and source

Started:

Tracing Collection
monitoring
We have implemented a fix for the issue affecting Tracing Collection. We are currently monitoring the results.
investigating
We are currently investigating reports of problems with Tracing Collection. Trace data sent may fail to ingest or be rejected due to service unavailability. We will provide more information soon.
Problem with Cloud SIEM Processing in North America 1 (US1)
minor Observed active window 1h 30m

View incident details and source

Started:

Cloud SIEM Processing
monitoring
We have implemented a fix for the issue affecting Cloud SIEM Processing. We are currently monitoring the results.
investigating
We are currently investigating reports of problems with Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We will provide more information soon.
Problem with Cloud SIEM APIs and Cloud SIEM UI in Europe 1 (EU), Canada (CA)
major Observed active window 12m

View incident details and source

Started:

Cloud SIEM APIs Cloud SIEM APIs Cloud SIEM UI Cloud SIEM UI
monitoring
We have implemented a fix for the issue affecting Cloud SIEM APIs and Cloud SIEM UI. The Cloud SIEM User Interface may fail to load or show errors. This can impact viewing Insights, managing detection rules, or investigating related signals and records. We are currently monitoring the results.
identified
We have identified the source of the issue affecting Cloud SIEM APIs and Cloud SIEM UI. The Cloud SIEM User Interface may fail to load or show errors. This can impact viewing Insights, managing detection rules, or investigating related signals and records. We are working on a fix for the problem.
Problem with Cloud SIEM Processing in North America 1 (US1)
minor Observed active window 29m

View incident details and source

Started:

Cloud SIEM Processing
monitoring
We have implemented a fix for the issue affecting Cloud SIEM Processing. Users may experience delayed Signal Generation. Alerts based on signals may not dispatch to the user. We are currently monitoring the results.
investigating
We are currently investigating reports of problems with Cloud SIEM Processing. Users may experience delayed Signal Generation. Alerts based on signals may not dispatch to the user. We will provide more information soon.

Legacy Incident Archive

1 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
Problem with Metrics Collection
minor Source not attested
Last archived state: monitoring
View archived record details
monitoring
We have implemented a fix for the issue affecting Metrics Collection. The symptoms are: latency in processing and displaying metrics data. We are currently monitoring the results.
monitoring
We are currently investigating reports of problems with Metrics Collection. The symptoms are: latency in processing and displaying metrics data. We will provide more information soon.
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