Current answer
Sinch experienced a minor incident: Service Degradation - Conversation API WhatsApp - BR. ServiceAlert observed recovery on Sep 4, 2026.
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Incident Lifecycle
Affected Components
WhatsApp
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 4, 2026 at 4:33 AM UTC
Investigating
We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region.
Impact: Clients may experience no delivery on WhatsApp
Incident Start Time: 2026-09-03 20:00 UTC
We are actively investigating and will provide further updates as more information becomes available.
Impact: Clients may experience no delivery on WhatsApp
Incident Start Time: 2026-09-03 20:00 UTC
We are actively investigating and will provide further updates as more information becomes available.
Sep 4, 2026 at 2:07 AM UTC
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