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Sinch Outage History

Daily provider-status observations and published incident history for Sinch.

Component incident

Sinch has an active component incident; no global outage is indicated. Verified . Official provider source.

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14.9% of 47 verified observed days had no reported provider issue

90-Day Trend

Jul 25Oct 22

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 16% 25 21

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 24 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Service Degradation - Customer Dashboard
minor Observed active window 12h 17m

View incident details and source

Started:

Analytics
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com. Impact: Analytics is currently degraded in the US region. Our engineering team is working to restore full functionality as soon as possible. For any inquiries, please contact support@sinch.com.
Sinch Engage - WhatsApp Campaigns - Degradation
minor Observed active window 1h 39m

View incident details and source

Started:

Web Portal
investigating
We are continuing to investigate this issue.
investigating
We are observing an intermittent issue affecting WhatsApp Campaigns. Incident Start Time: 2026-08-26 12:10 UTC Impact: Customers may be unable to select contacts when creating campaigns, or experience issues with campaigns being processed and sent. Our teams are actively working to resolve the issue and will provide further updates as they become available.
Delivery Issue Germany - 1&1
minor Observed active window 3h 34m

View incident details and source

Started:

SMS - EMEA
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Germany - 1&1. Incident Start Time: 2026-08-25 18:49 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
Delivery Issue Canada - ICE Wireles
minor Observed active window 310h 31m

View incident details and source

Started:

SMS - CA - ShortCode
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Canada - ICE Wireless. Incident Start Time: 2026-08-20 02:44 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

Legacy Incident Archive

218 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

June 2026
Delivery Issue Malaysia - TuneTalk
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues towards TuneTalk Malaysia. Incident Start Time: 2026-06-26 03:05 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
Delivery Issue Italy - Wind
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Italy - Wind Incident Start Time: 2026-06-25 22:02 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
Delivery Issue United States - AT&T - MMS
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in United States - AT&T. Incident Start Time: 2026-06-25 14:00 UTC Impact: Customers may experience issues such as delayed MMS delivery. We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
Service Degredation - XMS - US
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Dear Client, We are currently experiencing a service degradation affecting XMS in the US. Incident Start Time: 2026-06-25 15:58 UTC Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors. We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at support@sinch.com.
Delivery Issue Norway - Ported Numbers
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing delivery issues towards ported numbers in Norway. Impact: Failed MT's towards ported numbers We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
Site US5 - Network Disturbance
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results. Start Time: 2026-06-23 08:03 UTC Restoration Time: 2026-06-23 08:50 UTC
investigating
We are currently experiencing a network disturbance on our US5 site, our engineers are currently investigating. Impact: Clients may experience delayed or failed MT/MO traffic for the following countries: Mexico Chile Bolivia Paraguay Colombia Argentine The same may be experienced towards minor networks in the USA. We will provide updates on this page. For any inquiries, please contact us at support@sinch.com.
Delivery Issue Israel - CG Networks
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Israel - CG Networks Incident Start Time: 2026-06-23 05:53 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
Delivery Issue Brazil - SurfTelecom
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Brazil - SurfTelecom Incident Start Time: 2026-06-22 14:23 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
Delivery Issue Brazil - Algar Telecom
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Brazil - Algar Telecom Incident Start Time: 2026-06-22 03:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
Delivery Issue Peru - Bitel
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Bitel Peru Incident Start Time: 2026-06-19 05:00 UTC. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
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