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Sinch

Delivery Issue Canada - ICE Wireles

Minor Impact Investigating Ongoing August 20, 2026

Incident Lifecycle

Investigating Investigating Investigating Investigating Investigating Investigating Investigating Investigating
Affected Components
SMS - CA - ShortCode

Incident Timeline

Investigating
We are continuing to investigate this issue.
Aug 23, 2026 at 9:12 AM UTC
Investigating
We are continuing to investigate this issue.
Aug 22, 2026 at 8:05 AM UTC
Investigating
We are continuing to investigate this issue.
Aug 21, 2026 at 7:48 AM UTC
Investigating
We are continuing to investigate this issue.
Aug 20, 2026 at 8:05 PM UTC
Investigating
We are continuing to investigate this issue.
Aug 20, 2026 at 11:57 AM UTC
Investigating
We are continuing to investigate this issue.
Aug 20, 2026 at 8:31 AM UTC
Investigating
We are continuing to investigate this issue.
Aug 20, 2026 at 6:50 AM UTC
Investigating
We are currently observing delivery issues in Canada - ICE Wireless.

Incident Start Time: 2026-08-20 02:44 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Aug 20, 2026 at 5:28 AM UTC
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