Looking for an update now? Check the current status, or follow Sinch for future changes.
17%of 47 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
16%
25
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Service Degradation - Conversation API WhatsApp - BR
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region.
Impact: Clients may experience no delivery on WhatsApp
Incident Start Time: 2026-09-03 20:00 UTC
We are actively investigating and will provide further updates as more information becomes available.
We are currently experiencing intermittent api request timeouts on the Send fax endpoint. Engineering is engaged and reviewing.
Affected endpoint: fax.api.sinch.com
We appreciate your patience and apologize for any inconvenience.
We are continuing to investigate this issue and will provide further updates as more information becomes available.
investigating
We are writing to inform you that we are experiencing a degradation impacting the bulk messaging service for Engage customers.
Impact: Customers may experience delayed messages via the bulk messaging service.
Incident Start Time: 2026-09-02 09:45 UTC
We are actively investigating and will provide further updates as more information becomes available.
We are currently observing delivery issues in Spain
Incident Start Time: 2026-09-02 08:40 UTC
Impact: Delayed MO's/Missing MO's
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in United Kingdom - Lycamobile
Incident Start Time: 2026-08-28 19:40 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Kuwait - Ooredoo
Incident Start Time: 2026-08-28 19:18 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Djibouti - Evatis
Incident Start Time: 2026-08-27 20:50 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Service Degradation - Verification - Okta integration
We are currently observing issues with our Verification services for clients using Okta integrations.
Incident Start Time: 2026-08-27 00:20 UTC
Impact: Clients will experience failed attempts when submitting verification requests via the Okta endpoint.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.
Impact: Analytics is currently degraded in the US region.
Our engineering team is working to restore full functionality as soon as possible.
For any inquiries, please contact support@sinch.com.
Legacy Incident Archive
218 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Delivery Issue Malaysia - TuneTalk
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues towards TuneTalk Malaysia.
Incident Start Time: 2026-06-26 03:05 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Italy - Wind
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Italy - Wind
Incident Start Time: 2026-06-25 22:02 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue United States - AT&T - MMS
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in United States - AT&T.
Incident Start Time: 2026-06-25 14:00 UTC
Impact: Customers may experience issues such as delayed MMS delivery.
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Service Degredation - XMS - US
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Dear Client,
We are currently experiencing a service degradation affecting XMS in the US.
Incident Start Time: 2026-06-25 15:58 UTC
Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors.
We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at support@sinch.com.
Delivery Issue Norway - Ported Numbers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing delivery issues towards ported numbers in Norway.
Impact: Failed MT's towards ported numbers
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Site US5 - Network Disturbance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
Start Time: 2026-06-23 08:03 UTC
Restoration Time: 2026-06-23 08:50 UTC
investigating
We are currently experiencing a network disturbance on our US5 site, our engineers are currently investigating.
Impact: Clients may experience delayed or failed MT/MO traffic for the following countries:
Mexico
Chile
Bolivia
Paraguay
Colombia
Argentine
The same may be experienced towards minor networks in the USA.
We will provide updates on this page. For any inquiries, please contact us at support@sinch.com.
Delivery Issue Israel - CG Networks
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Israel - CG Networks
Incident Start Time: 2026-06-23 05:53 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Brazil - SurfTelecom
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Brazil - SurfTelecom
Incident Start Time: 2026-06-22 14:23 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Brazil - Algar Telecom
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Brazil - Algar Telecom
Incident Start Time: 2026-06-22 03:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Peru - Bitel
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Bitel Peru
Incident Start Time: 2026-06-19 05:00 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
