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15.2%of 46 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
16%
25
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-65291 (MNOC-65292)
A fix has been implemented. Queues are depleting and delays should be mitigated. Technical teams are monitoring for service stability.
identified
A network issue was identified which could result in certain customers observing a potential delay in delivery. Technical resources are engaged and actively working on repair of the issue. Updates will continue to be provided.
identified
Ticket Number: MNOC-65291
Services: SMSx, MM4
Description:
Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx/MM4
Few customers may observe a potential delay in delivery for MO, MT and DLR traffic.
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.
Impact:
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification: Potential delay in delivery
Report Manager Access: (remove if not applicable)
Report Manager Statistics : (remove if not applicable)
Incident Start Date & Time (GMT) : September 17, 06:45 UTC
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
We are currently observing delivery issues in Paraguay - Tigo
Incident Start Time: 2026-09-16 03:44 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
The issue has been identified and we are working with the operator to fix the issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Cambodia - Smart Axiata
Incident Start Time: 2026-09-15 16:13 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Bolivia - Tigo
Incident Start Time: 2026-09-12 20:53 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Bouygues Telecom - France.
Incident Start Time: 2026-09-12 19:34 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
SMPP - USRedhot XML (mBlox)SMPP - CAENUM USHTTP - USHTTP USSMS (Legacy Sinch)REST - US
identified
The issue has been identified and a fix is being implemented.
investigating
Dear Client,
We are currently experiencing a performance degradation on our US1 site.
To minimize impact, clients are advised to temporarily connect to the designated redundant site US7 for the duration of this issue.
Affected Site: US1
Recommended Redundant Site: US7
Incident Start Time: 2026-09-09 04:13 UTC
Our engineers are currently investigating and additional information will follow as it becomes available.
We are currently observing delivery issues in Italy - Poste Mobile
Incident Start Time: 2026-09-08 20:08 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing delivery issues in Mexico - AT&T
Incident Start Time: 2026-09-07 23:56 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Romania.
Incident Start Time: 2026-09-07 14:17 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Legacy Incident Archive
218 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
March 2026
Delivery Issue Netherlands - Odido
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Netherlands - Odido.
Incident Start Time: 2026-03-15 14:17 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Chatlayer Service Disruption
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
Restoration Time: 2026-03-15 13:00 UTC
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a service disruption where old messages are regenerated without end user interaction.
We are actively working on resolving this issue and further updates will be provided as soon as we have more information to share.
Incident Start Time: 2026-03-15 8:00 UTC
Impact: Old conversations appearing as new in the History panel
Delivery Issue Philippines - Globe Telecom
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Philippines - Globe Telecom.
Incident Start Time: 2026-03-13 19:16 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Service Degradation - Customer Dashboard - Message Search
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.
Impact: Customer may experience missing recent data when performing searches with the Message Search tool on dashboard.sinch.com
Our engineering team is working to restore full functionality as soon as possible.
Incident Start Time: 2026-03-13 10:50 UTC
For any inquiries, please contact support@sinch.com.
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-63473
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Dear Clients,
We are writing to inform you that queues have been cleared and traffic is back to normal.
We will continue to monitor and update on further improvements.
investigating
Ticket Number :: MNOC-63473
Services:: DI SMS 365 - SMSx
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential d...
Delivery Issue Isle of Man - Manx Telecom
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Isle of Man - Manx Telecom.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Italy - Plintron
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Italy - Plintron.
Incident Start Time: 2026-03-12 10:50 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-63424
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are still continuing to investigate this issue. We will provide update as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available.
investigating
Ticket Number :: MNOC-63424
Services:: DI MMS 365 - SMSx
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential d...
