Daily provider-status observations and published incident history for Sinch.
Component incident
Sinch has an active component incident; no global outage is indicated. Verified .
Official provider source.
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15.2%of 46 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
16%
25
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Service Degradation - Conversation API WhatsApp - BR
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region.
Impact: Clients may experience no delivery on WhatsApp
Incident Start Time: 2026-09-03 20:00 UTC
We are actively investigating and will provide further updates as more information becomes available.
We are currently experiencing intermittent api request timeouts on the Send fax endpoint. Engineering is engaged and reviewing.
Affected endpoint: fax.api.sinch.com
We appreciate your patience and apologize for any inconvenience.
We are continuing to investigate this issue and will provide further updates as more information becomes available.
investigating
We are writing to inform you that we are experiencing a degradation impacting the bulk messaging service for Engage customers.
Impact: Customers may experience delayed messages via the bulk messaging service.
Incident Start Time: 2026-09-02 09:45 UTC
We are actively investigating and will provide further updates as more information becomes available.
We are currently observing delivery issues in Spain
Incident Start Time: 2026-09-02 08:40 UTC
Impact: Delayed MO's/Missing MO's
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in United Kingdom - Lycamobile
Incident Start Time: 2026-08-28 19:40 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Kuwait - Ooredoo
Incident Start Time: 2026-08-28 19:18 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Djibouti - Evatis
Incident Start Time: 2026-08-27 20:50 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Service Degradation - Verification - Okta integration
We are currently observing issues with our Verification services for clients using Okta integrations.
Incident Start Time: 2026-08-27 00:20 UTC
Impact: Clients will experience failed attempts when submitting verification requests via the Okta endpoint.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.
Impact: Analytics is currently degraded in the US region.
Our engineering team is working to restore full functionality as soon as possible.
For any inquiries, please contact support@sinch.com.
Legacy Incident Archive
218 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Delivery Issue Sweden - Telia
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Sweden - Telia
Incident Start Time: 2026-08-14 07:44 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Colombia - Telefonica
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Colombia - Telefonica
Incident Start Time: 2026-08-14 00:25 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
US1 & US7 - Site Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have identified the cause of the issue and have applied a fix.
We will continue to monitor the performance of the US sites.
Incident Start Time: 2026-08-13 09:30 UTC
If you have any questions, please contact support@sinch.com.
investigating
Dear Client,
We are currently experiencing a performance degradation on our US1 and US7 sites.
Our engineers are currently investigating and additional information will follow as it becomes available.
Affected Site: US1, US7, REST API US, Legacy APIs US
If you have any questions, please contact support@sinch.com.
Delivery Issue France - Lebara
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in France - Lebara
Incident Start Time: 2026-08-11 12:32 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Mexico - AT&T Mexico
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues towards Mexico - AT&T Mexico.
Incident Start Time: 2026-08-08 18:42 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Sinch Engage - Platform Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are writing to inform you that we are experiencing a service degradation impacting the Sinch Engage platform.
Impact: Customers may experience that some sections of the Sinch Engage dashboard are currently degraded.
Incident Start Time: 2026-08-06 13:46 UTC
We are actively investigating and will provide further updates as more information becomes available.
Delivery Issue Paraguay - Tigo
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Paraguay - Tigo
Incident Start Time: 2026-08-06 03:04 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Guernsey - Sure Guernsey
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Guernsey - Sure Guernsey.
Incident Start Time: 2026-08-04 22:50 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Germany - O2 Germany
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Germany - O2 Germany.
Incident Start Time: 2026-08-03 21:53 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue - Ooredoo Kuwait
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues towards Ooredoo Kuwait.
Incident Start Time: 2026-08-03 15:19 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
