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15.2%of 46 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
16%
25
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
identified
The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.
As soon as we have any updates, they will be shared accordingly.
investigating
We are currently observing delivery issues in Belgium - Proximus
Incident Start Time: 2026-09-27 22:01 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently experiencing an issue with our ticketing system related to the following emails:
support@sinch.com
Impact: Customers may experience delayed responses from support.
Incident Start Time : 2026-09-25 14:46 UTC
As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.
As soon as we have any updates, they will be shared accordingly.
investigating
We are currently observing delivery issues in Brazil - Claro
Incident Start Time: 2026-09-25 03:27 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Venezuela - Digitel.
Incident Start Time: 2026-09-23 00:44 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Sri Lanka - Hutchison
Incident Start Time: 2026-09-22 10:26 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Data CallingPhone Calling (PSTN)Video CallingSIP Trunk
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region.
Incident Start Time: 2026-09-22 04:50 UTC
Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk .
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
We are currently observing delivery issues in Mexico - Izzi
Incident Start Time: 2026-09-22 03:05 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in France - Orange
Incident Start Time: 2026-09-21 22:29 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Brazil - Claro
Incident Start Time: 2026-09-21 01:19 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Congo D.R - Orange DRC
Incident Start Time: 2026-09-17 15:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Legacy Incident Archive
218 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Delivery Issue Netherlands - Odido
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Netherlands - Odido
Incident Start Time: 2026-06-08 05:53 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Brazil - Algar Telecom
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Brazil - Algar Telecom
Incident Start Time: 2026-06-08 03:01 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Angola - Africell
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues towards Angola - Africell.
Incident Start Time: 2026-06-05 12:29 UTC
Impact: Delayed MT's/Delayed MO's/Late delivery receipts
We will update as soon as we have more information.
Sinch Elastic SIP Trunking - Incident - duplicate call records
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Sinch is currently investigating an issue on Elastic SIP Trunking in which non-completed calls are displaying in the CDR view twice. Please note this is not affecting calls or call delivery, it is a CDR presentation issue only for voice termination. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible.
We appreciate your patience and apologize for any inconvenience.
Delivery Issue United States - Verizon
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in United States - Verizon
Incident Start Time: 2026-06-04 14:53 UTC
Impact: A subset of traffic may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Guatemala - Tigo
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Guatemala - Tigo
Incident Start Time: 2026-06-04 04:34 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Sinch Engage - platform Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are writing to inform you that we are experiencing a service degradation impacting the Sinch Engage platform. New Message Screen Unavailable.
Impact: New Message Screen is currently degraded.
Incident Start Time: 2026-06-03 20:30 UTC
We are actively investigating and will provide further updates as more information becomes available.
Delivery Issue Guatemala - Tigo
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Guatemala - Tigo
Incident Start Time: 2026-06-02 07:13 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Claro - Colombia
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Claro - Colombia
Incident Start Time: 2026-06-01 17:37 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Claro - Colombia
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Claro - Colombia
Incident Start Time: 2026-06-01 13:21 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
