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17%of 47 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
16%
25
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are currently observing delivery issues in Bolivia - Entel
Incident Start Time: 2026-10-21 15:16 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in France - Orange.
Incident Start Time: 2026-10-21 09:37 UTC
Impact: Failed MT's/Failed MO's/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com
The issue has been identified and a fix is being implemented.
investigating
We are writing to inform you that we are currently experiencing delay in messaging data appearing in some reports. This is affecting both APAC and EMEA regions. Messages are being sent and delivered as normal, but the data may take longer than usual to show up in reporting.
Impact: Delayed messaging data for both APAC and EMEA regions.
Incident Start Time: 2026-10-15 08:00 UTC
We are actively investigating and will provide further updates as more information becomes available.
We are currently observing delivery issues in Norlys - Denmark.
Incident Start Time: 2026-10-15 00:30 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Evatis - Djibouti
Incident Start Time: 2026-10-14 22:14 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in New Zealand - Spark
Incident Start Time: 2026-10-11 16:09 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Guatemala - Tigo.
Incident Start Time: 2026-10-09 07:46 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com
We are currently observing delivery issues towards Sweden - Tele2Comviq.
Incident Start Time: 2026-10-08 09:03 UTC
We will update as soon as we have more information.
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing delivery issues in USA - AT&T.
Incident Start Time: 2026-10-07 13:59 UTC
Impact: Clients may experience delayed or missing delivery receipts for Short Code and Toll-Free traffic towards AT&T United States.
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com
We are currently observing delivery issues in Guadeloupe - Orange.
Incident Start Time: 2026-10-07 04:21 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com
Legacy Incident Archive
218 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Delivery Issue Netherlands - Odido
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Netherlands - Odido
Incident Start Time: 2026-06-08 05:53 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Brazil - Algar Telecom
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Brazil - Algar Telecom
Incident Start Time: 2026-06-08 03:01 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Angola - Africell
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues towards Angola - Africell.
Incident Start Time: 2026-06-05 12:29 UTC
Impact: Delayed MT's/Delayed MO's/Late delivery receipts
We will update as soon as we have more information.
Sinch Elastic SIP Trunking - Incident - duplicate call records
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Sinch is currently investigating an issue on Elastic SIP Trunking in which non-completed calls are displaying in the CDR view twice. Please note this is not affecting calls or call delivery, it is a CDR presentation issue only for voice termination. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible.
We appreciate your patience and apologize for any inconvenience.
Delivery Issue United States - Verizon
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in United States - Verizon
Incident Start Time: 2026-06-04 14:53 UTC
Impact: A subset of traffic may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Guatemala - Tigo
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Guatemala - Tigo
Incident Start Time: 2026-06-04 04:34 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Sinch Engage - platform Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are writing to inform you that we are experiencing a service degradation impacting the Sinch Engage platform. New Message Screen Unavailable.
Impact: New Message Screen is currently degraded.
Incident Start Time: 2026-06-03 20:30 UTC
We are actively investigating and will provide further updates as more information becomes available.
Delivery Issue Guatemala - Tigo
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Guatemala - Tigo
Incident Start Time: 2026-06-02 07:13 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Claro - Colombia
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Claro - Colombia
Incident Start Time: 2026-06-01 17:37 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Claro - Colombia
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Claro - Colombia
Incident Start Time: 2026-06-01 13:21 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
