Current answer
Sinch experienced a critical incident: Service Degradation – Calling – AP-Southeast-1. ServiceAlert observed recovery on Sep 22, 2026.
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Incident Lifecycle
Affected Components
Data Calling
Phone Calling (PSTN)
Video Calling
SIP Trunk
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 22, 2026 at 8:15 AM UTC
Investigating
We are continuing to investigate this issue.
Sep 22, 2026 at 7:09 AM UTC
Investigating
We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region.
Incident Start Time: 2026-09-22 04:50 UTC
Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk .
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
Incident Start Time: 2026-09-22 04:50 UTC
Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk .
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
Sep 22, 2026 at 5:40 AM UTC
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