Daily provider-status observations and published incident history for SendGrid.
Component incident
SendGrid has an active component incident; no global outage is indicated. Verified .
Official provider source.
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1.8%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
SMS Delivery Delays from Twilio Alphanumeric Sender Type to Telenor Norway
We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to Telenor network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Alphanumeric Sender IDs to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Alphanumeric Sender Type to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio Alphanumeric Sender IDs to Telenor network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to TIM and Noverca Italia Srl Italy
We have observed a recovery in SMS delivery from Twilio to TIM and Noverca Italia Srl network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to TIM and Noverca Italia Srl network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to TIM and Noverca Italia Srl network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to TIM and Noverca Italia Srl network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile China
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
identified
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to China Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to China Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to China Mobile network subscribers in China. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Failures From a Subset of Twilio Alphanumeric Sender Type to Moov Côte d'Ivoire
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to Verizon United States
SMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS Toll-Free, North America
monitoring
We have observed a recovery in SMS delivery from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Failures from a Subset of Twilio Phone Numbers to Telenor Norge AS Norway
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Telenor Norge AS network subscribers in Norway and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
We are seeing recovery for the intermittent delivery issues with Twilio Verify and Programmable SMS across the impacted regions. Our engineering team will continue to actively monitor the services to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
identified
We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 4 hours or as soon as more information becomes available.
identified
We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 2 hour or as soon as more information becomes available.
identified
We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
We are continuing to investigate an issue impacting Twilio Verify deliveries across multiple regions, where an internal block is preventing verification codes from reaching end-users. We are seeing recovery for Australia traffic, and our engineering team is actively working on mitigation for the remaining affected countries to restore full service. We will provide another update in 2 hour or as soon as more information becomes available.
investigating
We are investigating an issue affecting Twilio Verify deliveries to Australia, where an internal block is preventing verification codes from reaching end-users. Customers in this region may experience delivery failures during authentication flows. Our engineering team is actively working to clear the block and restore normal service. We will provide another update in 1 hour or as soon as more details become available.
SMS and MMS Delivery Receipt Delays from Twilio to AT&T United States
SMS Long Code, North AmericaSMS Long Code, North AmericaMMS Long Code, North AmericaMMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaMMS Short Code, North AmericaMMS Toll-Free, North AmericaSMS Toll-Free, North AmericaMMS Toll-Free, North America
monitoring
We have observed a recovery in SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS and MMS Delivery Receipt Delays from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing MMS delivery delays from Twilio to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to Brisanet Brazil
We have observed a recovery in SMS delivery from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery receipt from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to Brisanet Servicos De Telecomunicacoes SA Brazil
We have observed a recovery in SMS delivery from Twilio to Brisanet Servicos De Telecomunicacoes SA network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet Servicos De Telecomunicacoes SA network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Legacy Incident Archive
26 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
AWS us-west-2 DNS Health Checks Fired
Source not attested
Last archived state: resolved
View archived record details
monitoring
At 4:21 PST our engineers have isolated the degraded region and removed it from load balancing and are now mitigated and observing. We will provide another update in an hour or as soon as more information becomes available.
investigating
Starting around 4:09 am PST on Jul/24, our engineers began investigating an issue related to low success rates in the us-west-2 region. Customer shouldn't experience impact. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Some shared IP customers getting "no IPs are available for this account" when sending emails
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers are continuing to monitor the fix. Please note that email requests are now being delivered as expected for customers using shared IPs.We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
identified
Our engineers have identified the issue and are working toward a fix. We will provide another update in an hour or as soon as more information becomes available.
investigating
Our engineers began investigating an issue with customers getting "no IPs are available for this account" when sending emails. Users may experience delays in email delivery.We will provide another update in 1 hour or as soon as more information becomes available.
Delayed Processing for SendGrid Account Actions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update as soon as more information becomes available.
investigating
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Starting around 10:09 AM PDT on July 15, 2026, our engineers began investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Delays with SendGrid Account Actions and Password Resets
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix and are monitoring system performance. Account actions, such as password resets, are beginning to process as the system recovers and clears any remaining delays. As a reminder, this issue continues to have no impact on mail send. We will provide another update in 1 hour or as soon as more information becomes available.
identified
Our engineers have identified the issue and are working toward a fix. Account actions, such as password resets, will continue to experience delays while the fix is being implemented. Please note that this does not impact mail send, which continues to process normally. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Starting around 8:58 AM PDT on July 13, 2026, our engineers began investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Contact Upload Delays in New Marketing Campaigns
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
identified
Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
investigating
Starting around 9:50 AM PDT on July 11, 2026, our engineers began investigating an issue with New Marketing Campaigns Contact Uploads. Users may experience delays in their newly uploaded contact lists appearing or updating in the dashboard. This issue is isolated to a specific subset of our infrastructure, so it does not affect all users. Legacy Marketing Campaigns features remain entirely unaffected. This does not impact mail send. We will provide another update in 60 minutes or as soon as m...
Retroactive Incident: Global Open and Clicks Engagement Stat Delays
Source not attested
Last archived state: resolved
View archived record details
monitoring
Starting around 1:16 AM PDT on July, 9 2026, our engineers began investigating an issue with global open and clicks engagement Stat delays. This does not impact EU region stats.
However, all impact concerning the stat delays have since been mitigated 10:45am PDT on July, 9 2026. As our engineers have since implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
June 2026
Microsoft Feedback Loop (Spam Reports) Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
identified
Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update as soon as more information becomes available.
identified
Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update in 2 hours or as soon as more information becomes available
identified
Our engineers have identified the issue and are working toward a fix. We have isolated the root cause preventing Microsoft spam reports from populating and are actively implementing the solution. Please note that mail send remains completely unaffected. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Starting earlier today on June 29, 2026, our engineers began investigating an issue with the Microsoft Feedback Loop (Spam Reports). Users may experience Microsoft spam reports failing to populate within the SendGrid UI and API. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
EU Regionalized Email Links Down
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
identified
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
identified
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Starting around 9:40 AM PST on June 24th 2026, our engineers began investigating an issue with Click Tracked links from EU Regionalized configured senders not working. Users may experience recipients seeing a 'Your connection is not private' when clicking links sent from EU regionalized configured accounts. This does not impact mail send. This does not impact accounts configured for Global sending. We will provide another update in 1 hour or as soon as more information becomes available.
Marketing Campaign Data Delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix and are monitoring system performance. Some customers may continue to experience latency as processing queues are resolved. We'll continue to monitor and will provide another update in an hour or as soon as more information becomes available.
investigating
Starting around 1:10 PM PST on June 22nd, our engineers began investigating an issue with Marketing Campaigns related to data import, exports, and deletions. We are seeing delays in Marketing Campaigns Events and Stats. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Email Sending Delays
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix and are monitoring system performance. We will continue to observe the platform for the next hour to ensure full stability, and will mark this incident as resolved if no further issues are seen. We will provide another update in 1 hour or as soon as more information becomes available.
identified
Our engineers have identified the issue and are working toward a fix. Mitigation efforts are underway to resolve the intermittent errors and delays. We will provide another update in 30 minutes or as soon as more information becomes available.
investigating
Engineers are still investigating issues causing email sending delays. We will provide a status update in 30 minutes or as soon as more information becomes available.
investigating
Starting around 12:00 AM PDT on June 14, 2026, our engineers began investigating an issue with our core API and platform services. Users may experience high latency, timeouts, and 5xx errors with sending email through the API and the UI. We will provide another update in 30 minutes or as soon as more information becomes available.
