Daily provider-status observations and published incident history for SendGrid.
Component incident
SendGrid has an active component incident; no global outage is indicated. Verified .
Official provider source.
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1.8%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Silent Network Authentication (SNA) Failure Increase on AT&T in United States
We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Thailand Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Thailand Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada
MMS Long Code, North AmericaMMS Toll-Free, North America
monitoring
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Telus network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Telus network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Our engineers have mitigated the issue and are monitoring system performance. Delivery receipts and inbound messages are returning to normal for RCS traffic with AT&T. We will provide another update in 2 hours or as soon as more information becomes available.
identified
We have identified an issue with RCS. Users may experience delays in delivery receipts and delays with inbound messages. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
We are investigating an issue with RCS. Users may experience delays in delivery receipts and delays with inbound messages. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures, and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Failures from a Subset of Networks to Twilio Denmark Phone Numbers
We have observed a recovery in voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Legacy Incident Archive
26 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
AWS us-west-2 DNS Health Checks Fired
Source not attested
Last archived state: resolved
View archived record details
monitoring
At 4:21 PST our engineers have isolated the degraded region and removed it from load balancing and are now mitigated and observing. We will provide another update in an hour or as soon as more information becomes available.
investigating
Starting around 4:09 am PST on Jul/24, our engineers began investigating an issue related to low success rates in the us-west-2 region. Customer shouldn't experience impact. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Some shared IP customers getting "no IPs are available for this account" when sending emails
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers are continuing to monitor the fix. Please note that email requests are now being delivered as expected for customers using shared IPs.We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
identified
Our engineers have identified the issue and are working toward a fix. We will provide another update in an hour or as soon as more information becomes available.
investigating
Our engineers began investigating an issue with customers getting "no IPs are available for this account" when sending emails. Users may experience delays in email delivery.We will provide another update in 1 hour or as soon as more information becomes available.
Delayed Processing for SendGrid Account Actions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update as soon as more information becomes available.
investigating
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Our engineers are still investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Starting around 10:09 AM PDT on July 15, 2026, our engineers began investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Delays with SendGrid Account Actions and Password Resets
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix and are monitoring system performance. Account actions, such as password resets, are beginning to process as the system recovers and clears any remaining delays. As a reminder, this issue continues to have no impact on mail send. We will provide another update in 1 hour or as soon as more information becomes available.
identified
Our engineers have identified the issue and are working toward a fix. Account actions, such as password resets, will continue to experience delays while the fix is being implemented. Please note that this does not impact mail send, which continues to process normally. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Starting around 8:58 AM PDT on July 13, 2026, our engineers began investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Contact Upload Delays in New Marketing Campaigns
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
identified
Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
investigating
Starting around 9:50 AM PDT on July 11, 2026, our engineers began investigating an issue with New Marketing Campaigns Contact Uploads. Users may experience delays in their newly uploaded contact lists appearing or updating in the dashboard. This issue is isolated to a specific subset of our infrastructure, so it does not affect all users. Legacy Marketing Campaigns features remain entirely unaffected. This does not impact mail send. We will provide another update in 60 minutes or as soon as m...
Retroactive Incident: Global Open and Clicks Engagement Stat Delays
Source not attested
Last archived state: resolved
View archived record details
monitoring
Starting around 1:16 AM PDT on July, 9 2026, our engineers began investigating an issue with global open and clicks engagement Stat delays. This does not impact EU region stats.
However, all impact concerning the stat delays have since been mitigated 10:45am PDT on July, 9 2026. As our engineers have since implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
June 2026
Microsoft Feedback Loop (Spam Reports) Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
identified
Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update as soon as more information becomes available.
identified
Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update in 2 hours or as soon as more information becomes available
identified
Our engineers have identified the issue and are working toward a fix. We have isolated the root cause preventing Microsoft spam reports from populating and are actively implementing the solution. Please note that mail send remains completely unaffected. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Starting earlier today on June 29, 2026, our engineers began investigating an issue with the Microsoft Feedback Loop (Spam Reports). Users may experience Microsoft spam reports failing to populate within the SendGrid UI and API. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
EU Regionalized Email Links Down
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
identified
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
identified
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Starting around 9:40 AM PST on June 24th 2026, our engineers began investigating an issue with Click Tracked links from EU Regionalized configured senders not working. Users may experience recipients seeing a 'Your connection is not private' when clicking links sent from EU regionalized configured accounts. This does not impact mail send. This does not impact accounts configured for Global sending. We will provide another update in 1 hour or as soon as more information becomes available.
Marketing Campaign Data Delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix and are monitoring system performance. Some customers may continue to experience latency as processing queues are resolved. We'll continue to monitor and will provide another update in an hour or as soon as more information becomes available.
investigating
Starting around 1:10 PM PST on June 22nd, our engineers began investigating an issue with Marketing Campaigns related to data import, exports, and deletions. We are seeing delays in Marketing Campaigns Events and Stats. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Email Sending Delays
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix and are monitoring system performance. We will continue to observe the platform for the next hour to ensure full stability, and will mark this incident as resolved if no further issues are seen. We will provide another update in 1 hour or as soon as more information becomes available.
identified
Our engineers have identified the issue and are working toward a fix. Mitigation efforts are underway to resolve the intermittent errors and delays. We will provide another update in 30 minutes or as soon as more information becomes available.
investigating
Engineers are still investigating issues causing email sending delays. We will provide a status update in 30 minutes or as soon as more information becomes available.
investigating
Starting around 12:00 AM PDT on June 14, 2026, our engineers began investigating an issue with our core API and platform services. Users may experience high latency, timeouts, and 5xx errors with sending email through the API and the UI. We will provide another update in 30 minutes or as soon as more information becomes available.
