SendGrid Outage History
Uptime record, past incidents, and downtime history for SendGrid.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 56% | 25 | 11 |
| April 2026 | 73.3% | 30 | 8 |
| March 2026 | 64.5% | 31 | 11 |
| February 2026 | 0% | 5 | 5 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Feb 24
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
SenderAuth and Whitelabel domain errors
Started: May 22, 5:30 PM
monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
May 22, 5:51 PM
investigating
Starting around 10:17AM on May 22 2026, our engineers began investigating an issue affecting SenderAuth and Whitelabel domains. A subset of customers may be experiencing errors when attempting to make updates to their whitelabel domains. Mail send is not impacted. We will provide another update as soon as more information becomes available.
May 22, 5:30 PM
Sender Engagement Quality (SEQ) API Endpoint Degraded
Started: May 14, 4:45 PM
monitoring
Our engineers have implemented a fix and are monitoring system performance. SendGrid Engagement Quality API endpoint is now working as expected with API keys. We will provide another update in 30 minutes or as soon as more information becomes available.
May 14, 5:12 PM
identified
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 4:53 PM
investigating
Starting around 9:34 AM on May 14th 2026, our engineers began investigating an issue with the Sender Engagement Quality (SEQ) API endpoint not working as expected. Users may experience the Sender Engagement Quality (SEQ) API endpoint not working with the correct permission keys. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 4:45 PM
SendGrid - Subset to email services experiencing 5xx errors
Started: May 12, 11:48 PM
monitoring
Between 16:10 PDT and 16:27 PDT on 05/12/2026, our engineers began investigating an issue with a subset of services experiencing 5xx errors. Users may have experienced issues when accessing subusers, authenticating domains and link branding records, accessing the account, and checking account stats.
This does not impact mail send.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes av...
May 12, 11:48 PM
Teammates invited to SendGrid are prompted to create standalone Unified accounts instead of joining the inviting one
Started: May 12, 4:31 PM
monitoring
Our engineers have implemented a fix and are monitoring system performance. Teammates that were impacted by the issue need to request a new invite link and delete cache and cookies on their browsers before attempting to join again. We will provide another update in one hour or as soon as more information becomes available.
May 12, 5:13 PM
identified
Our engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available.
May 12, 4:59 PM
investigating
Starting around 9 AM PDT on Tuesday, 5/12/2026, our engineers started investigating an issue with teammates, where invitees could not join their organizations and instead they were led to creating standalone Twilio Unified accounts. New teammates, therefore, are unable to join their organizations at the time. This issue does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
May 12, 4:31 PM
Mail Delay
Started: May 8, 2:04 AM
identified
Our engineering team has identified the root cause of the issue and is actively working on a resolution. Please note that new Mail Send requests are processing as expected and are not impacted. We will share another update within the next two hours, or sooner if additional information becomes available.
May 8, 7:04 AM
identified
Our engineers have identified the issue and are working toward a fix. New Mail Send requests are not affected and are processing normally. We are still actively working on delivering previously delayed mails. We will provide another update in next 2hr or as soon as more information becomes available.
May 8, 3:38 AM
investigating
New mail send requests are not affected. Our engineers are actively working on remediating the delayed mails. We will provide another update in 30 minutes or as soon as we have more information.
May 8, 2:53 AM
investigating
Customers may have experienced mail delay between 5pm and 5:15pm PDT.Our engineers have been alerted and are investigating. We will provide another update in 30 minutes or as soon as we have more information.
May 8, 2:04 AM
Incorrect Tax Amount in Invoices
Started: May 6, 5:34 PM
monitoring
Our engineers have implemented a fix and are monitoring system performance. We have resolved the tax calculation issue, and customer invoices have been corrected with the appropriate tax amounts. If you were overcharged, your refund will be automatically processed to your card on file within 7–10 business days. If you were undercharged, the corrected tax balance has been applied; please log in to your console to validate the updated invoice details. We will provide another update in an hour...
May 6, 10:04 PM
identified
Our engineers have identified the issue and are continuing on working toward a fix. We will provide another update in 2 hours or as soon as more information becomes available.
May 6, 7:47 PM
identified
Our engineers have identified the issue and are continuing on working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
May 6, 6:48 PM
identified
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
May 6, 5:46 PM
investigating
Starting around 9am PST on May 5, 2026, our engineers began investigating an issue with the most recent Twilio SendGrid invoices and the tax amounts on those invoices not being charged correctly. Users may experience issues with the tax amounts on the most recent invoices. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
May 6, 5:34 PM
April 2026
Delays with Contact Engagement Tracking and Segmentation in Legacy Marketing
Started: Apr 30, 6:50 PM
monitoring
Our system is still processing the delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns; currently, the data should be up-to-date up through May 1. We will provide another update in 24 hours or as soon as more information becomes available.
May 4, 4:43 PM
monitoring
Our system is still processing the missing Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. We will provide another update in 24 hours or as soon as more information becomes available.
May 3, 2:54 PM
monitoring
We've identified the issue and still are working towards a fix. We will provide another update in 12 hours or as soon as more information becomes available.
May 3, 12:59 AM
monitoring
Our engineers have implemented a fix and are continuing to monitor system performance and recovery. During this time a subset of Legacy Marketing customers may continue to see delays in updating contact engagement data. We will be providing a daily update moving forward, or as soon as we have new information to share.
May 2, 12:58 AM
monitoring
Our engineers have implemented a fix and are monitoring system performance. . We will provide another update in 6 hours or as soon as more information becomes available.
May 1, 7:02 PM
identified
We've identified the issue and still are working towards a fix. We will provide another update in 6 hours or as soon as more information becomes available.
May 1, 3:31 PM
identified
We've identified the issue and still are working towards a fix. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 30, 8:58 PM
identified
Our engineers have identified an issue that is causing delays in updating individual contacts with recent engagement data (such as clicks and opens) for a subset of Legacy Marketing customers (TNE Marketing Campaigns are NOT affected). As a result, affected customers may experience delays when segmenting lists based on recent engagement, and the option to export campaign click data may appear disabled. This does not impact mail send. We will provide another update in 2 hours or as soon as mor...
Apr 30, 6:50 PM
Design Editor Template Not Allowing Movement of Modules
Started: Apr 22, 4:32 PM
identified
Our team is still investigating this issue, and we still don't have updates to provide. For now, latest recommendation persist:
For the best experience, please use the latest version of Safari or Firefox while we work on a fix.
We will provide another update as soon as more information becomes available.
Apr 23, 5:16 PM
identified
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause.
For the best experience, please use the latest version of Safari or Firefox while we work on a fix.
We will provide another update as soon as more information becomes available.
Apr 22, 8:51 PM
investigating
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause.
For the best experience, please use the latest version of Safari or Firefox while we work on a fix.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 6:36 PM
investigating
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. We will continue to provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 5:41 PM
investigating
Starting around 8:22 AM PST on April 22nd, 2026, our engineers began investigating an issue where module movement is not functioning properly within the Design Editor. Customers may experience the inability to select modules for drag-and-drop repositioning. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Apr 22, 4:32 PM
Contact uploads being delayed - TNE Marketing Campaigns
Started: Apr 17, 11:58 AM
monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Apr 17, 12:52 PM
investigating
Starting around 04:30 PST on April 17th, 2026, our engineers began investigating an issue with contact upload delays when using TNE Marketing Campaings (Legacy Marketing is NOT affected). Customer may experience delays after uploading or deleting contacts using their Marketing Campaing plans. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 11:58 AM
EU located subusers unable to send emails
Started: Apr 15, 4:00 PM
monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Apr 15, 6:37 PM
investigating
We are continuing investigating this issue. We will provide more updates in 2 hours, or as soon as they become available.
Apr 15, 5:06 PM
investigating
Starting around 08:30 AM PST on April 15th, 2026, our engineers began investigating an issue with EU subusers that are unable to send emails. Customer may experience the error "User is not authorized to send mail based on their regional attribute." This is currently being investigated. This impacts mail send only for subusers located in EU. We will provide another update in an hour or as soon as more information becomes available.
Apr 15, 4:00 PM
Customers unable to raise support tickets
Started: Apr 15, 3:19 PM
monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Apr 15, 3:28 PM
investigating
Starting around 07:30 AM PST on April 15th, 2026, our engineers began investigating an issue with users able to open support tickets. Customers are being redirected to a blank page when trying to open a support ticket, but chat options are still available. This does not impact mail send. We will provide another update in two hours or as soon as more information becomes available.
Apr 15, 3:19 PM
Legacy Marketing Campaigns not loading for some customers
Started: Apr 8, 3:17 PM
monitoring
Our engineers are continuing to monitor the fix for the issue. We will provide another update in another hour, or as soon as more information becomes available.
Apr 8, 4:19 PM
monitoring
Starting around 08:00 AM PDT on April 8th, 2026, our engineers began investigating an issue with a subset of customers not being able to access Legacy Marketing Campaigns. They have deployed a fix & are continuing to monitor for functionality. This did not impact mail send.
We will provide another update in 1 hour or as soon as more information becomes available.
Apr 8, 3:17 PM
Intermittent Account Access and Management Issues
Started: Apr 6, 3:08 PM
monitoring
Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share.
Mail send is not impacted.
We will provide another update as soon as more information becomes available.
Apr 6, 5:57 PM
monitoring
Our engineers have implemented a fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. We are now monitoring to ensure the fix is working as expected.
Mail send is not impacted.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 3:30 PM
investigating
Starting around 7:44 AM PT on April 6, 2026, our engineers began investigating an issue causing intermittent errors with account-level actions. This affects management and settings changes, as well as other account-specific functions such as login-related activity. Customers may experience intermittent failures when attempting to update account settings, manage their accounts, or log in.
Mail send is not impacted.
We will provide another update in 2 hours or as soon as more information beco...
Apr 6, 3:08 PM
Billing Payment Processing Failures
Started: Apr 6, 1:23 PM
monitoring
Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available.
Apr 7, 6:40 PM
monitoring
We are continuing to monitor for any further issues.
Apr 7, 6:36 PM
monitoring
Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available.
Apr 7, 1:05 AM
identified
.
Apr 6, 7:11 PM
identified
Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share.
Mail send is not impacted.
We will provide another update in 3 hours or as soon as more information becomes available.
Apr 6, 7:10 PM
identified
Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix.
We have also identified that customers using Email Validation may receive 403 errors until their account is activated.
This does not impact mail send.
We will provide another update in 2 hours or as soon as more information becomes...
Apr 6, 4:37 PM
identified
Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix. This does not impact mail send.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 3:43 PM
investigating
Our engineers are continuing to investigate an issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 3:28 PM
investigating
Starting around 05:30 AM, PST, on April 6th, 2026, our engineers began investigating an issue with our customer's ability (and system's ability) to process their payments. Customer may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send.
We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 1:23 PM
March 2026
Login Issue Cloudflare CAPTCHA Failing to Load
Started: Mar 18, 6:33 PM
monitoring
Our engineers have implemented a fix and are monitoring system performance. Users that were previously impacted by failed CAPTCHA errors should now have the capacity to login without issue. We will provide another update in an hour or as soon as more information becomes available.
Mar 18, 9:54 PM
investigating
Our engineers are continuing to investigate the issue. We will provide another update two hours or as soon as more information becomes available.
Mar 18, 9:32 PM
investigating
Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.
Mar 18, 8:34 PM
identified
Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.
Mar 18, 7:35 PM
investigating
Starting around 11:06 AM PST on March 18, 2026, our engineers began investigating an issue with Cloudflare CAPTCHA failing to load on SendGrid and Twilio login pages. Customers may experience difficulty accessing the user console, as the failing CAPTCHA prevents successful login. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Mar 18, 6:33 PM