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0%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
30
30
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Sage Expense Management MobileSage Expense Management MobileSage Expense Management Mobile
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We identified an issue preventing a small subset of customers using iOS mobile app in Asia Pacific and North America from creating and uploading assets. We are investigating the cause of the issue. In the meantime, impacted customers are encouraged to use the web application. We appreciate your patience as we work to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We are continuing to investigate the cause of the issue. In the meantime, impacted customers are encouraged to use the web application. We appreciate your patience as we work to resolve this issue.
investigating
We identified an issue preventing customers using iOS mobile app in Asia Pacific and North America from creating and uploading assets. Android and Web Applications are not impacted. In the meantime, impacted customers are encouraged to use the web application.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue preventing customers in Europe and the US from creating new users and accessing the staff records in Brightpearl. Customers are presented with “timeout” error message.
We have identified the cause of the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have resolved an issue that prevented some customers in Europe and South Africa from accessing the service. Affected customers may have received a 503 error when attempting to access the platform.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Le service fonctionne comme prévu. Notre priorité est d'éviter que la situation ne se reproduise et nous surveillons de près le service.
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The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous avons identifié la cause du problème et travaillons actuellement à sa résolution. Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour rétablir la situation.
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We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
investigating
Nous enquêtons sur un incident affectant l'envoi de documents de facturation électronique pour un sous-ensemble de clients. Certaines factures sortantes peuvent subir des retards ou ne pas être transmises avec succès. Toutes les autres fonctionnalités du produit fonctionnent comme prévu.
Produits concernés :
AutoEntry
Sage 50 (FR)
Sage 100 (FR)
Generation Experts Connector Cloud (FR)
Sage Active
Sage Batigest
Sage Connect
Sage for Accountants
Sage FRP 1000 (FR)
Sage Intacct
Sage Online (FR)
Sage Operations (SO)
Sage X3 Cloud
Sage X3 Hosted (FR)
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We are investigating an issue affecting the sending of e-invoicing documents for a subset of customers. Some outbound invoices may experience delays or may not complete successfully. All other product functionalities are performing as expected.
The products affected are:
AutoEntry
Sage 50 (FR)
Sage 100 (FR)
Generation Experts Connector Cloud (FR)
Sage Active
Sage Batigest
Sage Connect
Sage for Accountants
Sage FRP 1000 (FR)
Sage Intacct
Sage Online (FR)
Sage Operations (SO)
Sage X3 Cloud
Sage X3 Hosted (FR)
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We identified an issue that was preventing customers globally from accessing the service. Customers were presented with “Bad Gateway” error message when attempting to access the service.
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking ServiceSage Business Cloud Accounting ZASage Evolution SDK (ZA)Sage Intacct
identified
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
identified
We identified an issue affecting customers in South Africa using Standard Bank, resulting in difficulties with transaction syncing, onboarding and re-authentication. Onboarding customers are presented with error message: “unfortunately something went wrong, please try again later". Connected customers are experiencing a delay in receiving transactions.
Products/Service impacted include:
SBC Accounting (ZA)
Sage 50 (ZA)
Sage Evolution
Sage Intacct
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
E-Invoicing - Degraded Performance
Source not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue that has potential of impacting customers in France from onboarding new customers. Due to the automatic retry mechanism in place, no customer-facing errors are expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the issue and are working on a fix.
investigating
We have identified that customers globally are unable they can do any reclassifications, changes or alterations to any bills.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Authentication Service - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified intermittent 500 errors in the Auth service. Customers globally using the following products may experience unexpected errors when navigating some of the services.
The products/services that may be affected are below:
Sage Intacct
Sage People Payroll
Sage Business Cloud Accounting
Sage Business Cloud Payroll
Sage Active
Sage Distribution & Manufacturing Ops
Sage X3
Sage FRP1000
Sage for Accountants
Sage Payroll
Banking Service
Payments Acceptance
Payments Out
Tax Service
A...
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Sole Trader - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are actively investigating the cause of the issue and appreciate your patience as we work to resolve it.
identified
We are continuing to investigate. We appreciate your patience and we will let you know as soon as this issue is resolved.
identified
We are continuing to investigate the cause of the issue. Thank you for your patience while we work towards a resolution.
identified
We are continuing to investigate the issue. We appreciate your patience as we work to resolve this issue
investigating
An issue has been identified affecting Android in-app purchase subscriptions in Europe, impacting both new subscriptions and renewals. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management Mobile - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue where customers receive a policy violation dialog box after submitting an expense with an attached receipt. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that a subset of customers in the US are unable to access the service.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Ciel Données Mobiles for Sage 50 FR - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue preventing a subset of Sage 50 (FR) customers accessing a folder in CDM. Customers are presented with “Reading error” error message. We are currently investigating.
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Nous avons identifié un problème empêchant une partie des clients Sage 50 (FR) d’accéder à un dossier dans CDM. Les clients voient apparaître le message d’erreur " Reading error". Nous sommes actuellement en cours d’investigation.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management Mobile - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue where expense transactions are not being matched correctly. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Third-Party Lloyd´s Bank has resolved the issue on their end.
We will continue to monitor closely.
investigating
We have identified a widespread general banking outage for Lloyds, Halifax and Bank of Scotland that may impact customers in the UKI who are interacting with their banking app within the Sage product such as customers trying to connect a bank feed.
The products/services affected by this are:
-Sage Business Cloud Accounting
-Sage Sole Trader
-Sage 50 UK
-Sage Intacct
-Sage 200 UK
Third-Party Lloyd´s Bank had acknowledged the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue where global customers are unable to process orders using Shopify. This is only impacting customers using Shopify. We are engaged and working with Shopify to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
