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0%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
30
30
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Sage Business Cloud Accounting (UKI) - Partial Outage
We have identified a fix for the issue and expect to implement it soon.
Important: We have proactively identified the customers impacted by this issue and provided an in-product message to their accounts. If you have not received this message, you are not impacted and can continue using the service as normal.
Thank you for your continued patience while we work to fully resolve this issue.
------------------------------------------------
Nous avons identifié un correctif pour ce problème et prévoyons de le mettre en œuvre prochainement.
Important : Nous avons identifié de façon proactive les clients touchés par ce problème et leur avons transmis un message directement dans le produit. Si vous n’avez pas reçu ce message, vous n’êtes pas touché et pouvez continuer à utiliser le service normalement.
Merci de votre patience pendant que nous travaillons à résoudre complètement ce problème.
identified
We have identified an issue affecting customers in the UK, Ireland, and Canada, where bank rules may result in duplicate transactions being created.
Thank you for your patience while we work to resolve this issue.
-------------------------------
Nous avons identifié un problème touchant des clients au Royaume-Uni, en Irlande et au Canada, où l’application des règles bancaires peut entraîner la création de transactions en double.
Merci de votre patience pendant que nous travaillons à résoudre ce problème.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Nous enquêtons sur un problème potentiel affectant le service. Une mise à jour sera fournie dans les 30 prochaines minutes.
We identified an issue with the Irish Revenue Online Service (ROS) preventing Irish customers from transacting with the Payroll Submission to Revenue (PSRs).
The products/services affected are:
- Sage RTX (EU)
- Sage Business Cloud Payroll
We are engaged with third-party, Revenue Online Service (ROS), waiting for updates.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
---------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
Nous enquêtons sur un problème intermittent de connectivité/intégration en France. Les symptômes observés incluent la déconnexion des utilisateurs lors de l’ouverture des paramètres Marketplace, ainsi que l’absence de réception de certains lots (batches) provenant d’éditeurs tiers (ISV) tels que REGATE et TransfertBANQUE pour certains clients.
---------------------------------
We are investigating an intermittent connectivity/integration issue in France. Symptoms include users being logged out when opening Marketplace Settings and some customers not receiving batches from third-party ISVs such as REGATE and TransfertBANQUE.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Online Help Center (FR)Sage BOBSage efacture (FR)Sage FRP 1000 (FR)
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue preventing French customers from accessing Online Help Centre (FR) across the products listed below.
The products/services whose help pages have been identified as affected at the moment are:
- Sage Business Cloud Bureau (FR)
- Sage 50 (FR)
- Sage États Comptables & Fiscaux (ECF)
- Sage Online (FR)
- Sage FRP 1000 (FR)
- Sage BOB
- Sage BI Reporting
- Sage Business Cloud Paie (FR)
- Sage eFacture
- Sage EDI Online
- Sage Production (GPAO)
- Generation Experts Connector Cloud (FR)
- Sage Linkup (FR)
- Sage Batigest Connect et i7
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Payroll South Africa - Partial Outage
Sage Expense Management MobileSage Expense Management MobileSage Expense Management Mobile
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We identified an issue preventing a small subset of customers using iOS mobile app in Asia Pacific and North America from creating and uploading assets. We are investigating the cause of the issue. In the meantime, impacted customers are encouraged to use the web application. We appreciate your patience as we work to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We are continuing to investigate the cause of the issue. In the meantime, impacted customers are encouraged to use the web application. We appreciate your patience as we work to resolve this issue.
investigating
We identified an issue preventing customers using iOS mobile app in Asia Pacific and North America from creating and uploading assets. Android and Web Applications are not impacted. In the meantime, impacted customers are encouraged to use the web application.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue preventing customers in Europe and the US from creating new users and accessing the staff records in Brightpearl. Customers are presented with “timeout” error message.
We have identified the cause of the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing US customers from logging into the application. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Azuneed - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We identified that customers in France are experiencing slowness when navigating the service. To remediate the issue, we are placing the service under maintenance for brief period. We appreciate your patience as we work to resolve this issue
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Connected Services - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that customers using Sage 50 ZA and Sage 200 ZA are unable to add new companies. Customers are being presented with a "One or more errors occurred" error message. All other product functionality is working as expected.
We have identified the cause of the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
HMRC FPS Submissions - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue preventing customers in the UK from completing FPS submissions in the products listed below:
Sage 50 Payroll
Sage Business Cloud Payroll
Customers are presented with “not been possible to connect to mailbox” error when attempting to submit.
We are engaged with third-party, HMRC and waiting for updates.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an intermittent issue preventing French customers from onboarding to the E-Invoicing platform. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage People - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected and customers can log in both via Android and iOS to the Sage People mobile app. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
A fix has been applied and customers can log in using the Android version of the application.
We currently are working on fixing the iOS version.
The webversion continues to be available and accessible.
identified
Our teams continue to investigate the cause of the issue as a priority.
We apologise for any inconvenience this might cause, as a workaround please continue to use the web version of the product.
investigating
We continue to investigate the cause of the issue.
As a workaround please access the service using a web browser.
We apologise for any inconvenience this might cause.
investigating
We have identified that customers globally are unable to access Sage People from the Mobile App. Customers are being presented with a "Can´t sign in" error message. Customers are still able to access Sage People normally from their browsers.
We are investigating the issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified a global issue where users are experiencing a blank screen when attempting to open receipts directly from the Expenses List View page. However, the same receipt opens successfully when accessed from the View Expense page/dialog after clicking on the expense record. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Inventory Planner - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified a global issue where customers are presented with a blank screen when accessing the application. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Le service fonctionne comme prévu. Éviter toute récurrence est notre priorité, et nous surveillons le service de près.
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The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Les erreurs d’intégration ont été résolues. Nous continuons à examiner les erreurs liées aux soumissions de factures. Nous vous remercions de votre patience pendant que nous travaillons à la résolution de ce problème.
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The onboarding errors have been resolved. We are continuing to investigate the invoice submissions errors. We appreciate your patience as we work to resolve th...
identified
Nous avons constaté des erreurs de soumission et d’intégration (onboarding) que nous investiguons actuellement. Nous vous remercions pour votre patience pendant que nous travaillons à la résolution de ce problème.
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We have observed submission and onboarding errors which we are currently investigating. We appreciate your patience as we work to resolve this issue.
monitoring
Le problème lié à l’envoi des factures a été résolu.
Notre priorité est d’éviter toute récurrence, et nous assurons un suivi étroit du service.
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The issue related to sending invoices has been resolved. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Le problème lié aux onboardings est désormais résolu.
Nous poursuivons l’enquête concernant le problème lié à l’envoi des factures.
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The issue with the onboardings is now resolved.
We continue to investigate the issue related to sending invoices.
identified
The on-boarding issue has now been resolved and we are currently monitoring.
We continue to investigate the issue when sending and receiving invoices.
-------------------------------------------------
The on-boarding issue has now been resolved and we are currently monitoring.
We continue to investigate the issue when sending and receiving invoices.
identified
Nous continuons d’enquêter sur la cause des problèmes.
Nous vous remercions de votre patience pendant que nous poursuivons nos investigations.
--------------------------------------------------
We continue to investigate the cause of the issues
We appreciate your patience while we continue to investigate.
identified
Nous continuons d’enquêter sur les deux problèmes et nous nous excusons pour tout désagrément que cela pourrait causer.
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We continue to investigate both issues, we apologise for any inconvenience this might cause.
identified
Nous avons identifié deux problèmes distincts sur la plateforme de facturation électronique :
Certaines factures envoyées par des clients en France ne sont pas livrées avec succès.
Un problème intermittent empêche les clients français de s’inscrire (onboarding) sur la plateforme de facturation électronique.
Nous sommes actuellement en cours d’investigation.
La liste des produits affectés par ce problème est la suivante :
Sage Active
Sage FRP 1000 (FR)
Sage FRP 1000 (FR) Pa...
