Current answer
Sage experienced a minor incident: Online Help Center (FR) - Partial Outage. ServiceAlert observed recovery on Oct 21, 2026.
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Incident Lifecycle
Affected Components
Online Help Center (FR)
Sage BOB
Sage efacture (FR)
Sage FRP 1000 (FR)
Incident Timeline
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Oct 20, 2026 at 12:59 PM UTC
Identified
We have identified an issue preventing French customers from accessing Online Help Centre (FR) across the products listed below.
The products/services whose help pages have been identified as affected at the moment are:
- Sage Business Cloud Bureau (FR)
- Sage 50 (FR)
- Sage États Comptables & Fiscaux (ECF)
- Sage Online (FR)
- Sage FRP 1000 (FR)
- Sage BOB
- Sage BI Reporting
- Sage Business Cloud Paie (FR)
- Sage eFacture
- Sage EDI Online
- Sage Production (GPAO)
- Generation Experts Connector Cloud (FR)
- Sage Linkup (FR)
- Sage Batigest Connect et i7
The products/services whose help pages have been identified as affected at the moment are:
- Sage Business Cloud Bureau (FR)
- Sage 50 (FR)
- Sage États Comptables & Fiscaux (ECF)
- Sage Online (FR)
- Sage FRP 1000 (FR)
- Sage BOB
- Sage BI Reporting
- Sage Business Cloud Paie (FR)
- Sage eFacture
- Sage EDI Online
- Sage Production (GPAO)
- Generation Experts Connector Cloud (FR)
- Sage Linkup (FR)
- Sage Batigest Connect et i7
Oct 20, 2026 at 9:14 AM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Oct 20, 2026 at 8:27 AM UTC
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