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Sage Outage History

Daily provider-status observations and published incident history for Sage.

Degraded performance

Sage is reporting degraded performance. Verified . Official provider source.

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0% of 34 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 0% 27 27

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Sage DPW Cloud - Partial Outage
minor Observed active window 4h 18m

View incident details and source

Started:

Sage DPW Cloud
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate the cause of the issue.
investigating
We have identified an issue preventing customers in Austria from logging in to Sage DPW Cloud Citrix portal. Customers are receiving login errors within Citrix “No desktops are available to connect to”. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minor Observed active window 44m

View incident details and source

Started:

Brightpearl Brightpearl
identified
We have identified an issue preventing customers in North America and Europe from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Construction Management - Partial Outage
minor Observed active window 24h 14m

View incident details and source

Started:

Sage Construction Management Sage Construction Management Sage Construction Management
investigating
We have identified an intermittent issue with log and detailed analytic reports. All other product functionalities such as word templates and financial dashboards are performing as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minor Observed active window 36h 15m

View incident details and source

Started:

Brightpearl Brightpearl
monitoring
The Beta reporting issue: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. The product labels issue: The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
monitoring
During ongoing monitoring, we have identified that customers in North America and Europe are prevented from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating. The product labels issue: The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
monitoring
During ongoing monitoring, we identified an issue that was preventing a small subset of customers in North America and Europe from accessing Beta Reporting. A workaround has been implemented to enable affected customers to continue working while we investigate the cause. The product labels issue: The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
investigating
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
investigating
We have identified an issue that was causing certain product labels to have some missing fields. The issue was impacting customers globally. All other functionality remained unaffected. The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minor Observed active window 22m

View incident details and source

Started:

Brightpearl Brightpearl
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Cloud Services - Salesforce Platform
major Observed active window 23h 12m

View incident details and source

Started:

Brightpearl Brightpearl Brightpearl Cloud Services Cloud Services Brightpearl Cloud Services Cloud Services Brightpearl Cloud Services Sage People Sage Business Cloud Accounting (NA) Sage People Sage People Sage 200 Professional SPC (UKI) Sage 200 Standard (UKI) Sage People Sage People
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue that is preventing all customers across all regions from accessing or browsing Sage People. All customers are impacted with different symptoms (error message when attempting to log in, slowness and unresponsiveness when attempting to complete tasks). Sage Customer Services in the UKI and Canada are prevented from reviewing customer tickets via the portal. We have identified the root cause and we are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
3rd Party Provider Salesforce Platform – Partial Outage
critical Observed active window 3h 7m

View incident details and source

Started:

Cloud Services
investigating
We have identified an issue preventing Sage Customer Services in the UKI from reviewing customer tickets via the portal. We are engaged with third-party provider, Salesforce and we are waiting for updates.
Sage Network - Partial Outage
minor Observed active window 14m

View incident details and source

Started:

Sage Business Cloud Bureau (FR) Sage Connect Sage FRP 1000 Partner Cloud (FR) Sage Online (FR) Sage X3 Cloud Sage X3 Hosted (FR)
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sage Expense Management - Partial Outage
minor Observed active window 1h 1m

View incident details and source

Started:

Sage Expense Management Sage Expense Management Sage Expense Management
identified
We have identified an issue preventing customers from using the expense creation via email forward functionality when using this inbox receipts@fylehq.com. This functionality is used to upload data into the application. Affected customers are receiving the error message: "Inbox has reached the limit." All other functionalities are performing as expected. We are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Network - Partial Outage
minor Observed active window 1h 46m

View incident details and source

Started:

investigating
We are continuing to investigate the cause of the issue.

Legacy Incident Archive

180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

June 2026
Brightpearl - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing US customers from logging into the application. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Azuneed - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We identified that customers in France are experiencing slowness when navigating the service. To remediate the issue, we are placing the service under maintenance for brief period. We appreciate your patience as we work to resolve this issue
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Connected Services - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that customers using Sage 50 ZA and Sage 200 ZA are unable to add new companies. Customers are being presented with a "One or more errors occurred" error message. All other product functionality is working as expected. We have identified the cause of the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
HMRC FPS Submissions - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue preventing customers in the UK from completing FPS submissions in the products listed below: Sage 50 Payroll Sage Business Cloud Payroll Customers are presented with “not been possible to connect to mailbox” error when attempting to submit. We are engaged with third-party, HMRC and waiting for updates.
Sage Intacct - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified an intermittent issue preventing French customers from onboarding to the E-Invoicing platform. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage People - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected and customers can log in both via Android and iOS to the Sage People mobile app. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
A fix has been applied and customers can log in using the Android version of the application. We currently are working on fixing the iOS version. The webversion continues to be available and accessible.
identified
Our teams continue to investigate the cause of the issue as a priority. We apologise for any inconvenience this might cause, as a workaround please continue to use the web version of the product.
investigating
We continue to investigate the cause of the issue. As a workaround please access the service using a web browser. We apologise for any inconvenience this might cause.
investigating
We have identified that customers globally are unable to access Sage People from the Mobile App. Customers are being presented with a "Can´t sign in" error message. Customers are still able to access Sage People normally from their browsers. We are investigating the issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified a global issue where users are experiencing a blank screen when attempting to open receipts directly from the Expenses List View page. However, the same receipt opens successfully when accessed from the View Expense page/dialog after clicking on the expense record.  We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Inventory Planner - Major Outage
major Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified a global issue where customers are presented with a blank screen when accessing the application.   We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Partial Outage
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Le service fonctionne comme prévu. Éviter toute récurrence est notre priorité, et nous surveillons le service de près. ----------------------------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Les erreurs d’intégration ont été résolues. Nous continuons à examiner les erreurs liées aux soumissions de factures. Nous vous remercions de votre patience pendant que nous travaillons à la résolution de ce problème. ------------------------------------------------------------------------------------------------------------ The onboarding errors have been resolved. We are continuing to investigate the invoice submissions errors. We appreciate your patience as we work to resolve th...
identified
Nous avons constaté des erreurs de soumission et d’intégration (onboarding) que nous investiguons actuellement. Nous vous remercions pour votre patience pendant que nous travaillons à la résolution de ce problème. ---------------------------------------------------------------------------- We have observed submission and onboarding errors which we are currently investigating. We appreciate your patience as we work to resolve this issue.
monitoring
Le problème lié à l’envoi des factures a été résolu. Notre priorité est d’éviter toute récurrence, et nous assurons un suivi étroit du service. ------------------------------------------------------------------------ The issue related to sending invoices has been resolved. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Le problème lié aux onboardings est désormais résolu. Nous poursuivons l’enquête concernant le problème lié à l’envoi des factures. ------------------------------------------------ The issue with the onboardings is now resolved. We continue to investigate the issue related to sending invoices.
identified
The on-boarding issue has now been resolved and we are currently monitoring. We continue to investigate the issue when sending and receiving invoices. ------------------------------------------------- The on-boarding issue has now been resolved and we are currently monitoring. We continue to investigate the issue when sending and receiving invoices.
identified
Nous continuons d’enquêter sur la cause des problèmes. Nous vous remercions de votre patience pendant que nous poursuivons nos investigations. -------------------------------------------------- We continue to investigate the cause of the issues We appreciate your patience while we continue to investigate.
identified
Nous continuons d’enquêter sur les deux problèmes et nous nous excusons pour tout désagrément que cela pourrait causer. ------------------------------------------------ We continue to investigate both issues, we apologise for any inconvenience this might cause.
identified
Nous avons identifié deux problèmes distincts sur la plateforme de facturation électronique : Certaines factures envoyées par des clients en France ne sont pas livrées avec succès. Un problème intermittent empêche les clients français de s’inscrire (onboarding) sur la plateforme de facturation électronique. Nous sommes actuellement en cours d’investigation. La liste des produits affectés par ce problème est la suivante : Sage Active Sage FRP 1000 (FR) Sage FRP 1000 (FR) Pa...
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