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0%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified an issue preventing customers using the Avalara integration from performing tax calculations in the USA. This functionality is used by the majority of our US customers and a subset of customers in Europe. The BigCommerce integration was also experiencing delays. All other product functionality was performing as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate the cause of the issue.
investigating
We have identified an issue preventing customers in France from accessing certain folders when logging in to the Collaborative Portal. When attempting to access certain folders they are receiving the following error: "You do not have access to this entity. The selected entity is invalid or you do not have access to it. Please select another entity from the list below". After clearing cache and restarting their browsers some customers are regaining access to these folders.
The products/services affected are:
- Sage 50
- Sage 100
- Sage X3
- Sage FRP 1000 (FR)
- Batigest
- Sage Business Cloud Bureau (FR)
- Sage Connect
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue impacting customers in France. When customers click “Post” on a purchase invoice, the action appears to have no effect. If “Post” is clicked for the second time, the following error is displayed: "Unable to create the journal entry because one has already been generated." As part of remediation process, the GE sync will not be available while we investigate.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We identified an issue preventing all Sage.com customers for all regions from being able to perform searches as no results were being returned. All other product functionality was working as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We are continuing to work on a fix for this issue.
identified
We have identified an issue where customers in North America, Spain and France are prevented from accessing the service. Customers in North America are however able to access the service using the windows mode while customers in Spain can access the service using the launcher.
The products/services affected are:
Sage 100 Online SPP (FR)
Sage 100 Partner Cloud (FR)
Sage 100 Partner Cloud (NA)
Sage 200 (ES)
Sage 200 Partner Cloud (ES)
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Le Portail Public de Facturation (PPF) du gouvernement connaît actuellement une demande exceptionnellement élevée, ce qui entraîne des temps de réponse plus lents que la normale. Par conséquent, les clients pourraient constater certains retards dans le traitement ainsi que dans la livraison des documents pendant cette période.
Il s’agit d’un problème affectant une plateforme externe et non d’un problème lié aux services ou à l’infrastructure de Sage.
L’équipe d’assistance du PPF a confirmé qu’elle travaille activement au rétablissement des niveaux de service habituels dans les meilleurs délais.
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The Government's Public Invoicing Portal (PPF) is currently experiencing exceptionally high demand, resulting in slower than normal response times. As a result, customers may experience delays in document processing and delivery during this period.
This issue is affecting an external platform and is not related to Sage services or infrastructure.
The PPF support team has confirmed that they are actively working to restore normal service levels as quickly as possible.
Sage 50Sage Business Cloud Bureau (FR)Sage ConnectSage FRP 1000 (FR)
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. Customers who continue to experience issues should close and reopen their browser before logging in again.
investigating
We have identified an issue preventing some customers in France and North America from accessing the Collaboration Portal. Affected customers are presented with an "Unable to load the page" error message.
The products/services affected are:
Sage 50
Sage 100
Sage X3
Sage FRP 1000 (FR)
Batigest
Sage Business Cloud Bureau
We are currently investigating the issue. As a workaround, affected customers can clear their browser cache and cookies to restore connectivity.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nous avons identifié un incident affectant les notifications de facturation électronique. Par conséquent, certains clients peuvent rencontrer des retards dans le traitement des factures électroniques entrantes, les mises à jour de statut des factures et le traitement des soumissions d’e-reporting.
Nous enquêtons actuellement sur cet incident.
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We identified an issue affecting e-invoicing notifications. As a result, some customers may experience delays in inbound e-invoice processing, invoice status updates, and e-reporting submissions.
We are currently investigating the issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
A fix has been implemented, and we are closely monitoring the service.
identified
We have identified the cause of the issue and we are working on a fix. Thank you for your understanding as we work to resolve this issue.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
Thank you for your understanding as we work to resolve this issue.
investigating
We have received reports that a small subset of customers continue to experience slowness. We are investigating.
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating an issue causing slowness for a subset of customers in the USA and Canada. The service remains available and is performing as expected for all other customers.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue where European customers are experiencing intermittent errors in the UI. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We continue to work on a fix for this issue.
As a workaround please use Standard list view instead of a Custome one.
We apologise for any inconvenience this might cause.
investigating
We have identified that customers globally are getting an error message when attempting to search for invoice numbers in the Accounts Payable / Accounts Receivable modules.
This issue might not be limited to the above modules and may occur when trying to use filters on any other lister pages.
We have identified the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue where transactions are being delayed for North American customers. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue where US customers may experience product performance degradation. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Portal - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor the service closely following the restoration of query submissions.
monitoring
Query submissions have been restored and are now working as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue where Sage University students in Africa and Middle East are unable to submit training related queries. The students can still submit their queries by emailing Sage directly as an alternative. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage HR - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to actively work on a fix. Thank you for your understanding as we work to resolve this issue.
investigating
We are actively working on a fix. Thank you for your understanding as we work to resolve this issue.
investigating
We have identified an intermittent issue preventing customers globally from using the service. Once logged in, the customers experience slowness when navigating the service. We are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Commerce - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Thank you for your patience as we work to resolve this issue.
investigating
We have identified an intermittent global issue preventing customers managing subscriptions. Customers are being presented with an error message: "We couldn't process your request". All other product functionalities are performing as expected.
We are investigating.
The products/services affected are:
-Sage For Accountants
-Sage For Partners
-Sage Active
-Sage Business Cloud Accounting UKI, NA, ZA
-Sage Business Cloud Payroll
-My Sage
-Client Management
-Sage Business Cloud Payroll Internatio...
Sage Supply Chain Intelligence - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an intermittent issue where global customers may experience product performance degradation. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Autorenewal Codes ZA - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified that updating the registration codes for customers in South Africa is not working for the following products:
-Sage 50 Accounts ZA
-VIP Payroll
-Pastel Payroll
-Sage Business Cloud Payroll Professional.
These codes are required by the customers to use the products. As a workaround customers can reach out to customer services to obtain the registration codes.
We are currently investigating.
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to actively work on a fix. We appreciate your patience as we work to resolve this issue.
investigating
We have identified the cause of the issue and we are working on a fix. Thank you for your understanding as we work to resolve this issue.
investigating
We identified an issue preventing customers globally from resetting their passwords using the legacy login mechanism. Customers are presented with “invalid site key” error message. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Operational
Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
monitoring
We have identified an issue where icons are missing throughout the entire UI. This is only impacting a small subset of US and UK customers using the Chrome browser. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
