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0%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate the cause of the issue.
investigating
We have identified an issue preventing customers in Austria from logging in to Sage DPW Cloud Citrix portal. Customers are receiving login errors within Citrix “No desktops are available to connect to”. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue preventing customers in North America and Europe from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Construction ManagementSage Construction ManagementSage Construction Management
investigating
We have identified an intermittent issue with log and detailed analytic reports. All other product functionalities such as word templates and financial dashboards are performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The Beta reporting issue:
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
The product labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
monitoring
During ongoing monitoring, we have identified that customers in North America and Europe are prevented from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronization process being in error. All other product functionalities are working as expected. We are currently investigating.
The product labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
monitoring
During ongoing monitoring, we identified an issue that was preventing a small subset of customers in North America and Europe from accessing Beta Reporting. A workaround has been implemented to enable affected customers to continue working while we investigate the cause.
The product labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
investigating
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
investigating
We have identified an issue that was causing certain product labels to have some missing fields. The issue was impacting customers globally. All other functionality remained unaffected.
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
BrightpearlBrightpearlBrightpearlCloud ServicesCloud ServicesBrightpearlCloud ServicesCloud ServicesBrightpearlCloud ServicesSage PeopleSage Business Cloud Accounting (NA)Sage PeopleSage PeopleSage 200 Professional SPC (UKI)Sage 200 Standard (UKI)Sage PeopleSage People
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue that is preventing all customers across all regions from accessing or browsing Sage People. All customers are impacted with different symptoms (error message when attempting to log in, slowness and unresponsiveness when attempting to complete tasks).
Sage Customer Services in the UKI and Canada are prevented from reviewing customer tickets via the portal.
We have identified the root cause and we are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
3rd Party Provider Salesforce Platform – Partial Outage
We have identified an issue preventing Sage Customer Services in the UKI from reviewing customer tickets via the portal.
We are engaged with third-party provider, Salesforce and we are waiting for updates.
We have identified an issue preventing customers from using the expense creation via email forward functionality when using this inbox receipts@fylehq.com. This functionality is used to upload data into the application. Affected customers are receiving the error message: "Inbox has reached the limit." All other functionalities are performing as expected.
We are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We are continuing to investigate the cause of the issue.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We continue to work on a fix for this issue.
As a workaround please use Standard list view instead of a Custome one.
We apologise for any inconvenience this might cause.
investigating
We have identified that customers globally are getting an error message when attempting to search for invoice numbers in the Accounts Payable / Accounts Receivable modules.
This issue might not be limited to the above modules and may occur when trying to use filters on any other lister pages.
We have identified the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue where transactions are being delayed for North American customers. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue where US customers may experience product performance degradation. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Portal - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor the service closely following the restoration of query submissions.
monitoring
Query submissions have been restored and are now working as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue where Sage University students in Africa and Middle East are unable to submit training related queries. The students can still submit their queries by emailing Sage directly as an alternative. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage HR - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to actively work on a fix. Thank you for your understanding as we work to resolve this issue.
investigating
We are actively working on a fix. Thank you for your understanding as we work to resolve this issue.
investigating
We have identified an intermittent issue preventing customers globally from using the service. Once logged in, the customers experience slowness when navigating the service. We are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Commerce - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Thank you for your patience as we work to resolve this issue.
investigating
We have identified an intermittent global issue preventing customers managing subscriptions. Customers are being presented with an error message: "We couldn't process your request". All other product functionalities are performing as expected.
We are investigating.
The products/services affected are:
-Sage For Accountants
-Sage For Partners
-Sage Active
-Sage Business Cloud Accounting UKI, NA, ZA
-Sage Business Cloud Payroll
-My Sage
-Client Management
-Sage Business Cloud Payroll Internatio...
Sage Supply Chain Intelligence - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an intermittent issue where global customers may experience product performance degradation. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Autorenewal Codes ZA - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified that updating the registration codes for customers in South Africa is not working for the following products:
-Sage 50 Accounts ZA
-VIP Payroll
-Pastel Payroll
-Sage Business Cloud Payroll Professional.
These codes are required by the customers to use the products. As a workaround customers can reach out to customer services to obtain the registration codes.
We are currently investigating.
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to actively work on a fix. We appreciate your patience as we work to resolve this issue.
investigating
We have identified the cause of the issue and we are working on a fix. Thank you for your understanding as we work to resolve this issue.
investigating
We identified an issue preventing customers globally from resetting their passwords using the legacy login mechanism. Customers are presented with “invalid site key” error message. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Operational
Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
monitoring
We have identified an issue where icons are missing throughout the entire UI. This is only impacting a small subset of US and UK customers using the Chrome browser. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
