Sage Outage History

Daily provider-status observations and published incident history for Sage.

Degraded performance

Sage is reporting degraded performance. Verified Sep 30, 2026 at 1:35 PM UTC. Official provider source.

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90-Day Trend

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month	Issue-free days	Days Tracked	Days with issues
September 2026	0%	27	27

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today

Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026

Sage Intacct - Partial Outage

minor Observed active window 25m

View incident details and source

Started: Sep 6, 12:29 AM UTC

Sage Intacct

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sep 6, 12:29 AM UTC

Sage.com Websites - Degraded Performance

minor Observed active window 35m

View incident details and source

Started: Sep 3, 10:04 AM UTC

Sage.com Websites Sage.com Websites Sage.com Websites Sage.com Websites Sage.com Websites

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sep 3, 10:04 AM UTC

HMRC - MTD - Operational

minor Observed active window 18h 22m

View incident details and source

Started: Sep 2, 2:22 PM UTC

Brightpearl Making Tax Digital (MTD) Sage 50 Sage 200 Professional SPC (UKI) Sage 200 Standard (UKI) Sage Business Cloud Accounting (UKI) Sage Intacct

monitoring

Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products. We will continue to monitor closely.

Sep 2, 9:29 PM UTC

identified

We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: - Sage Partner Edition (VAT Centre) - Sage Personal Tax (Personal Tax Viewer) - Sage Business Cloud Accounting UK (MTD VAT Submissions) - Sage Sole Trader - Making Tax Digital (MTD) - Sage 200 Standard (UKI) - Sage 200 Professional SPC (UKI) - Sage 50 UK - Brightpearl - Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when...

Sep 2, 2:22 PM UTC

E-invoicing France - Degraded Performance

minor Observed active window 198h 21m

View incident details and source

Started: Sep 2, 6:53 AM UTC

E-invoicing France Sage 100 Partner Cloud (FR) Sage Active Sage Connect Sage for Accountants Sage FRP 1000 Partner Cloud (FR) Sage Intacct Sage X3 Cloud Sage X3 Hosted (FR)

monitoring

Retards dans les mises à jour des statuts du cycle de vie: Le service fonctionne comme prévu. Notre priorité est d'éviter que cela ne se reproduise, tout en surveillant le service de près. Workflow d’intégration à la facturation électronique: Le problème affectant le processus d'intégration de la facturation électronique (e‑Invoicing) a été résolu. ------------------------------------------------------------------------- Delays in lifecycle status updates: The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. E-Invoicing Onboarding workflow: The issue affecting the e‑Invoicing onboarding workflow has been resolved.

Sep 9, 4:05 PM UTC

identified

Retards dans les mises à jour des statuts du cycle de vie: Nous avons identifié une cause supplémentaire et distincte du problème au cours de la période de surveillance et nous travaillons à sa résolution. Workflow d’intégration à la facturation électronique: Le problème affectant le processus d'intégration de la facturation électronique (E‑Invoicing) a été résolu. ------------------------------------------------------------------------- Delays in lifecycle status updates: We have identified an additional and separate cause of the issue during the monitoring period and we are working on a fix. E-Invoicing Onboarding workflow: The issue affecting the E‑Invoicing onboarding workflow has been resolved.

Sep 7, 2:25 PM UTC

identified

Retards dans les mises à jour des statuts du cycle de vie: Le problème à l’origine des retards dans les mises à jour des statuts du cycle de vie des factures a été résolu et le service fonctionne désormais comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller étroitement le service. Workflow d’intégration à la facturation électronique: Nous avons identifié un incident affectant le processus d’intégration à la facturation électronique. Les entreprises sont créées avec succès, mais les points de terminaison (endpoints) associés ne sont pas générés. Nous poursuivons nos investigations et les actions correctives afin de résoudre cet incident affectant le processus d’intégration à la facturation électronique. Bien que certaines demandes d’intégration restent impactées, la majorité d’entre elles sont traitées avec succès. Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour résoudre ce problème. ------------------------------------------------------------------------- Delays in lifecycle status updates: The issue with invoices that were experiencing delays in lifecycle status updates has been mitigated and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. E-Invoicing Onboarding workflow: We identified an issue affecting the E-Invoicing onboarding workflow. Companies are being created successfully, however, the associated endpoints are not being created. We are continuing to investigate and mitigate the issue affecting the E-Invoicing onboarding workflow. While some onboarding requests remain affected, most requests are processing successfully. We appreciate your patience as we work to resolve this issue.

Sep 7, 9:12 AM UTC

monitoring

Le service fonctionne comme prévu. Notre priorité est d’éviter toute récurrence de cet incident, tout en assurant une surveillance étroite du service. -------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Sep 4, 4:10 PM UTC

monitoring

Le service a été rétabli. E-invoicing France fonctionne normalement. Nous surveillons de près le service afin d'éviter toute récidive. -------------------------------------------------------- The service is restored and E-invoicing France is performing as expected. We are closely monitoring the service to avoid a reoccurrence.

Sep 4, 11:13 AM UTC

identified

Nous avons identifié la cause du problème et nous travaillons à sa résolution. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.

Sep 4, 10:04 AM UTC

identified

Sep 3, 3:36 PM UTC

identified

Sep 3, 1:20 PM UTC

identified

Sep 3, 10:38 AM UTC

identified

Sep 2, 3:03 PM UTC

identified

Nous avons identifié la cause du problème et nous travaillons à sa résolution. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix.

Sep 2, 1:01 PM UTC

investigating

Nous continuons d'enquêter sur la cause du problème. --------------------------------------------------------------------- We are continuing to investigate the cause of the issue.

Sep 2, 10:00 AM UTC

investigating

Nous continuons d'enquêter sur la cause du problème. --------------------------------------------------------------------- We are continuing to investigate the cause of the issue.

Sep 2, 6:53 AM UTC

investigating

Nous avons identifié que les factures soumises par les clients en France ne sont pas livrées avec succès. La liste des produits concernés par ce problème est la suivante : -Sage Active -Sage For Accountants -Sage Connect -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct Nous enquêtons actuellement sur ce problème. --------------------------------------------------------------------- We have identified that the invoices submitted by customers in France are failing to deliver. The list of products affected by this issue is: -Sage Active. -Sage For Accountants. -Sage Connect. -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct We are currently investigating.

Sep 2, 1:14 AM UTC

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sep 2, 12:40 AM UTC

Sage Expense Management - Partial Outage

minor Observed active window 1h 21m

View incident details and source

Started: Sep 1, 5:08 PM UTC

Sage Expense Management

identified

We have identified an issue preventing North American customers from receiving SMS messages. We are currently investigating.

Sep 1, 5:28 PM UTC

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sep 1, 5:08 PM UTC

Sage Identity Service - Degraded Performance

minor Observed active window 33m

View incident details and source

Started: Sep 1, 3:51 PM UTC

Sage ID Sage ID Sage ID Sage ID Sage ID

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sep 1, 3:51 PM UTC

Sage Identity Service - Partial Outage

minor Observed active window 3h 18m

View incident details and source

Started: Sep 1, 11:41 AM UTC

Sage 50 Accounts Sage 50 Payroll Sage Business Cloud Accounting (UKI) Sage Business Cloud Payroll Sage ID

investigating

We have identified an issue affecting a small subset of customers in the UK who are experiencing intermittent login issues when attempting to log in to various applications. While some customers are eventually able to log in successfully, others continue to experience login challenges. Some of the products potentially impacted/affected: SBC Accounting UKI SBC Payroll UKI Sage 50 Payroll Sage 50 Accounts Sage 200 We are currently investigating.

Sep 1, 12:19 PM UTC

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sep 1, 11:41 AM UTC

Sage Active - Partial Outage

minor Observed active window 24h 23m

View incident details and source

Started: Sep 1, 11:41 AM UTC

Sage Active

identified

We have implemented a fix to improve the processing of onboarding requests. Work is ongoing to ensure all incoming requests are processed successfully.

Sep 1, 4:09 PM UTC

identified

We have identified an issue causing delays in the provisioning of new Sage Active customers in France. All other product functionality is working as expected. We are currently investigating.

Sep 1, 12:05 PM UTC

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sep 1, 11:41 AM UTC

Sage Network - Degraded Performance

minor Observed active window 5h 54m

View incident details and source

Started: Sep 1, 10:05 AM UTC

Sage Network

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Sep 1, 10:05 AM UTC

August 2026

Sage Network - Partial Outage

minor Observed active window 2h 50m

View incident details and source

Started: Aug 31, 2:19 PM UTC

Sage Connect Sage Network Sage Connect Sage Network

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Aug 31, 4:01 PM UTC

identified

We have identified an intermittent issue that may prevent customers from viewing their data. We are currently working on a fix. The product/service affected is: -Sage Connect

Aug 31, 2:38 PM UTC

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Aug 31, 2:20 PM UTC

Legacy Incident Archive

180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

July 2026

Webchat Functionality - Major Outage

critical Source not attested

Jul 14, 2026 7:27 AM UTC Last archived state: resolved

View archived record details

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 14, 2026 8:38 AM UTC

investigating

We have identified that the Webchat Functionality is unavailable for Customers in South Africa, Spain, Germany, UK, France, Portugal, US and Canada. We are currently investigating.

Jul 14, 2026 7:27 AM UTC

Remote Data Access (RDA) NA - Degraded Performance

minor Source not attested

Jul 10, 2026 6:16 PM UTC Last archived state: resolved

View archived record details

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 10, 2026 9:41 PM UTC

investigating

We are continuing to investigate the cause of the issue.

Jul 10, 2026 7:56 PM UTC

investigating

We have identified an issue where customers in the US and Canada are receiving an error when attempting to access RDA. We are currently investigating. The products/services affected are: Sage 50 US Sage 50 Canada

Jul 10, 2026 6:34 PM UTC

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 10, 2026 6:16 PM UTC

Sage 50 Cloud (US) - Partial Outage

minor Source not attested

Jul 2, 2026 4:39 PM UTC Last archived state: resolved

View archived record details

investigating

We have identified an issue where US customers are receiving the following message: "You are off plan and do not have security access:" We are currently investigating.

Jul 2, 2026 5:08 PM UTC

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 2, 2026 4:39 PM UTC

E-Invoicing - Degraded Performance

minor Source not attested

Jul 2, 2026 11:04 AM UTC Last archived state: resolved

View archived record details

investigating

We have identified an issue preventing customers in France from updating their effective date, with no error messages experienced. All other product functionality is working as expected. We are currently investigating.

Jul 2, 2026 11:25 AM UTC

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 2, 2026 11:04 AM UTC

Sage Business Cloud Accounting (UKI) - Partial Outage

minor Source not attested

Jul 2, 2026 9:13 AM UTC Last archived state: resolved

View archived record details

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 2, 2026 9:41 AM UTC

investigating

We have identify an issue preventing customers in the UK and Ireland from updating their bank balance and some reports through the service Sage Business Cloud Accounting UKI. All other product functionalities are performing as expected. We are currently investigating.

Jul 2, 2026 9:23 AM UTC

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 2, 2026 9:13 AM UTC

HMRC - MTD

minor Source not attested

Jul 1, 2026 7:06 PM UTC Last archived state: resolved

View archived record details

identified

We identified an (intermittent) issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: Sage Partner Edition (VAT Centre) Sage Personal Tax (Personal Tax Viewer) Sage Business Cloud Accounting UK (MTD VAT Submissions) Sage Sole Trader Making Tax Digital (MTD) Sage X3 (Single Tenant) Sage 200 Standard (UKI) Sage 200 Professional SPC (UKI) Sage 50 UK Brightpearl Sage Intacct Customers will be presented with an internal HTTP 50...

Jul 1, 2026 7:06 PM UTC

HMRC - MTD - Operational

minor Source not attested

Jul 1, 2026 7:00 PM UTC Last archived state: resolved

View archived record details

monitoring

Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products. We will continue to monitor closely.

Jul 2, 2026 8:52 AM UTC

investigating

Jul 2, 2026 8:51 AM UTC

Sage 200 Standard (UKI) - Operational

major Source not attested

Jul 1, 2026 9:28 AM UTC Last archived state: resolved

View archived record details

monitoring

While the service continues to be available and performing as expected, and under close monitoring, we will carry out a maintenance on July 2nd between 20:00 BST and 22:00 BST. During this period, customers may experience a brief period of degraded performance. We appreciate your patience and understanding as we complete this work.

Jul 2, 2026 10:32 AM UTC

monitoring

The maintenance has been completed and the service continues to be available and performing as expected. We continue to closely monitor the service.

Jul 1, 2026 7:31 PM UTC

monitoring

The service continues to be available and performing as expected. We are implementing a permanent fix and will carry out this work on July 1st between 20:00 BST and 22:00 BST. During this period, customers may experience a brief period of degraded performance. We appreciate your patience and understanding as we complete this work.

Jul 1, 2026 3:08 PM UTC

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jul 1, 2026 10:07 AM UTC

investigating

We have identified an issue preventing customers in the UK and Ireland from accessing the service. Customers are being presented with an error message: "The request channel timed out while waiting for a reply." We are currently investigating.

Jul 1, 2026 9:40 AM UTC

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jul 1, 2026 9:28 AM UTC

June 2026

Sage Intacct - Partial Outage

minor Source not attested

Jun 30, 2026 3:56 PM UTC Last archived state: resolved

View archived record details

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 30, 2026 3:56 PM UTC

Banking Service - Degraded Performance

minor Source not attested

Jun 29, 2026 5:38 PM UTC Last archived state: resolved

View archived record details

monitoring

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Jun 29, 2026 9:01 PM UTC

investigating

Customer impact At 16:56 UTC on June 25th, we identified an issue impacting customers in the USA and Canada preventing customers from onboarding. So far, 11 customers have reported the issue. The issue affected all Sage North American products and services relying on integrations with the 18 banks listed below: -First Citizens Bank, US -PNC PINACLE, US -BMO Online Banking for Business, Canada -TD Bank, US -Silicon Valley Bank, US -Santan...

Jun 29, 2026 6:09 PM UTC

investigating

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Jun 29, 2026 5:38 PM UTC

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