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0%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
30
30
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Sage Expense Management MobileSage Expense Management MobileSage Expense Management Mobile
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We identified an issue preventing a small subset of customers using iOS mobile app in Asia Pacific and North America from creating and uploading assets. We are investigating the cause of the issue. In the meantime, impacted customers are encouraged to use the web application. We appreciate your patience as we work to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We are continuing to investigate the cause of the issue. In the meantime, impacted customers are encouraged to use the web application. We appreciate your patience as we work to resolve this issue.
investigating
We identified an issue preventing customers using iOS mobile app in Asia Pacific and North America from creating and uploading assets. Android and Web Applications are not impacted. In the meantime, impacted customers are encouraged to use the web application.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue preventing customers in Europe and the US from creating new users and accessing the staff records in Brightpearl. Customers are presented with “timeout” error message.
We have identified the cause of the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have resolved an issue that prevented some customers in Europe and South Africa from accessing the service. Affected customers may have received a 503 error when attempting to access the platform.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Le service fonctionne comme prévu. Notre priorité est d'éviter que la situation ne se reproduise et nous surveillons de près le service.
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The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous avons identifié la cause du problème et travaillons actuellement à sa résolution. Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour rétablir la situation.
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We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
investigating
Nous enquêtons sur un incident affectant l'envoi de documents de facturation électronique pour un sous-ensemble de clients. Certaines factures sortantes peuvent subir des retards ou ne pas être transmises avec succès. Toutes les autres fonctionnalités du produit fonctionnent comme prévu.
Produits concernés :
AutoEntry
Sage 50 (FR)
Sage 100 (FR)
Generation Experts Connector Cloud (FR)
Sage Active
Sage Batigest
Sage Connect
Sage for Accountants
Sage FRP 1000 (FR)
Sage Intacct
Sage Online (FR)
Sage Operations (SO)
Sage X3 Cloud
Sage X3 Hosted (FR)
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We are investigating an issue affecting the sending of e-invoicing documents for a subset of customers. Some outbound invoices may experience delays or may not complete successfully. All other product functionalities are performing as expected.
The products affected are:
AutoEntry
Sage 50 (FR)
Sage 100 (FR)
Generation Experts Connector Cloud (FR)
Sage Active
Sage Batigest
Sage Connect
Sage for Accountants
Sage FRP 1000 (FR)
Sage Intacct
Sage Online (FR)
Sage Operations (SO)
Sage X3 Cloud
Sage X3 Hosted (FR)
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We identified an issue that was preventing customers globally from accessing the service. Customers were presented with “Bad Gateway” error message when attempting to access the service.
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking ServiceSage Business Cloud Accounting ZASage Evolution SDK (ZA)Sage Intacct
identified
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
identified
We identified an issue affecting customers in South Africa using Standard Bank, resulting in difficulties with transaction syncing, onboarding and re-authentication. Onboarding customers are presented with error message: “unfortunately something went wrong, please try again later". Connected customers are experiencing a delay in receiving transactions.
Products/Service impacted include:
SBC Accounting (ZA)
Sage 50 (ZA)
Sage Evolution
Sage Intacct
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
AutoEntry - StatemenRec
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Thank you for your understanding as we work to resolve this issue.
investigating
We have identified an issue preventing customers in the UK from submitting the MTD (Making Tax Digital) to the British Revenue, HMRC. All other product functionalities are performing as expected.
Thank you for your patience as we work to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We identified an issue causing slowness for customers in North America when navigating the service. There is also the potential for delays in order processing. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We continue to investigate the issue. We apologise for any inconvenience this might cause.
identified
We have identified that the descriptions of the bank transactions received by global customers using National Australia Bank is incorrect.
The product services affected are:
-Sage Intacct
-Sage Evolution (ZA)
-Sage 200 Accounts UKI
-Sage 50 Accounts UKI
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue in the USA preventing customers from importing files (e.g., CSV and Excel) using the new import service. Customers are receiving the error message: "Unsupported file type. Try another file type or reach out to Support."
All other product functionalities are performing as expected.
We are investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
My Sage - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that customers in the UK are presented with “side by side configuration error” when attempting to upgrade to V34 via My Sage. We are currently investigating.
Sage.com Websites - Major Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that a subset of customers globally are not receiving their bank transactions.
The product/services impacted are:
-Sage 200 UKI
-SBC Accounting ZA
-Sage Online
-Sage 300
-Sage Intacct
-Sage 50 Canada
-Sage 50 UKI
-SBC Accounting UKI
-Sage 50 US
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Remote Data Access (RDA) UKI - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We identified an issue where customers in the UK are receiving an error when attempting to access Remote Data Access to provision new users.
The product/service affected is:
Sage 50 Accounts
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Invoicing
Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue where e-reporting submissions may not function properly for customers in France. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 200 Standard (UKI) - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that customers in the UK and Ireland are experiencing performance issues when trying to use the products and the eventually get "not responding" errors
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
