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0%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
30
30
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Sage Expense Management MobileSage Expense Management MobileSage Expense Management Mobile
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We identified an issue preventing a small subset of customers using iOS mobile app in Asia Pacific and North America from creating and uploading assets. We are investigating the cause of the issue. In the meantime, impacted customers are encouraged to use the web application. We appreciate your patience as we work to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We are continuing to investigate the cause of the issue. In the meantime, impacted customers are encouraged to use the web application. We appreciate your patience as we work to resolve this issue.
investigating
We identified an issue preventing customers using iOS mobile app in Asia Pacific and North America from creating and uploading assets. Android and Web Applications are not impacted. In the meantime, impacted customers are encouraged to use the web application.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue preventing customers in Europe and the US from creating new users and accessing the staff records in Brightpearl. Customers are presented with “timeout” error message.
We have identified the cause of the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have resolved an issue that prevented some customers in Europe and South Africa from accessing the service. Affected customers may have received a 503 error when attempting to access the platform.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Le service fonctionne comme prévu. Notre priorité est d'éviter que la situation ne se reproduise et nous surveillons de près le service.
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The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous avons identifié la cause du problème et travaillons actuellement à sa résolution. Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour rétablir la situation.
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We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
investigating
Nous enquêtons sur un incident affectant l'envoi de documents de facturation électronique pour un sous-ensemble de clients. Certaines factures sortantes peuvent subir des retards ou ne pas être transmises avec succès. Toutes les autres fonctionnalités du produit fonctionnent comme prévu.
Produits concernés :
AutoEntry
Sage 50 (FR)
Sage 100 (FR)
Generation Experts Connector Cloud (FR)
Sage Active
Sage Batigest
Sage Connect
Sage for Accountants
Sage FRP 1000 (FR)
Sage Intacct
Sage Online (FR)
Sage Operations (SO)
Sage X3 Cloud
Sage X3 Hosted (FR)
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We are investigating an issue affecting the sending of e-invoicing documents for a subset of customers. Some outbound invoices may experience delays or may not complete successfully. All other product functionalities are performing as expected.
The products affected are:
AutoEntry
Sage 50 (FR)
Sage 100 (FR)
Generation Experts Connector Cloud (FR)
Sage Active
Sage Batigest
Sage Connect
Sage for Accountants
Sage FRP 1000 (FR)
Sage Intacct
Sage Online (FR)
Sage Operations (SO)
Sage X3 Cloud
Sage X3 Hosted (FR)
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We identified an issue that was preventing customers globally from accessing the service. Customers were presented with “Bad Gateway” error message when attempting to access the service.
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking ServiceSage Business Cloud Accounting ZASage Evolution SDK (ZA)Sage Intacct
identified
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
identified
We identified an issue affecting customers in South Africa using Standard Bank, resulting in difficulties with transaction syncing, onboarding and re-authentication. Onboarding customers are presented with error message: “unfortunately something went wrong, please try again later". Connected customers are experiencing a delay in receiving transactions.
Products/Service impacted include:
SBC Accounting (ZA)
Sage 50 (ZA)
Sage Evolution
Sage Intacct
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identify a global issue preventing customers from creating or modifying sales orders. Customers are being presented with a message: "Error 403". All other product functionalities are performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Webchat Functionality - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We identified an issue preventing Sage Customer Support from both sending and receiving webchat messages to and from our customers globally when using the products listed below:
-Sage HR
-AutoEntry
-GoProposal
-Sage Earth
-Sage Inventory Planner
-Futrli
-Sage Business Cloud Payroll International (ZA)
-Sage Business Cloud Payroll International (CA)
All other product functionality is working as expected.
We are engaged with our webchat third-party provider, and waiting for updates.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our third-party AccessPay has informed us that they are undergoing an emergency maintenance which may cause delays in transaction processing for customers in the UK,US and Canada.
We are engaged and working with AccessPay to resolve the issue.
The affected service/product is:
- Sage Intacct
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Inventory Planner - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
July 2026
E-invoicing France - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service continues to perform as expected. Avoiding a reoccurrence is our priority as we continue to closely monitor the service.
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service
investigating
We have identified that customers in France are experiencing intermittent issues on E-reporting submissions and invoicing. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage RTX (EU) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We identified an issue with the Irish Revenue Online Service (ROS) preventing Irish customers from transacting with the Payroll Submission to Revenue (PSRs).
The products/services affected are:
- Sage RTX (EU)
- Sage Business Cloud Payroll
We are engaged with third-party, Revenue Online Service (ROS), waiting for updates.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to actively work on a fix. Thank you for your patience as we work to resolve this issue.
identified
While we continue to actively work on a fix, customers may experience delays in receiving bank transactions for Open Banking. We appreciate your patience as we work to resolve this issue.
identified
We have identified the cause of the issue, and we are working on a fix. Thank you for your understanding as we work to resolve this issue.
investigating
We have identified an issue where customers globally using Open Banking are experiencing duplicate bank transactions.
The products/services affected are:
Sage 200 Accounts
SBC Accounting (ZA)
Sage 100 (FR)
Sage 300 Accounts
Sage Intacct
Sage 50 Accounts (CA)
Sage 50 Accounts (UKI)
Sage One
Sage 50 Accounts (US)
Sage Sole Trader
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
