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0%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
BrightpearlMaking Tax Digital (MTD)Sage 50Sage 200 Professional SPC (UKI)Sage 200 Standard (UKI)Sage Business Cloud Accounting (UKI)Sage Intacct
monitoring
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products.
We will continue to monitor closely.
identified
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
- Sage Partner Edition (VAT Centre)
- Sage Personal Tax (Personal Tax Viewer)
- Sage Business Cloud Accounting UK (MTD VAT Submissions)
- Sage Sole Trader
- Making Tax Digital (MTD)
- Sage 200 Standard (UKI)
- Sage 200 Professional SPC (UKI)
- Sage 50 UK
- Brightpearl
- Sage Intacct
Customers will be presented with an internal HTTP 500/504/499 error when...
Retards dans les mises à jour des statuts du cycle de vie:
Le service fonctionne comme prévu. Notre priorité est d'éviter que cela ne se reproduise, tout en surveillant le service de près.
Workflow d’intégration à la facturation électronique:
Le problème affectant le processus d'intégration de la facturation électronique (e‑Invoicing) a été résolu.
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Delays in lifecycle status updates:
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
E-Invoicing Onboarding workflow:
The issue affecting the e‑Invoicing onboarding workflow has been resolved.
identified
Retards dans les mises à jour des statuts du cycle de vie:
Nous avons identifié une cause supplémentaire et distincte du problème au cours de la période de surveillance et nous travaillons à sa résolution.
Workflow d’intégration à la facturation électronique:
Le problème affectant le processus d'intégration de la facturation électronique (E‑Invoicing) a été résolu.
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Delays in lifecycle status updates:
We have identified an additional and separate cause of the issue during the monitoring period and we are working on a fix.
E-Invoicing Onboarding workflow:
The issue affecting the E‑Invoicing onboarding workflow has been resolved.
identified
Retards dans les mises à jour des statuts du cycle de vie:
Le problème à l’origine des retards dans les mises à jour des statuts du cycle de vie des factures a été résolu et le service fonctionne désormais comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller étroitement le service.
Workflow d’intégration à la facturation électronique:
Nous avons identifié un incident affectant le processus d’intégration à la facturation électronique. Les entreprises sont créées avec succès, mais les points de terminaison (endpoints) associés ne sont pas générés.
Nous poursuivons nos investigations et les actions correctives afin de résoudre cet incident affectant le processus d’intégration à la facturation électronique. Bien que certaines demandes d’intégration restent impactées, la majorité d’entre elles sont traitées avec succès.
Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour résoudre ce problème.
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Delays in lifecycle status updates:
The issue with invoices that were experiencing delays in lifecycle status updates has been mitigated and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
E-Invoicing Onboarding workflow:
We identified an issue affecting the E-Invoicing onboarding workflow. Companies are being created successfully, however, the associated endpoints are not being created. We are continuing to investigate and mitigate the issue affecting the E-Invoicing onboarding workflow. While some onboarding requests remain affected, most requests are processing successfully. We appreciate your patience as we work to resolve this issue.
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter toute récurrence de cet incident, tout en assurant une surveillance étroite du service.
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The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
monitoring
Le service a été rétabli. E-invoicing France fonctionne normalement. Nous surveillons de près le service afin d'éviter toute récidive.
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The service is restored and E-invoicing France is performing as expected. We are closely monitoring the service to avoid a reoccurrence.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
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We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
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We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
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We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
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We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
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We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
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We have identified the cause of the issue and we are working on a fix.
investigating
Nous continuons d'enquêter sur la cause du problème.
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We are continuing to investigate the cause of the issue.
investigating
Nous continuons d'enquêter sur la cause du problème.
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We are continuing to investigate the cause of the issue.
investigating
Nous avons identifié que les factures soumises par les clients en France ne sont pas livrées avec succès.
La liste des produits concernés par ce problème est la suivante :
-Sage Active
-Sage For Accountants
-Sage Connect
-Sage FRP 1000 (FR)
-Sage FRP 1000 Partner Cloud (FR)
-Sage 50 (FR)
-Sage 100 Partner Cloud (FR)
-Sage Online
-Sage Batigest
-Sage Intacct
Nous enquêtons actuellement sur ce problème.
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We have identified that the invoices submitted by customers in France are failing to deliver.
The list of products affected by this issue is:
-Sage Active.
-Sage For Accountants.
-Sage Connect.
-Sage FRP 1000 (FR)
-Sage FRP 1000 Partner Cloud (FR)
-Sage 50 (FR)
-Sage 100 Partner Cloud (FR)
-Sage Online
-Sage Batigest
-Sage Intacct
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 AccountsSage 50 PayrollSage Business Cloud Accounting (UKI)Sage Business Cloud PayrollSage ID
investigating
We have identified an issue affecting a small subset of customers in the UK who are experiencing intermittent login issues when attempting to log in to various applications. While some customers are eventually able to log in successfully, others continue to experience login challenges.
Some of the products potentially impacted/affected:
SBC Accounting UKI
SBC Payroll UKI
Sage 50 Payroll
Sage 50 Accounts
Sage 200
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have implemented a fix to improve the processing of onboarding requests. Work is ongoing to ensure all incoming requests are processed successfully.
identified
We have identified an issue causing delays in the provisioning of new Sage Active customers in France.
All other product functionality is working as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an intermittent issue that may prevent customers from viewing their data.
We are currently working on a fix.
The product/service affected is:
-Sage Connect
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Sage DPW Cloud - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue preventing a subset of customers in Austria from logging into Citrix workspaces in Web. Customers who are already logged in are not impacted. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Payroll - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified the cause of the issue and are working on a fix. Thank you for your patience as we work to resolve this issue.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We are continuing to investigate the issue. As a workaround, customers can manually submit directly on People’s Pension website.
We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue preventing customers in the UKI from submitting week 1 pensions. Customers are presented with “there was an internal error with this submission” error message. As a workaround, customers can manually submit directly on People’s Pension website.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Corporation Tax - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.
investigating
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
investigating
We have identified an issue preventing UK customers from accessing personal and corporation tax. Customers are presented with “something went wrong while signing in” error message. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage HR - FYI
Source not attested
Last archived state: resolved
View archived record details
investigating
We’re are aware that a subset of customers globally might be seeing issues in the Leave Management module due to April policy resets, which may show incorrect accruals or carryovers.
These figures will correct throughout the day of your reset date as reset tasks complete. Please avoid making manual changes for now.
We apologize for any inconvenience.
investigating
We are aware that there is a delay for customers globally to receive the updated yearly policy resets.
We are currently investigating to reduce the delay.
We advise customers to not take action and to check your software again later today.
investigating
We are aware of a subset of customers for which the year allowance is showing as incorrect. We are currently investigating and assessing the impact
March 2026
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently working on a fix for the issue.
We appreciate your patience while we resolve the issue.
investigating
We have identified that customers globally are getting the following error when creating and viewing journal entries: " uncaught exception error". All other production functionality is working as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an intermittent issue preventing customers from the USA from accessing the service. The service is available and performing as expected for all other regions.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Identity Service - Operational
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
monitoring
We have identified that a subset of customers experienced issues while trying to login using Sage ID for a few minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We continue to work on gathering the missing transaction information for VISA cards from the night of the 26th to 27th of March.
We appreciatte your patience and apologise for any inconvenience this might cause.
identified
We continue on working on a fix for the issue to provide the missing transactions from the night of the 26th to 27th of March.
We apologise for any inconvenience this might cause.
investigating
We identified that a subset customers in the US and Canada have not received the transaction information for payments they completed using VISA during the night of the 26th to 27th of March.
We have identified the cause and are working to recover the missing transactions.
HMRC secure mailbox - FYI
Source not attested
Last archived state: resolved
View archived record details
identified
If you are experiencing issues when connecting to the HMRC Mailbox in Sage 50 Payroll, please follow the instructions in this <a href="https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260113160420793">LINK</a>.
identified
We have identified that customers in the UK are receiving an "It has not been possible to establish a connection to your HMRC Mailbox" error when trying to access the HMRC secure mailbox from Sage 50 Payroll.
If you are experiencing this issue please reach out HMRC’s Online Services Helpdesk and provide the following information:
- Inform them that your are obtaining a ‘Request failed, reason unknown’ error when trying to retrieve notices from the DPS.
- Last date a successful retrieval...
