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0%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
30
30
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Sage 50 Cloud (FR)Sage Business Cloud Bureau (FR)Sage ConnectSage FRP 1000 Partner Cloud (FR)Sage Online (FR)Sage X3 Hosted (FR)
investigating
Nous avons identifié un problème empêchant les clients en France d’accéder au menu de facturation électronique sur le portail de collaboration. Les clients concernés voient apparaître le message d’erreur « Une erreur s’est produite ».
Les produits/services concernés sont :
-Sage 50 FR
-Sage 100 FR
-Sage X3
-Sage FRP 1000 (FR)
-Batigest
-Sage Business Cloud Bureau (FR)
Nous menons actuellement des investigations.
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We have identified an issue resulting in customers in France being unable to access the E-Invoicing Menu on the Collaboration Portal. Affected customers are being presented with an "An error has occurred" error message.
The products/services affected are:
-Sage 50 FR
-Sage 100 FR
-Sage X3
-Sage FRP 1000 (FR)
-Batigest
-Sage Business Cloud Bureau (FR)
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have applied a fix to improve the performance of Warewolf (WMS system) and continue to closely monitor.
monitoring
The incident related to the Shopify orders download has been resolved and the download is performing as expected.
We are closely monitoring the issues related to the o Warewolf (WMS system) to prevent any reocurrence.
investigating
The issue related to the Shopify orders not downloading is now resolved. If you are still experiencing issue with your orders please trigger the manual download.
We are closely monitoring the Shopfiy order download service to avoid a reoccurrence.
In parallel we continue to investigate the issues related to Warewolf (WMS system). If you are experiencing issues with it please reach out to customer servies as they will be able to help you out with the issue.
investigating
We have identified an issue resulting in customers globally being experiencing issues while using Warewolf (WMS system). Issue encountered include but are not limited to slowness when attempting to use it or transfer issues.
Additionally we have identified that customers globally are experiencing issues when downloading Shopify orders. Customers are being presented with the following error message "invalid character '\x1b' looking for beginning of value".
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified a global issue preventing customers from printing inventory transfer goods notes. All other product functionalities are performing as expected.
We are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers across all regions from synchronising the AutoEntry Core Desktop and web versions. Customers are facing time-out errors.
We are currently investigating the cause of these time-out errors.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We identified an issue where we are not receiving transactions from American Express. We are engaged and working with American Express to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing a small subset of customers in Europe from logging in to Sage Intacct. Customers are presented with “IP address is not valid” error message. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue preventing customers globally from saving xlsx file types. Customers are presented with error “Failed to save a file” when attempting to save these files. All other product functionality remains available and is operating as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Brightpearl - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue causing customers in Europe to experience intermittent errors when using the service.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Mail Functionality - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
If you are experiencing this issues while using one of the UK products please check the instructions in the following <a href="https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260424153956443&_gl=1*1nxm0wi*_ga*MTM4NTU0MjIyNi4xNzc4MDU3MTQz*_ga_PE4Z9JJWVN*czE3NzgyMzI5NDEkbzMkZzEkdDE3NzgyMzI5NTQkajQ3JGwwJGgw">link</a>.
If you are experiencing the issue while using on of the South African products please reach out to your local customer services or business partners...
investigating
We are continuing to investigate the cause of the issue.
As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft.
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
We apologise for any inconvenience this may cause.
investigating
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products:
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
-Sage 50c ZA
-Sage Pastel Payroll
We are currently investigating.
E-Mail Functionality - Partial Outage.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the cause of the issue.
As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft.
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
We apologise for any inconvenience this may cause.
investigating
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products:
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
-Sage 50c ZA
-Sage Pastel Payroll
We are currently investigating.
Sage 200 Standard (UKI) - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the reported performance issue. We apologise for any inconvenience this may cause.
investigating
We have identified an issue where customers in the UK and Ireland are experiencing performance degradation. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Developer Experience Community - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified that customers globally are unable to use forms in Developer Experience (https://developer.sage.com/). When customers click on submit on the forms nothing happens, no error message is displayed.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Cloud Services - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue preventing Europe region customers from accessing services due to an outage from our Cloud hosting provider.
We are engaged and working with the Cloud provider to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage FRP 1000 (FR) - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Download Issues - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Les services de téléchargement sont désormais disponibles, et nous travaillons actuellement au téléchargement des derniers fichiers pour l’ensemble des produits. Certains clients peuvent rencontrer des lenteurs lors du téléchargement des fichiers, et nous enquêtons actuellement sur la cause.
------------------------------------------
The download services are now available, and we are currently working on uploading the latest files for all the products. Some customers will experienc...
investigating
Nous avons identifié la cause du problème et nous travaillons à la résolution. Les produits dont les téléchargements sont affectés restent opérationnels.
IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
The products for which the downloads are affected continue to be operational.
investigating
Nous poursuivons actuellement l’investigation de l’incident. Nous vous remercions de votre patience pendant que nous travaillons à sa résolution.
Les produits pour lesquels les téléchargements sont affectés restent pleinement opérationnels.
IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
We are continuing to investigate the issue. We appreciate your patience as we work to resolve this issue.
The products for which the downloads are affected continue ...
investigating
Nous sommes conscients de problèmes de téléchargement et de flux d’actualités affectant les produits/services suivants en France.
Les produits/services concernés incluent, sans s’y limiter :
Produits/Services concernés :
My Sage
Sage 50 FR
Sage FRP 1000
Sage 100 Paie
Partner Hub
Sage X3
Belgique/SI
Espace Partenaire pour Small
Expert Comptable (GE)
Sage 100 / EDI / Paie
Batigest (Gamme PE)
Sage X3
Nous menons actuellement des investigations.
--------------------------------------...
Download Issues - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Le service fonctionne comme prévu. Éviter une récurrence est notre priorité tandis que nous surveillons le service de près.
-------------------------------------------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
Nous sommes conscients de problèmes de téléchargement et de flux d’actualités affectant les produits/services suivants en France.
Les produits/services concernés incluent, sans s’y limiter :
Produits/Services concernés :
My Sage
Sage 50 FR
Sage FRP 1000
Sage 100 Paie
Partner Hub
Sage X3
Belgique/SI
Espace Partenaire pour Small
Expert Comptable (GE)
Sage 100 / EDI / Paie
Batigest (Gamme PE)
Sage X3
Nous menons actuellement des investigations.
--------------------------------------...
