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0%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
30
30
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Ciel Données Mobiles for Sage 50 FR - Partial Outage
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue where Ciel Données Mobiles for Sage 50 FR customers in France are being logged out of the application. Affected customers are advised to re log in.
All other product functionality is working as expected.
We are investigating the cause of the issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue affecting some customers using the Sage Intacct sandbox environment, which may prevent certain testing activities from being completed. Our teams are actively working to restore the affected data and services. The production environment is not impacted. We will provide a further update as restoration progresses.
We have identified an issue preventing customers in the USA are not getting responses when they send SMS messages. We have identified the cause of the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue preventing customers in the USA are not getting responses when they send SMS messages. We have identified the cause of the issue and are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Accounting (UKI) - Partial Outage
We have identified a fix for the issue and expect to implement it soon.
Important: We have proactively identified the customers impacted by this issue and provided an in-product message to their accounts. If you have not received this message, you are not impacted and can continue using the service as normal.
Thank you for your continued patience while we work to fully resolve this issue.
------------------------------------------------
Nous avons identifié un correctif pour ce problème et prévoyons de le mettre en œuvre prochainement.
Important : Nous avons identifié de façon proactive les clients touchés par ce problème et leur avons transmis un message directement dans le produit. Si vous n’avez pas reçu ce message, vous n’êtes pas touché et pouvez continuer à utiliser le service normalement.
Merci de votre patience pendant que nous travaillons à résoudre complètement ce problème.
identified
We have identified an issue affecting customers in the UK, Ireland, and Canada, where bank rules may result in duplicate transactions being created.
Thank you for your patience while we work to resolve this issue.
-------------------------------
Nous avons identifié un problème touchant des clients au Royaume-Uni, en Irlande et au Canada, où l’application des règles bancaires peut entraîner la création de transactions en double.
Merci de votre patience pendant que nous travaillons à résoudre ce problème.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
-------------------------------------
Nous enquêtons sur un problème potentiel affectant le service. Une mise à jour sera fournie dans les 30 prochaines minutes.
We identified an issue with the Irish Revenue Online Service (ROS) preventing Irish customers from transacting with the Payroll Submission to Revenue (PSRs).
The products/services affected are:
- Sage RTX (EU)
- Sage Business Cloud Payroll
We are engaged with third-party, Revenue Online Service (ROS), waiting for updates.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
---------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
Nous enquêtons sur un problème intermittent de connectivité/intégration en France. Les symptômes observés incluent la déconnexion des utilisateurs lors de l’ouverture des paramètres Marketplace, ainsi que l’absence de réception de certains lots (batches) provenant d’éditeurs tiers (ISV) tels que REGATE et TransfertBANQUE pour certains clients.
---------------------------------
We are investigating an intermittent connectivity/integration issue in France. Symptoms include users being logged out when opening Marketplace Settings and some customers not receiving batches from third-party ISVs such as REGATE and TransfertBANQUE.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Online Help Center (FR)Sage BOBSage efacture (FR)Sage FRP 1000 (FR)
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue preventing French customers from accessing Online Help Centre (FR) across the products listed below.
The products/services whose help pages have been identified as affected at the moment are:
- Sage Business Cloud Bureau (FR)
- Sage 50 (FR)
- Sage États Comptables & Fiscaux (ECF)
- Sage Online (FR)
- Sage FRP 1000 (FR)
- Sage BOB
- Sage BI Reporting
- Sage Business Cloud Paie (FR)
- Sage eFacture
- Sage EDI Online
- Sage Production (GPAO)
- Generation Experts Connector Cloud (FR)
- Sage Linkup (FR)
- Sage Batigest Connect et i7
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Payroll South Africa - Partial Outage
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Sage Business Cloud Accounting (UKI) - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that invoices are taken longer than expected to appear in the invoice list after being created for customers in the UK and Ireland.
We are currently is investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
We appreciate your patience as we work to resolve this issue.
identified
We have identified a global issue preventing customers from updating the landed costs of their items. Customers are being presented with an error message: "Timeout error when applying landed costs". All other product functionalities are performing as expected.
We are currently working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 Cloud (FR) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
identified
We have identified an issue in France where customer sites being migrated are failing. Existing sites and users are not impacted. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 2026
Banking Service - Operational
Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We continue working on a fix for the issue.
As workaround the customers are able to onboard each bank account separately.
identified
We have identified that customers in the US using Sage Intacct are unable to connect multiple bank accounts at once (multi account linking) for some bank connections. All other functionality is performing as expected and the Plaid and SISS connections are unaffected. As workaround the customers are able to onboard each bank account separately.
We are currently working on a permanent fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Digital Network - Degraded Performance
Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified a potential issue that could impact customers in Europe and North America, resulting in degraded performance for the directory service. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Customers who experience issues are encouraged to contact customer services for further assistance and guidance on a workaround.
investigating
We are continuing to investigate the cause of the issue. In parallel, we are investigating a possible workaround. Thank you for your patience as we work to resolve this issue.
investigating
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an intermittent issue in the UK preventing customers from uploading bank statements. Customers are being presented with an error message: "An error occurred with your import". All other product functionalities are performing as expected.
The product/services where we have seen this issue are:
-Sage Business Cloud Accounting UKI
-Sage 50 Accounts
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
identified
The affected orders will be processed during the night and will be available on the 29th of May.
If you require assistance please reach out to Customer Services.
investigating
We have identified that a subset of customers in the US, Australia, Argentina and Chile did not get some of their Shopify orders processed, and as a consequence won´t appear on the system.
We are currently investigating.
Sage 200 Standard (UKI) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue where a small subset of customers in the UK are unable to access their companies in the application. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 FR – Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Nous avons identifié un incident affectant les clients Sage 50 en France, où les transactions bancaires ne sont pas reçues dans leurs dossiers Sage 50. Les clients sont susceptibles de voir le message d’erreur suivant " Aucune transaction bancaire depuis votre dernière connexion".
Nous sommes actuellement en cours d’investigation.
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We have identified an issue affecting Sage 50 customers in France, wh...
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the issue and we are working on a fix.
identified
We have identified an issue where some of the customers in Australia are unable to log in to the service while some are experiencing performance slowness. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
