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0%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
BrightpearlMaking Tax Digital (MTD)Sage 50Sage 200 Professional SPC (UKI)Sage 200 Standard (UKI)Sage Business Cloud Accounting (UKI)Sage Intacct
monitoring
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products.
We will continue to monitor closely.
identified
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
- Sage Partner Edition (VAT Centre)
- Sage Personal Tax (Personal Tax Viewer)
- Sage Business Cloud Accounting UK (MTD VAT Submissions)
- Sage Sole Trader
- Making Tax Digital (MTD)
- Sage 200 Standard (UKI)
- Sage 200 Professional SPC (UKI)
- Sage 50 UK
- Brightpearl
- Sage Intacct
Customers will be presented with an internal HTTP 500/504/499 error when...
Retards dans les mises à jour des statuts du cycle de vie:
Le service fonctionne comme prévu. Notre priorité est d'éviter que cela ne se reproduise, tout en surveillant le service de près.
Workflow d’intégration à la facturation électronique:
Le problème affectant le processus d'intégration de la facturation électronique (e‑Invoicing) a été résolu.
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Delays in lifecycle status updates:
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
E-Invoicing Onboarding workflow:
The issue affecting the e‑Invoicing onboarding workflow has been resolved.
identified
Retards dans les mises à jour des statuts du cycle de vie:
Nous avons identifié une cause supplémentaire et distincte du problème au cours de la période de surveillance et nous travaillons à sa résolution.
Workflow d’intégration à la facturation électronique:
Le problème affectant le processus d'intégration de la facturation électronique (E‑Invoicing) a été résolu.
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Delays in lifecycle status updates:
We have identified an additional and separate cause of the issue during the monitoring period and we are working on a fix.
E-Invoicing Onboarding workflow:
The issue affecting the E‑Invoicing onboarding workflow has been resolved.
identified
Retards dans les mises à jour des statuts du cycle de vie:
Le problème à l’origine des retards dans les mises à jour des statuts du cycle de vie des factures a été résolu et le service fonctionne désormais comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller étroitement le service.
Workflow d’intégration à la facturation électronique:
Nous avons identifié un incident affectant le processus d’intégration à la facturation électronique. Les entreprises sont créées avec succès, mais les points de terminaison (endpoints) associés ne sont pas générés.
Nous poursuivons nos investigations et les actions correctives afin de résoudre cet incident affectant le processus d’intégration à la facturation électronique. Bien que certaines demandes d’intégration restent impactées, la majorité d’entre elles sont traitées avec succès.
Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour résoudre ce problème.
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Delays in lifecycle status updates:
The issue with invoices that were experiencing delays in lifecycle status updates has been mitigated and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
E-Invoicing Onboarding workflow:
We identified an issue affecting the E-Invoicing onboarding workflow. Companies are being created successfully, however, the associated endpoints are not being created. We are continuing to investigate and mitigate the issue affecting the E-Invoicing onboarding workflow. While some onboarding requests remain affected, most requests are processing successfully. We appreciate your patience as we work to resolve this issue.
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter toute récurrence de cet incident, tout en assurant une surveillance étroite du service.
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The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
monitoring
Le service a été rétabli. E-invoicing France fonctionne normalement. Nous surveillons de près le service afin d'éviter toute récidive.
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The service is restored and E-invoicing France is performing as expected. We are closely monitoring the service to avoid a reoccurrence.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
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We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
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We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
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We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
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We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
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We have identified the cause of the issue and we are working on a fix.
We appreciate your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et nous travaillons à sa résolution.
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We have identified the cause of the issue and we are working on a fix.
investigating
Nous continuons d'enquêter sur la cause du problème.
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We are continuing to investigate the cause of the issue.
investigating
Nous continuons d'enquêter sur la cause du problème.
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We are continuing to investigate the cause of the issue.
investigating
Nous avons identifié que les factures soumises par les clients en France ne sont pas livrées avec succès.
La liste des produits concernés par ce problème est la suivante :
-Sage Active
-Sage For Accountants
-Sage Connect
-Sage FRP 1000 (FR)
-Sage FRP 1000 Partner Cloud (FR)
-Sage 50 (FR)
-Sage 100 Partner Cloud (FR)
-Sage Online
-Sage Batigest
-Sage Intacct
Nous enquêtons actuellement sur ce problème.
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We have identified that the invoices submitted by customers in France are failing to deliver.
The list of products affected by this issue is:
-Sage Active.
-Sage For Accountants.
-Sage Connect.
-Sage FRP 1000 (FR)
-Sage FRP 1000 Partner Cloud (FR)
-Sage 50 (FR)
-Sage 100 Partner Cloud (FR)
-Sage Online
-Sage Batigest
-Sage Intacct
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 AccountsSage 50 PayrollSage Business Cloud Accounting (UKI)Sage Business Cloud PayrollSage ID
investigating
We have identified an issue affecting a small subset of customers in the UK who are experiencing intermittent login issues when attempting to log in to various applications. While some customers are eventually able to log in successfully, others continue to experience login challenges.
Some of the products potentially impacted/affected:
SBC Accounting UKI
SBC Payroll UKI
Sage 50 Payroll
Sage 50 Accounts
Sage 200
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have implemented a fix to improve the processing of onboarding requests. Work is ongoing to ensure all incoming requests are processed successfully.
identified
We have identified an issue causing delays in the provisioning of new Sage Active customers in France.
All other product functionality is working as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
E-Invoicing - Invoicing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue affecting customers in France using E‑invoicing, where onboarding is failing due to errors.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 100 Partner Cloud (FR) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified that partners in France are unable to provision new sites for customers. The existing sites are working as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue where customers in the US are encountering login issues. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified that customers in the US are receiving an "Unauthorised Error" when trying to use the Shipstation (Logistics Management Service) Connector. All other product functionality is working as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
AutoEntry - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue causing customers globally to experience delays when using the document extraction service after uploading invoices in AutoEntry.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We identified that a subset of customers in the US were unable to access the service for a brief period of time.
The service is now restored and the service is working as expected.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Degraded Performance
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have confirmed that customers are able to perform their usual tasks and the service is performing as expected. We will continue to investigate the missing icons issue.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified that customers that use Sage Intelligent time to connect via API with Sage Intacct were also impacted by this issue.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue where customers in North America are experiencing performance degradation and timeout issues when using the application. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue where icons are missing throughout the entire UI. This is only impacting a small subset of US customers using the Chrome browser. We are currently investigating.
Brightpearl - Operational
Source not attested
Last archived state: resolved
View archived record details
monitoring
The services continues to work as expected and we continue to closely monitor. If you experience issues in which the icons of the UI are not being displayed please use a different browser and contact customer services.
monitoring
We have confirmed that customers are able to perform their usual tasks and the service is performing as expected. We will continue to investigate the missing icons issue.
monitoring
We have identified an issue where icons are missing throughout the entire UI. This is only impacting a small subset of US customers using the Chrome browser. We are currently investigating.
