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Riege Software Outage History

Daily provider-status observations and published incident history for Riege Software.

Operational

Riege Software is operational. Verified . Official provider source.

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70% of 30 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 72% 25 7

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Printing Service Disruption
major Observed active window 32m

View incident details and source

Started:

Scope
monitoring
Printing becomes available again. We keep monitoring the situation.
identified
The issue has been identified and printing should become available again soon
investigating
We are currently investigating an issue with printing from Scope

Legacy Incident Archive

41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
Transit / PASSAR - Inventarisierungsergebnis / Belege E-DEC & PASSAR Probleme // Transit / PASSAR – Inventory result / Documentation of E-DEC & PASSAR issues
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Das BAZG meldet: - Transit / PASSAR – Inventarisierungsergebnis der nationalen Durchfuhr kann durch Mitarbeiter BAZG zur Zeit nicht beurteilt werden. Es besteht kein Workaround. https://www.bazg.admin.ch/de/systemverfuegbarkeit ------------------------------------------------------------------------------------------------------------------------------------------------ FOCBS has reported: - Transit / PASSAR – The inventory result for the national transit procedure cannot currently...
July 2026
Scope unavailable for some customer
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Scope application is currently unavailable for some of our customers. We are investigating the issue.
E-DEC Import Verzögerte Antwortzeiten // E-DEC Import Delayed response times
major Source not attested
Last archived state: resolved
View archived record details
monitoring
BAZG has reported: E-DEC Import: Verzögerte Antwortzeiten im Mailservice. Das Notfallverfahren kann angewendet werden. For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat E-DEC Import: Verzögerte Antwortzeiten gemeldet. Für weitere Informationen wenden Sie sich bitte an den BAZG Servic...
E-DEC Import Verzögerte Antwortzeiten // E-DEC Import Delayed response times
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
BAZG has reported: E-DEC Import: Delayed response times in the mailservice. The emergency procedure can be applied. For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat E-DEC Import: Verzögerte Antwortzeiten gemeldet. Für weitere Informationen wenden Sie sich bitte an den BAZG Service De...
2026-07-08 Technical Issue with AES Customs Module
Source not attested
Last archived state: resolved
View archived record details
monitoring
The Lucene rebuild was successful and the affected customs applications can be restarted in SCOPE. We are still monitoring the situation, but expect it to stabilise and for the applications to be fully operational again.
identified
There appears to have been a problem with the Lucene index for AES, EAS and NCTS. The scripts are now running slowly again and Scope can be started. We are currently running a rebuild.
investigating
At present, the AES application cannot be opened in the customs module. This does not appear to be a user-specific issue, but rather a technical problem. We are working out to resolve the issue so that you can use AES with its usual functionality.
Issues with Scope Hub
minor Source not attested
Last archived state: resolved
View archived record details
identified
We are working on a solution for the issue.
investigating
We are currently investigating an issue with Scope Hub. The page is only accessible in a limited set of languages (English, German). International users might be presented with a "page not found" message, because translations into other languages have been removed from the application. As a workaround, please use https://scope.riege.com/en/index.html until further notice.
EDEC performance issues // EDEC Performanceprobleme
major Source not attested
Last archived state: resolved
View archived record details
monitoring
BAZG has reported Edec performance issues For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat Edec Performanceprobleme gemeldet Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de...
June 2026
EDEC performance issues // EDEC Performanceprobleme
minor Source not attested
Last archived state: resolved
View archived record details
identified
BAZG has reported EDEC performance issues For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html Das BAZG hat EDEC Performanceprobleme gemeldet Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/bazg/de...
Communication issues
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our data center provider has identified the root cause of the issue and is working on a resolution. The performance degradation is expected to be fully resolved within the next 30–60 minutes. We will continue to provide updates as progress is made.
investigating
Some Scope customers are currently experiencing delays in the Communication area. We are actively investigating the issue and will provide updates as soon as more information becomes available.
Communication degradation with German Customs
major Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Communication degradation with German Customs Affected procedures: all Masterticket: INC000007377494
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