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84.2%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are seeing recovery from the intermittent crashes affecting the ParentSquare iOS app. Our engineering team will continue monitoring for any recurrence.
investigating
We are investigating reports of intermittent crashes affecting the ParentSquare iOS app. Our Engineering Team is actively investigating the issue and monitoring recovery.
We have implemented a fix and are monitoring the results.
identified
We have identified the cause of the voicemail audio issue. The problem is limited to a subset of phone calls routed through one of our providers. We have opened a support case with the provider and are evaluating options. We will provide another update within the next hour.
investigating
We are investigating reports that some phone calls that are sent to voicemail may not contain audio. When recipients play back the voicemail, they may hear silence instead of the recorded message. We are working to identify the cause and will provide an update shortly.
We are monitoring texts and phone calls as the Twilio incident continues.
investigating
We are continuing to investigate this issue.
investigating
Our SMS and voice call provider, Twilio, has reported an outage. We are investigating and we will provide an update shortly.
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Users Unable to Log into ParentSquare
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating reports that some users are not able to log into ParentSquare. We will provide an update shortly.
March 2026
Customers unable to download custom versions of their school's app
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The issue has been resolved, thank you for your patience.
investigating
We are investigating reports that the page for downloading custom versions of the ParentSquare app is showing errors. We are investigating and will provide an update shortly.
