Daily provider-status observations and published incident history for OpenText.
Component incident
OpenText has an active component incident; no global outage is indicated. Verified .
Official provider source.
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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Legacy Incident Archive
97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Zix - Hex - Outlook connectivity Issue
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment.
Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue.
Service has now been fully restored, and Outlook connectivity is functioning normally.
What you need to do:
No action is required. If you are still experiencing issues, we recommend restart...
investigating
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment.
Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue.
Service has now been fully restored, and Outlook connectivity is functioning normally.
Tracking Number: IM3942421
Content upload degraded in OCP US
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the environment
investigating
We are currently experiencing degradation in the OCP US environment impacting content uploads. Teams are engaged in troubleshooting to resolve the issue.
Zix Encryption Services - Secure Cloud Email Encryption (AEE) experienced an issue with the delayed processing of emails sent to the DLP service.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM394167
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE) is currently experiencing an issue with the delayed processing of emails sent to the DLP service.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM394167
Core EDR/MDR experienced service degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience.
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
If you have any questions or concerns, please reach out to the Support Team.
monitoring
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
monitoring
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
investigating
Core EDR/MDR is currently experiencing service degradation. Partners in the U.S. data center may experience issues downloading agents. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC and were restored at 15:26 UTC. Clients were unable to access the portal to send faxes.
Service has been restored, and backlogs are being processed. We appreciate your patience.
Tracking Number: IM3938188
investigating
Fax Cloud Connect (RightFax) and Fax2Mail are currently experiencing intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC. Clients are unable to access the portal to send faxes.
Teams are currently assembled and working to resolve the issue. Backlogs exist and are currently being processed. We appreciate your patience.
Tracking Number: IM3938188
Email Threat Protection Link Protection returning "service unavailable" sproadically
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team is actively monitoring our fix and have seen sporadic reports of "Service Unavailable" when accessing wrapped URL's. Our team is monitoring the logs and have placed fixes in place to mitigate the errors quickly. The team is currently working on testing/deployment of a permanent hotfix for this issue as well.
We apologize for any inconvenience this may be causing.
Incident: IM3936734
ETP Link Protection wrap URL are not loading correctly
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a hotfix and are seeing improvements in the Link Protection scanning completing. We are currently monitoring to ensure the issue is fully reesolved.
Incident #:IM3936734
identified
We have identified the issue and are working with our engineering team to resolve the issue. We are seeing sporadic failures of our Link Protection and are continuing to work towards a resolution.
Incident #:IM3936734
identified
We have identified and issue with the ETP Link Protection service and are working to resolve this issue as soon as possible.
Incident #:IM3936734
Zix Encryption Services - ZixPortal Showing Message Expired when using link
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Zix - Cybersecurity - Zix Encryption Services - ZixPortal experienced an issue with users receiving "Message Expired" and "Message Deleted" notifications.
Service has been restored and is now being validated.
We appreciate your patience.
Tracking Number: IM3936680
investigating
Zix Encryption Services - ZixPortal is currently experiencing an issue with using the link from the secure message portal invites. Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3936680
May 2026
Multiple OCP applications are not available in both EU and NA
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Multiple OCP applications are not available in both EU and NA. Teams are engaged and actively working towards a resolution
Email Threat Protection Link Protection returning "Service Unavilable"
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue in which our Link Protection is retuning a "service unavailable" error when accessing a protected link. Out internal teams are actively triaging the issue and will update as soon as more information is made available.
Incident: IM3935335
