Daily provider-status observations and published incident history for OpenText.
Component incident
OpenText has an active component incident; no global outage is indicated. Verified .
Official provider source.
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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Developer Experience (all locations) is currently experiencing an issue
Developer Experience - Thrust API BundleDeveloper Experience - Thrust API BundleDeveloper Experience - Thrust API BundleDeveloper Experience - Thrust API Bundle
monitoring
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
identified
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
monitoring
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
investigating
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
Reference: IM4021478
Desktop Messaging BMS was experiencing failures in processing PDF files
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
Core Management Console is experiencing intermittent login failures
Core Management Console is currently experiencing intermittent login failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019194
Zix SMB and Secure Cloud Encryption services Receiving "Unbalanced" reject for outgoing messages
Zix SMB and Secure Cloud Encryption services experienced an issue where all outbound messages were rejected for "Unbalanced".
Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM4015057
investigating
Zix SMB and Secure Cloud Encryption Services are still experiencing an issue when sending outbound messaging.
Teams have assembled, identified the problem, and are working to resolve the issue as quickly as possible. We appreciate your patience.
Tracking Number: IM4015057
investigating
Zix SMB and Secure Cloud Encryption services are currently experiencing an issue when senders of messages are receiving a reject notice/NDR with "Unbalanced" as the reason.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4015057
investigating
Multiple services are currently experiencing an issue in which message senders are receiving "unbalanced" as a reject/NDR notification.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4015057
investigating
Multiple services are currently experiencing an issue where senders of messages are receiving "unbalanced" as a reject/NDR notification.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: forth coming
Core Collaboration for Engineering (xchange.us.opentext.com)Core Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore Platform - Search
identified
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search
Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first.
Tracking Number: IM4014044
identified
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search
Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first.
Tracking Number: IM4014044
identified
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search
Tracking Number: IM4014044
Core Collaboration for Engineering (xchange.us.opentext.com)Core Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore Platform - Search
monitoring
Core US experienced service degradation. This issue affected the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. The queues are currently draining and being monitored. Service has been restored and is being validated. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search
Updates for this issue will be posted as soon as there are significant updates.
monitoring
Core US experienced service degradation. This issue affected the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. The queues are currently draining and being monitored. Service has been restored and is being validated. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search
Tracking Number: IM4014044
identified
Core US is currently experiencing service degradation. This issue is affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC.
Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue.
Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.
investigating
We are currently experiencing an issue affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC.
Impacted Applications:: Core Content / Core4SF / Core Collaboration for Engineering
Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue.
Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.
Zix - Hosted Exchange Some users may receive Error 500 when accessing OWA
We are continuing to monitor for any further issues.
monitoring
Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500.. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM4013681
investigating
Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4013681
Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU were unavailable
Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud)Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud)
investigating
Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4009632
September 2026
Core Capture EU is experiencing degraded performance
We have applied several fixes that have resulted in improved processing performance within the Core Capture GCP-EU environment. Our teams continue to work closely with the vendor to address the remaining performance concerns and bring the issue to a complete resolution.
We will provide further updates as progress continues.
Customers should expect normal processing performance. If you experience any further slowness, please follow the standard reporting process to report the issue so that our teams can investigate promptly.
monitoring
We continue to work closely with our vendor to investigate the ongoing performance issue. The system is currently experiencing slower-than-normal processing, but transactions are continuing to be processed at this time.
Our teams remain actively engaged and are working to restore normal processing speeds. We will provide additional updates as more information becomes available.
monitoring
At this time, we are no longer observing processing slowness, and the system has returned to normal processing speeds.
Our technical teams continue to work with our vendor to identify any potential latency that may be introduced at the network or other service layers.
Customers should expect normal processing performance. If you experience any further slowness, please follow the standard reporting process to report the issue so that our teams can investigate promptly.
investigating
We are seeing a recurrence of the processing slowness impacting clients within the Core Capture GCP-EU environment. Our technical teams are actively investigating the issue and working to restore normal processing as quickly as possible.
We will provide additional updates as more information becomes available.
monitoring
A fix has been implemented, and initial testing has shown improved processing performance. Our technical teams continue to closely monitor the environment to confirm processing remains stable.
We will provide further updates as monitoring continues.
identified
Our technical teams have identified a potential cause for the processing slowness and are currently conducting tests to validate the findings and confirm a path forward for remediation.
We will provide a further update as testing progresses and additional information becomes available.
investigating
We are currently investigating an issue causing processing slowness for clients within the Core Capture GCP-EU environment. Our technical teams are actively working to identify the cause and restore normal processing as quickly as possible.
We will provide additional updates as more information becomes available.
Legacy Incident Archive
97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Zix - Hex - Outlook connectivity Issue
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment.
Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue.
Service has now been fully restored, and Outlook connectivity is functioning normally.
What you need to do:
No action is required. If you are still experiencing issues, we recommend restart...
investigating
We want to inform you of a recent service disruption affecting Outlook connectivity to our Exchange environment.
Earlier today, during routine maintenance, some users experienced issues connecting to Outlook. Upon identifying the cause, our team promptly rolled back changes, which has resolved the issue.
Service has now been fully restored, and Outlook connectivity is functioning normally.
Tracking Number: IM3942421
Content upload degraded in OCP US
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the environment
investigating
We are currently experiencing degradation in the OCP US environment impacting content uploads. Teams are engaged in troubleshooting to resolve the issue.
Zix Encryption Services - Secure Cloud Email Encryption (AEE) experienced an issue with the delayed processing of emails sent to the DLP service.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM394167
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE) is currently experiencing an issue with the delayed processing of emails sent to the DLP service.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM394167
Core EDR/MDR experienced service degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience.
Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first.
If you have any questions or concerns, please reach out to the Support Team.
monitoring
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
monitoring
Core EDR/MDR experienced service degradation. Partners in the U.S. data center may have experienced issues downloading agents. Service has been restored and is now being validated. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
investigating
Core EDR/MDR is currently experiencing service degradation. Partners in the U.S. data center may experience issues downloading agents. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
If you have any questions or concerns, please reach out to the Support Team.
Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Fax Cloud Connect (RightFax) and Fax2Mail experienced intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC and were restored at 15:26 UTC. Clients were unable to access the portal to send faxes.
Service has been restored, and backlogs are being processed. We appreciate your patience.
Tracking Number: IM3938188
investigating
Fax Cloud Connect (RightFax) and Fax2Mail are currently experiencing intermittent connectivity issues that started on 3 June 2026 at 10:26 UTC. Clients are unable to access the portal to send faxes.
Teams are currently assembled and working to resolve the issue. Backlogs exist and are currently being processed. We appreciate your patience.
Tracking Number: IM3938188
Email Threat Protection Link Protection returning "service unavailable" sproadically
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team is actively monitoring our fix and have seen sporadic reports of "Service Unavailable" when accessing wrapped URL's. Our team is monitoring the logs and have placed fixes in place to mitigate the errors quickly. The team is currently working on testing/deployment of a permanent hotfix for this issue as well.
We apologize for any inconvenience this may be causing.
Incident: IM3936734
ETP Link Protection wrap URL are not loading correctly
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a hotfix and are seeing improvements in the Link Protection scanning completing. We are currently monitoring to ensure the issue is fully reesolved.
Incident #:IM3936734
identified
We have identified the issue and are working with our engineering team to resolve the issue. We are seeing sporadic failures of our Link Protection and are continuing to work towards a resolution.
Incident #:IM3936734
identified
We have identified and issue with the ETP Link Protection service and are working to resolve this issue as soon as possible.
Incident #:IM3936734
Zix Encryption Services - ZixPortal Showing Message Expired when using link
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Zix - Cybersecurity - Zix Encryption Services - ZixPortal experienced an issue with users receiving "Message Expired" and "Message Deleted" notifications.
Service has been restored and is now being validated.
We appreciate your patience.
Tracking Number: IM3936680
investigating
Zix Encryption Services - ZixPortal is currently experiencing an issue with using the link from the secure message portal invites. Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3936680
May 2026
Multiple OCP applications are not available in both EU and NA
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Multiple OCP applications are not available in both EU and NA. Teams are engaged and actively working towards a resolution
Email Threat Protection Link Protection returning "Service Unavilable"
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue in which our Link Protection is retuning a "service unavailable" error when accessing a protected link. Out internal teams are actively triaging the issue and will update as soon as more information is made available.
Incident: IM3935335
