Daily provider-status observations and published incident history for OpenText.
Component incident
OpenText has an active component incident; no global outage is indicated. Verified .
Official provider source.
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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Legacy Incident Archive
97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Frankfurt EU18 was experiencing service unavailability
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Frankfurt EU18 farm was experiencing service unavailability. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3964099
investigating
Frankfurt EU18 farm is experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3964099
Frankfurt EU18 may have experienced degradation issues with SLT calculation
Source not attested
Last archived state: resolved
View archived record details
investigating
Frankfurt EU18 may experience degradation issues with SLT calculation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3963996
A fix has been implemented and we are monitoring the results.
investigating
Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3961151
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number:
Zix - Hosted Exchange experienced an issue with some mailboxes unable to connect. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3960496
investigating
Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3960496
Core US is experiencing service unavailability.
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Content Management
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document
Tracking Number: IM3959876
investigating
Core Content Management North America is experiencing service unavailability. Opentext Teams are currently assemble and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3959876
Zix Email Threat Protection Link Protection Errors
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The team identified the issue and resolve it roughly around 5:30 AM CST this morning. It appears that a SQL service did not properly restart which caused Link Protection to fail. We are investigating what caused the service to not properly restart but services have been restored.
Incident - IM3959175
investigating
We are currently investigating an issue causing errors with Zix Email Threat Protection Link Protection. Our team is working to identify the cause and restore normal functionality. Further updates will be provided as they become available.
Incident - IM3959175
Zix - Hosted Exchange (HEX) - OWA and Outlook connectivity
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Monitoring - Zix Hosted Exchange - Our teams have not identified any service-side issues at this time and will continue to closely monitor the environment for any further reports or signs of impact.
Tracking Number: IM3958701
investigating
Investigating - Zix Hosted Exchange teams continue to investigate reports of intermittent slowness when accessing email through OWA and Outlook desktop. No server-side issues have been identified at this time, and the investigation remains ongoing. We appreciate your patience and will provide further updates as information becomes available.
Tracking Number: IM3958701
investigating
Zix - Hosted Exchange is currently receiving reports of slowness accessing email via OWA and Outlook desktop. Teams are currently assembled and working to investigate the issue. We appreciate your patience.
Tracking Number: IM3958701
Zix Encryption Services - Email Message Privacy (EMP) portals and plugins are currently experiencing an issue.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3957099
Server Backup US East (Boyers) is currently experiencing login issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.
Tracking Number: IM3957043
investigating
Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3957043
investigating
Server Backup US East (Boyers) is currently experiencing login issues with the Iron Mountain portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3957043
