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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Desktop Messaging BMS was experiencing failures in processing PDF files
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing delays in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
investigating
Desktop Messaging BMS is currently experiencing failures in processing PDF files. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019383
Core Management Console is experiencing intermittent login failures
Core Management Console is currently experiencing intermittent login failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4019194
Zix SMB and Secure Cloud Encryption services Receiving "Unbalanced" reject for outgoing messages
Zix SMB and Secure Cloud Encryption services experienced an issue where all outbound messages were rejected for "Unbalanced".
Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM4015057
investigating
Zix SMB and Secure Cloud Encryption Services are still experiencing an issue when sending outbound messaging.
Teams have assembled, identified the problem, and are working to resolve the issue as quickly as possible. We appreciate your patience.
Tracking Number: IM4015057
investigating
Zix SMB and Secure Cloud Encryption services are currently experiencing an issue when senders of messages are receiving a reject notice/NDR with "Unbalanced" as the reason.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4015057
investigating
Multiple services are currently experiencing an issue in which message senders are receiving "unbalanced" as a reject/NDR notification.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4015057
investigating
Multiple services are currently experiencing an issue where senders of messages are receiving "unbalanced" as a reject/NDR notification.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: forth coming
Core Collaboration for Engineering (xchange.us.opentext.com)Core Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore Platform - Search
identified
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search
Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first.
Tracking Number: IM4014044
identified
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search
Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first.
Tracking Number: IM4014044
identified
Core US is currently experiencing an issue affecting search functionality. Teams have identified a recurrence and are working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search
Tracking Number: IM4014044
Core Collaboration for Engineering (xchange.us.opentext.com)Core Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore Platform - Search
monitoring
Core US experienced service degradation. This issue affected the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. The queues are currently draining and being monitored. Service has been restored and is being validated. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search
Updates for this issue will be posted as soon as there are significant updates.
monitoring
Core US experienced service degradation. This issue affected the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC. The queues are currently draining and being monitored. Service has been restored and is being validated. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
- Core Platform - Search
Tracking Number: IM4014044
identified
Core US is currently experiencing service degradation. This issue is affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC.
Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue.
Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.
investigating
We are currently experiencing an issue affecting the search functionality for documents uploaded on or after October 2, 2026, at 11:00 AM UTC.
Impacted Applications:: Core Content / Core4SF / Core Collaboration for Engineering
Documents uploaded prior to the specified date and time should remain fully searchable and unaffected by this issue.
Our technical teams are actively engaged and working together to identify the root cause and restore normal search functionality as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution. Additional updates will be provided as more information becomes available.
Zix - Hosted Exchange Some users may receive Error 500 when accessing OWA
We are continuing to monitor for any further issues.
monitoring
Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500.. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM4013681
investigating
Zix - Hosted Exchange some users are currently experiencing an issue accessing OWA, receiving an error 500. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4013681
Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU were unavailable
Core Archive for SAP® Solutions - AU (archive.au.opentext.cloud)Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud)
investigating
Core Archive for SAP® Solutions - DE and Core Archive for SAP® Solutions - AU are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4009632
September 2026
Core Capture EU is experiencing degraded performance
We have applied several fixes that have resulted in improved processing performance within the Core Capture GCP-EU environment. Our teams continue to work closely with the vendor to address the remaining performance concerns and bring the issue to a complete resolution.
We will provide further updates as progress continues.
Customers should expect normal processing performance. If you experience any further slowness, please follow the standard reporting process to report the issue so that our teams can investigate promptly.
monitoring
We continue to work closely with our vendor to investigate the ongoing performance issue. The system is currently experiencing slower-than-normal processing, but transactions are continuing to be processed at this time.
Our teams remain actively engaged and are working to restore normal processing speeds. We will provide additional updates as more information becomes available.
monitoring
At this time, we are no longer observing processing slowness, and the system has returned to normal processing speeds.
Our technical teams continue to work with our vendor to identify any potential latency that may be introduced at the network or other service layers.
Customers should expect normal processing performance. If you experience any further slowness, please follow the standard reporting process to report the issue so that our teams can investigate promptly.
investigating
We are seeing a recurrence of the processing slowness impacting clients within the Core Capture GCP-EU environment. Our technical teams are actively investigating the issue and working to restore normal processing as quickly as possible.
We will provide additional updates as more information becomes available.
monitoring
A fix has been implemented, and initial testing has shown improved processing performance. Our technical teams continue to closely monitor the environment to confirm processing remains stable.
We will provide further updates as monitoring continues.
identified
Our technical teams have identified a potential cause for the processing slowness and are currently conducting tests to validate the findings and confirm a path forward for remediation.
We will provide a further update as testing progresses and additional information becomes available.
investigating
We are currently investigating an issue causing processing slowness for clients within the Core Capture GCP-EU environment. Our technical teams are actively working to identify the cause and restore normal processing as quickly as possible.
We will provide additional updates as more information becomes available.
Core DNS Protection Block Page is currently experiencing an issue
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected.
The required DNS Agent update, and a related client utility update is in progress. We appreciate your patience.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent by 1:00 PM Eastern tomorrow, or if there are significant updates, whichever comes first.
Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected.
Teams have scheduled the required DNS Agent update to begin today, and a related client utility update is also planned to be deployed. We appreciate your patience.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected.
Teams are implementing a fix, and the backend update is already in place. The required DNS Agent update is currently being validated before broader deployment, and a related client utility update is also planned to be deployed. We appreciate your patience.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first.
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected.
Teams are implementing a fix, and the backend update is already in place. The required DNS Agent update is currently being validated before broader deployment, and a related client utility update is also planned to be deployed. We appreciate your patience.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent on 28 September 2026 or if there are significant updates, whichever comes first.
Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have identified the cause and are working to resolve the issue as quickly as possible.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have identified the cause and are working to resolve the issue as quickly as possible.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: I5791953
identified
Core DNS Protection Block Page clients accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams have identified the cause and are working to resolve the issue as quickly as possible.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience.
Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first.
Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience.
Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience.
Tracking Number: I5791953
investigating
Core DNS Protection Block Page customers accessing blocked HTTPS websites may see a browser certificate warning instead of the DNS Protection block page. Blocked websites remain inaccessible, and DNS Protection continues to enforce policies as expected. Teams are currently assembled and working to resolve the issue.
No customer action is required at this time. If further action becomes necessary, specific instructions will be provided. We appreciate your patience.
Tracking Number: I5791953
Legacy Incident Archive
97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
We have successfully initiated a rollback that caused this authentication issue and have confirmed the issue no longer is ouccring. We are continuing to actively monitor our logs to ensure everything is fully operational.
Incident: IM3969646
identified
We are currently investigating reports of partners incorrectly authenticating through the Customer Portal with incorrect log ins. Our team is actively triaging this issue now.
Incident: IM3969646
Oregon US6 is currently experiencing intermittent service unavailability
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Oregon US6 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3968671
investigating
Oregon US6 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3968671
Frankfurt EU8 experienced intermittent service unavailability.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Frankfurt EU8 experienced intermittent service unavailability. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3968415
monitoring
Frankfurt EU8 experienced intermittent service unavailability. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3968415
investigating
Frankfurt EU8 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3968415
Frankfurt EU8 is currently experiencing intermittent service unavailability
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Frankfurt EU8 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3968415
Zix Hosted Exchange/Customer Portal not saving updates to user settings
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Hosted Exchange user saving issues has now been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3967822
investigating
Hosted Exchange is currently experiencing an issue and not saving user changes from the customer portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3967822
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Errors while delivering to DLP
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue while sending messages to the DLP service.
Service has been restored and is now being validated. This status will remain open for 24 hours.
We appreciate your patience.
Tracking Number: IM3966467
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service.
The assembled teams have identified the cause and are working diligently to resolve the issue.
We appreciate your patience.
Tracking Number: IM3966467
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3966467
Secure Messaging Portal (ZixPortal) experienced an issue with sporadic message delivery delays.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3965742
investigating
Secure Messaging Portal (ZixPortal) is currently experiencing an issue with sporadic message delivery delays.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965742
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue delivering messages when the DLP service is enabled on policies.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3965099
identified
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965099
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965099
Core Archive CH is currently experiencing degradation of service.
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Maintenance Window: 15 to 30 minutes (Starting immediately)
Impact: The production site will be temporarily offline.
We are actively working to complete the restoration as quickly as possible and will provide an update once services are back online.
We apologize for the inconvenience.
investigating
We are currently investigating this issue.
Email Message Privacy (EMP) Gateway Users unable to messages
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the outbound gateway.
Service has been restored and is now being validated.
We appreciate your patience.
Tracking Number: IM3965145
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages.
Teams have been assembled and are working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965145
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965145
