Daily provider-status observations and published incident history for OpenText.
Component incident
OpenText has an active component incident; no global outage is indicated. Verified .
Official provider source.
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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
investigating
Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause.
Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.
Legacy Incident Archive
97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
We have successfully initiated a rollback that caused this authentication issue and have confirmed the issue no longer is ouccring. We are continuing to actively monitor our logs to ensure everything is fully operational.
Incident: IM3969646
identified
We are currently investigating reports of partners incorrectly authenticating through the Customer Portal with incorrect log ins. Our team is actively triaging this issue now.
Incident: IM3969646
Oregon US6 is currently experiencing intermittent service unavailability
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Oregon US6 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3968671
investigating
Oregon US6 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3968671
Frankfurt EU8 experienced intermittent service unavailability.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Frankfurt EU8 experienced intermittent service unavailability. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3968415
monitoring
Frankfurt EU8 experienced intermittent service unavailability. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3968415
investigating
Frankfurt EU8 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3968415
Frankfurt EU8 is currently experiencing intermittent service unavailability
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Frankfurt EU8 is currently experiencing intermittent service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3968415
Zix Hosted Exchange/Customer Portal not saving updates to user settings
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Hosted Exchange user saving issues has now been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3967822
investigating
Hosted Exchange is currently experiencing an issue and not saving user changes from the customer portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3967822
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Errors while delivering to DLP
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue while sending messages to the DLP service.
Service has been restored and is now being validated. This status will remain open for 24 hours.
We appreciate your patience.
Tracking Number: IM3966467
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service.
The assembled teams have identified the cause and are working diligently to resolve the issue.
We appreciate your patience.
Tracking Number: IM3966467
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue while sending messages to the DLP service.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM3966467
Secure Messaging Portal (ZixPortal) experienced an issue with sporadic message delivery delays.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3965742
investigating
Secure Messaging Portal (ZixPortal) is currently experiencing an issue with sporadic message delivery delays.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965742
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue delivering messages when the DLP service is enabled on policies.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3965099
identified
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965099
investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965099
Core Archive CH is currently experiencing degradation of service.
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Maintenance Window: 15 to 30 minutes (Starting immediately)
Impact: The production site will be temporarily offline.
We are actively working to complete the restoration as quickly as possible and will provide an update once services are back online.
We apologize for the inconvenience.
investigating
We are currently investigating this issue.
Email Message Privacy (EMP) Gateway Users unable to messages
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with the outbound gateway.
Service has been restored and is now being validated.
We appreciate your patience.
Tracking Number: IM3965145
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages.
Teams have been assembled and are working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965145
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with the outbound gateway. Users using EMP Gateway are unable to send messages.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965145
