ON24 Intelligent Engagement Platform Outage History, Downtime & Incident Records

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
August 2026	80%	15	3
July 2026	90.3%	31	3
June 2026	80%	30	6
May 2026	93.3%	15	1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026

Event Email Notification - Error Saving

minor

Started: Aug 7, 1:18 PM

monitoring

We have resolved the issue affecting event email notifications in the Elite administration interface. Customers should no longer encounter server errors when saving changes, and updates are now saving as expected. We will continue monitoring the platform to ensure normal operation.

Aug 7, 2:34 PM

investigating

We are investigating an issue affecting event email notifications in the Elite administration interface. Customers may receive a server error when attempting to save changes to event email notifications, and those changes may not be saved. Our teams are actively investigating the issue and working to restore normal functionality. We will provide another update as more information becomes available.

Aug 7, 1:18 PM

July 2026

Engagement Hub/Target/Nurture pages not loading

minor

Started: Jul 13, 3:07 PM

monitoring

ON24 has received reports that some Engagement Hub, Target and Nurture Audience pages are not loading as expected. Our technical teams have applied a fix and we are continuing to monitor the results.

Jul 13, 3:07 PM

June 2026

ESRI Pre-Live and Post-Live Recording Controls Unresponsive

minor

Started: Jun 24, 8:45 PM

monitoring

We have identified the issue affecting customers using ESRI Pre-Live and Post-Live and have applied a fix. Users should now be able to advance slides and start recordings as expected. Our team will continue monitoring for stability and will provide further updates if needed.

Jun 24, 9:18 PM

investigating

We are currently investigating an issue affecting customers using ESRI Pre-Live and Post-Live. Users may be unable to advance slides or start recordings. When attempting to move slides forward or press the Record button, no action occurs. Our team is actively investigating and will provide updates as more information becomes available.

Jun 24, 8:45 PM

May 2026

Latency observed with slides loading on Audience Consoles

minor

Started: May 26, 5:52 PM

monitoring

We have identified the issue causing latency when loading slides on the Audience Consoles and have implemented a fix. We are continuing to monitor performance to confirm the issue is fully resolved. Thank you for your patience.

May 26, 8:24 PM

investigating

We are continuing to investigate the latency observed when loading slides in Audience Consoles. Our team is actively working to identify the cause and will share another update as soon as more information is available.

May 26, 6:47 PM

investigating

We are investigating reports of increased latency when loading slides. We’ll provide an update as soon as we have more information.

May 26, 5:52 PM

Temporary Issues with Audience and Preview URL functionality

minor

Started: May 6, 11:21 AM

monitoring

We are continuing to monitor stability of the Audience URLs, however issues appear to be resolved at this time. Anomalies with Engagement tool functionality is also back to full functionality.

May 6, 1:49 PM

monitoring

The ON24 platform experienced a brief issue with access to Audience and Preview URLs and temporarily blocking entry to events and other functionality. The greatest impact was seen between 2:40am and 3am Pacific time, however delays in Audience URL functionality spanned between 1:45am and 4:00am Pacific. The ON24 team has implemented changes to allow proper access and the issue was resolved. While URLs are currently available some Engagement tools may experience degraded functionality in some ...

May 6, 11:21 AM