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91.2%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
89.3%
28
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Elite Studio Recording Interface - Inactive Recording Controls
Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface)
monitoring
A fix has been implemented, and the Elite Studio Recording Interface (ESRI) is now stable and operating as expected.
Our technical teams will continue to monitor the service and results.
Thank you for your patience.
investigating
ON24 Cvent has received reports that the Record, Play, and Next Slide buttons in the Elite Studio Recording Interface (ESRI) are inactive for some presenters.
Our technical teams are actively investigating the issue and working to restore normal functionality. We will provide another update as more information becomes available.
Producer: Elite, Engagement Hub, Target, Forums, Go LiveProducer: Virtual Conference
monitoring
A fix has been implemented and we are monitoring the results. Thank you for your patience.
investigating
ON24 has received reports that calls to REST API are having issues processing calls and throwing an error. Our technical teams are looking into this issue at the highest priority. More information to come soon.
Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
monitoring
The issue affecting access to ON24 Go Live audience pages has stabilized, and audience pages are now launching normally.
We will continue monitoring for stability.
investigating
We are investigating an issue where some users may receive a “Server error” message when attempting to launch ON24 Go Live event audience pages.
Our teams are actively working to identify and resolve the issue. We will provide an update as more information becomes available.
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Event Email Notification - Error Saving
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have resolved the issue affecting event email notifications in the Elite administration interface. Customers should no longer encounter server errors when saving changes, and updates are now saving as expected.
We will continue monitoring the platform to ensure normal operation.
investigating
We are investigating an issue affecting event email notifications in the Elite administration interface. Customers may receive a server error when attempting to save changes to event email notifications, and those changes may not be saved.
Our teams are actively investigating the issue and working to restore normal functionality. We will provide another update as more information becomes available.
July 2026
Engagement Hub/Target/Nurture pages not loading
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
ON24 has received reports that some Engagement Hub, Target and Nurture Audience pages are not loading as expected. Our technical teams have applied a fix and we are continuing to monitor the results.
June 2026
ESRI Pre-Live and Post-Live Recording Controls Unresponsive
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the issue affecting customers using ESRI Pre-Live and Post-Live and have applied a fix. Users should now be able to advance slides and start recordings as expected.
Our team will continue monitoring for stability and will provide further updates if needed.
investigating
We are currently investigating an issue affecting customers using ESRI Pre-Live and Post-Live. Users may be unable to advance slides or start recordings. When attempting to move slides forward or press the Record button, no action occurs.
Our team is actively investigating and will provide updates as more information becomes available.
May 2026
Latency observed with slides loading on Audience Consoles
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the issue causing latency when loading slides on the Audience Consoles and have implemented a fix. We are continuing to monitor performance to confirm the issue is fully resolved. Thank you for your patience.
investigating
We are continuing to investigate the latency observed when loading slides in Audience Consoles. Our team is actively working to identify the cause and will share another update as soon as more information is available.
investigating
We are investigating reports of increased latency when loading slides. We’ll provide an update as soon as we have more information.
Temporary Issues with Audience and Preview URL functionality
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor stability of the Audience URLs, however issues appear to be resolved at this time.
Anomalies with Engagement tool functionality is also back to full functionality.
monitoring
The ON24 platform experienced a brief issue with access to Audience and Preview URLs and temporarily blocking entry to events and other functionality. The greatest impact was seen between 2:40am and 3am Pacific time, however delays in Audience URL functionality spanned between 1:45am and 4:00am Pacific.
The ON24 team has implemented changes to allow proper access and the issue was resolved.
While URLs are currently available some Engagement tools may experience degraded functionality in some ...
