SSO users are unable to login
View the provider incident record →Current answer
ON24 Intelligent Engagement Platform experienced a minor incident: SSO users are unable to login. ServiceAlert observed recovery on Oct 6, 2026.
Official ON24 Intelligent Engagement Platform status page Current ON24 Intelligent Engagement Platform status
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Incident Lifecycle
Affected Components
Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface)
Producer: Elite, Engagement Hub, Target, Forums, Go Live
Audience: Virtual Conference
Producer: Virtual Conference
Incident Timeline
Investigating
We are currently receiving reports of users being unable to log in via SSO to Elite and platform pages. Our team is actively investigating the issue.
Users authenticating with non-SSO methods are not be affected. We will provide an update as soon as we have more information.
Users authenticating with non-SSO methods are not be affected. We will provide an update as soon as we have more information.
Oct 6, 2026 at 4:38 PM UTC
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