We submitted the fix to the App Store and requested an expedited review. We're just waiting for Apple to approve and roll it out to you as quickly as possible. In the meantime you can login with email.
identified
We're currently fixing the issue and will provide an update soon.
investigating
We spotted that for iOS users the login with Google is not working. Other login methods are working. We're currently investigating the issue and will provide an update soon.
The incident is resolved and Google Pay is now available across all apps.
identified
Google is currently experiencing an outage with Google Pay, causing it to be unavailable.
MoonPay has temporarily disabled Google Pay and will be following the incident closely to re-enable the payment method as soon as it is resolved.
identified
Google is currently experiencing an outage with Google Pay, causing it to be unavailable.
MoonPay has temporarily disabled Google Pay and will be following the incident closely to re-enable the payment method as soon as it is resolved.
identified
Google is currently experiencing an outage with Google Pay, causing it to be unavailable.
MoonPay has temporarily disabled Google Pay and will be following the incident closely to re-enable the payment method as soon as it is resolved.
identified
Google is currently experiencing an outage with Google Pay, causing it to be unavailable.
MoonPay has temporarily disabled Google Pay and will be following the incident closely to re-enable the payment method as soon as it is resolved.
Majority of DeFi tokens can now be traded. There's still a few exceptions which we're currently investigating.
identified
Found the issue and fixing it now.
investigating
We noticed that DeFi tokens show as not supported when trying to use the Trade feature. We're currently investigating the issue, and will provide an update soon.
Legacy Incident Archive
18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Onramp & Offramp delivery of crypto assets are delayed
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The incident has now been resolved, we are still monitoring.
investigating
We are investigating this issue and we will provide more updates in the next few hours.
July 2026
Increased Latency for the MoonPay API
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Some on-chain wallet balances for newly-created wallets may not reflect recent on-chain activity immediately. Buy, Sell, and Swap transactions are still being processed successfully.
monitoring
The issue is resolved and the MoonPay API is returning to normal operations.
Engineers continue to monitor recovery.
investigating
We are currently investigating increased latency on the MoonPay API, affecting the Buy and Sell flows, and the MoonPay App.
Memo tag field is missing for certain tokens
majorSource not attested
Last archived state: resolved
View archived record details
identified
We're currently fixing the issue and will provide an update soon.
investigating
Some tokens (like XRP) need an extra field called a Memo tag to reach the right account. We've found it's currently missing for the Widget and the App. We're investigating and will share an update soon.
Issue loading token information
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue with one of our providers preventing the app from loading token information should be resolved. Actively monitoring for any additional issues.
identified
We've spotted an issue with one of our providers that prevents the app from loading token information. We notified the provider and are currently investigating a mitigation.
Transactions are not being processed
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We're investigating an issue that prevents transactions from being processed.
June 2026
Onramp delivery of Base Mainnet crypto assets is delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are monitoring the Base Mainnet issue and will provide further updates as they become available.
Elevated API Errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
investigating
We're experiencing an elevated level of API errors and are currently looking into the issue.
Delays in processing BTC
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Bitcoin (BTC) transactions are currently processing normally. We will continue to closely monitor activity and provide updates if there are any changes.
investigating
There are some delays in processing BTC payments, the team is investigating.
Delays in Wallet Activity Updates for EVM Chains
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating delays affecting wallet activity updates for some Ethereum and EVM-compatible wallets.
Users can continue transacting normally. However, recent transactions and wallet activity may take longer than usual to appear in the app.
Our team has identified the cause and is actively monitoring recovery. We will provide further updates as more information becomes available.
May 2026
Onramp delivery of some crypto assets is delayed
Source not attested
Last archived state: resolved
View archived record details
identified
We've identified the issue, and are working on the resolution.
investigating
We are investigating this issue and we will provide more updates in the next few hours.
