Current answer
MoonPay experienced a major incident: Moonpay balances disruption in the US. ServiceAlert observed recovery on Oct 6, 2026.
Looking for an update now? Check the current status, or follow MoonPay for future changes.
Incident Lifecycle
Affected Components
MoonPay Balance
Incident Timeline
Identified
New customers are unable to sign up for Balances in the US due to a vendor issue since Sunday 16:16 UTC. We're working with them to resolve the issue and should have restored functionality within the day.
Oct 6, 2026 at 8:37 AM UTC
Was your business affected by this MoonPay outage?
Follow MoonPay and route available status alerts to email or a team channel.