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61.4%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
87.1%
31
4
September 2026
30%
30
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Some Instant Pay payouts may be delayed or show an incorrect status
Some Instant Pay withdrawals made since October 21 may still show as "requested" or show an incorrect status in the app. We are checking each affected payout with our payment provider and will update every affected account. We will post another update here once we have confirmed the results. If you have questions about a specific payout, please contact our Help Center. We apologize for the inconvenience.
Some (0.2%) of iOS App customers can't access Help Center
We're currently experiencing an issue with USPS shipping labels and QR codes not generating properly. USPS is actively investigating. We appreciate your patience!
August 2026
Service Notice: A Known USPS Industry Issue May Affect Some Tracking Updates
There's a known, industry-wide trend affecting USPS shipments across all platforms — not specific to us or your account. Some counterfeit shipping labels are being created elsewhere in the USPS system, which can occasionally cause a tracking update to show an unfamiliar delivery address, even though your package will still arrive as expected.
What to do:
If you notice a tracking update showing an incorrect delivery address, please contact Customer Support.
If you believe you were charged a shipping adjustment fee in error, please contact us as well.
Thank you for your patience.
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Prepaid USPS shipping labels being rejected at drop-off locations
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are seeing reports of prepaid USPS shipping labels being rejected at drop-off locations with messages indicating “unpaid postage.”
We’ve escalated this with USPS and are actively working with them to identify the root cause.
We’ll share updates as soon as we have more information. In the meantime, please reach out to Mercari customer service if you're experiencing this issue.
Thank you for your patience.
Address Verification Issues Preventing Some Users from Completing Purchases and Generating Labels
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
Temporary shipping price discrepancy on some listings
minorSource not attested
Last archived state: resolved
View archived record details
identified
We’re actively fixing a pricing error affecting some listings that previously had promo shipping rates. We’ll reach out directly to impacted users.
March 2026
Shipping Service Disruption: Eastern and Central U.S
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to Blizzard Conditions We appreciate your patience when receiving, shipping, or rating your orders.
Please see latest status below:
USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm
FedEx: https://www.fedex.com/en-us/service-alerts.html
UPS: https://www.ups.com/us/en/service-alerts.page
February 2026
Delays in Customer Support Response Due to High Volume
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.
We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
