Mercari Outage History, Downtime & Incident Records

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
June 2026	0%	27	27
May 2026	0%	31	31
April 2026	0%	30	30
March 2026	0%	3	3

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Mar 29 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026

台風に伴う配送影響について

Started: Jun 25, 1:18 AM

investigating

いつもご利用いただきありがとうございます。台風により、配送遅延や集配停止に影響が生じる可能性がございます。詳細は各配送会社のホームページからご確認いただけます。・日本郵便： https://www.post.japanpost.jp/newsrelease/pressrelease/73893205361.html ・ヤマト運輸： https://www.kuronekoyamato.co.jp/ytc/chien/chien_hp.html ※その他の配送会社の情報については、ご利用の配送会社�...

Jun 25, 1:18 AM

Facebook login issue on App

minor

Started: Jun 12, 4:16 PM

investigating

We’re currently aware of a partial issue affecting Facebook login on the app. Some users may experience errors when trying to sign in using Facebook. If you encounter this issue, please try logging in through the Mercari website instead while we work on a fix. We apologize for the inconvenience and appreciate your patience.

Jun 12, 4:16 PM

April 2026

Prepaid USPS shipping labels being rejected at drop-off locations

Started: Apr 30, 5:40 PM

monitoring

A fix has been implemented and we are monitoring the results.

Apr 30, 8:45 PM

investigating

We are seeing reports of prepaid USPS shipping labels being rejected at drop-off locations with messages indicating “unpaid postage.” We’ve escalated this with USPS and are actively working with them to identify the root cause. We’ll share updates as soon as we have more information. In the meantime, please reach out to Mercari customer service if you're experiencing this issue. Thank you for your patience.

Apr 30, 5:40 PM

Address Verification Issues Preventing Some Users from Completing Purchases and Generating Labels

minor

Started: Apr 27, 9:06 PM

identified

The issue has been identified and a fix is being implemented.

Apr 27, 9:06 PM

Temporary shipping price discrepancy on some listings

minor

Started: Apr 21, 7:46 PM

identified

We’re actively fixing a pricing error affecting some listings that previously had promo shipping rates. We’ll reach out directly to impacted users.

Apr 21, 7:46 PM

March 2026

Shipping Service Disruption: Eastern and Central U.S

minor

Started: Mar 17, 4:40 PM

monitoring

Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to Blizzard Conditions We appreciate your patience when receiving, shipping, or rating your orders. Please see latest status below: USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm FedEx: https://www.fedex.com/en-us/service-alerts.html UPS: https://www.ups.com/us/en/service-alerts.page

Mar 17, 4:40 PM

February 2026

Delays in Customer Support Response Due to High Volume

minor

Started: Feb 10, 4:54 PM

monitoring

We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.

Feb 10, 4:54 PM