Mercari Outage History
Uptime record, past incidents, and downtime history for Mercari.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 86.7% | 15 | 2 |
| July 2026 | 67.7% | 31 | 10 |
| June 2026 | 0% | 30 | 30 |
| May 2026 | 0% | 15 | 15 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Seller Dashboard and item view counts not updating
Started: Aug 15, 1:24 AM
Listing
identified
Item view counts and other seller metrics are not updating. This affects the Seller Dashboard as well as the view counts shown for each item on My listings(web) and the Selling page (app). The numbers you see may be from a previous day.
This affects the display of these numbers only. Your listings, orders, and shipping are not affected, and click and like counts are still updating. No data has been lost. Views and other metrics continue to be recorded and will appear once updates resume.
...
Aug 15, 1:24 AM
USPS Label Issue
Started: Aug 14, 11:55 PM
Shipping
monitoring
We are aware that some sellers experienced USPS rejecting Mercari prepaid shipping labels as "unpaid postage" earlier today (August 14). This is a USPS-side issue. USPS has applied a temporary fix, if your label wasrejected, please try dropping off your package again. It should now be accepted.
We are continuing to monitor the situation and will update this page as we learn more.
Aug 14, 11:55 PM
Delays in Customer Support Response Due to High Volume
Started: Aug 14, 5:59 PM
Customer Service
identified
Delays in Customer Support Response Due to High Volume
Monitoring - We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.
We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
Aug 14, 5:59 PM
Delays in Customer Support Response Due to High Volume
Started: Aug 14, 12:47 AM
monitoring
We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.
We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
Aug 14, 12:47 AM
July 2026
Delays with Order Delivery Statuses & Ratings
Started: Jul 29, 5:22 PM
investigating
We are investigating an issue causing delays in updating delivered orders to "Delivered" status. This is temporarily affecting ratings and order completions. Official carrier tracking remains accurate, and our team is actively working on a fix.
Jul 29, 5:22 PM
Label creation is experiencing issues from some orders created 7/17
Started: Jul 18, 8:02 PM
investigating
We're currently experiencing delays with label creation and are actively investigating the cause. We apologize for any inconvenience and appreciate your patience as we work to resolve this issue.
Jul 18, 8:02 PM
UPS QR codes temporarily unavailable for some customers
Started: Jul 11, 10:05 PM
investigating
Some sellers may be unable to access UPS QR codes. We're currently investigating the cause. If affected, please print your shipping label instead. We're working to restore QR code access.
Jul 11, 10:05 PM
June 2026
Some Direct Deposit Payouts are delayed
Started: Jun 30, 6:03 PM
monitoring
We're aware that some payouts requested from 6/24-6/26 are arriving later than usual. This is a processing delay. No action is needed; affected payouts will be sent automatically. We expect processing to resume shortly, Thanks for your patience.
Jun 30, 6:03 PM
台風に伴う配送影響について
Started: Jun 25, 1:18 AM
investigating
いつもご利用いただきありがとうございます。
台風により、配送遅延や集配停止に影響が生じる可能性がございます。
詳細は各配送会社のホームページからご確認いただけます。
・日本郵便：
https://www.post.japanpost.jp/newsrelease/pressrelease/73893205361.html
・ヤマト運輸：
https://www.kuronekoyamato.co.jp/ytc/chien/chien_hp.html
※その他の配送会社の情報については、ご利用の配送会社�...
Jun 25, 1:18 AM
Facebook login issue on App
Started: Jun 12, 4:16 PM
investigating
We’re currently aware of a partial issue affecting Facebook login on the app. Some users may experience errors when trying to sign in using Facebook.
If you encounter this issue, please try logging in through the Mercari website instead while we work on a fix.
We apologize for the inconvenience and appreciate your patience.
Jun 12, 4:16 PM
April 2026
Prepaid USPS shipping labels being rejected at drop-off locations
Started: Apr 30, 5:40 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 30, 8:45 PM
investigating
We are seeing reports of prepaid USPS shipping labels being rejected at drop-off locations with messages indicating “unpaid postage.”
We’ve escalated this with USPS and are actively working with them to identify the root cause.
We’ll share updates as soon as we have more information. In the meantime, please reach out to Mercari customer service if you're experiencing this issue.
Thank you for your patience.
Apr 30, 5:40 PM
Address Verification Issues Preventing Some Users from Completing Purchases and Generating Labels
Started: Apr 27, 9:06 PM
identified
The issue has been identified and a fix is being implemented.
Apr 27, 9:06 PM
Temporary shipping price discrepancy on some listings
Started: Apr 21, 7:46 PM
identified
We’re actively fixing a pricing error affecting some listings that previously had promo shipping rates. We’ll reach out directly to impacted users.
Apr 21, 7:46 PM
March 2026
Shipping Service Disruption: Eastern and Central U.S
Started: Mar 17, 4:40 PM
monitoring
Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to Blizzard Conditions We appreciate your patience when receiving, shipping, or rating your orders.
Please see latest status below:
USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm
FedEx: https://www.fedex.com/en-us/service-alerts.html
UPS: https://www.ups.com/us/en/service-alerts.page
Mar 17, 4:40 PM
February 2026
Delays in Customer Support Response Due to High Volume
Started: Feb 10, 4:54 PM
monitoring
We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.
We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
Feb 10, 4:54 PM