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24.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
30%
30
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We're currently experiencing an issue with USPS shipping labels and QR codes not generating properly. USPS is actively investigating. We appreciate your patience!
August 2026
Service Notice: A Known USPS Industry Issue May Affect Some Tracking Updates
There's a known, industry-wide trend affecting USPS shipments across all platforms — not specific to us or your account. Some counterfeit shipping labels are being created elsewhere in the USPS system, which can occasionally cause a tracking update to show an unfamiliar delivery address, even though your package will still arrive as expected.
What to do:
If you notice a tracking update showing an incorrect delivery address, please contact Customer Support.
If you believe you were charged a shipping adjustment fee in error, please contact us as well.
Thank you for your patience.
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Seller Dashboard and item view counts not updating
majorSource not attested
Last archived state: resolved
View archived record details
Listing
identified
Item view counts and other seller metrics are not updating. This affects the Seller Dashboard as well as the view counts shown for each item on My listings(web) and the Selling page (app). The numbers you see may be from a previous day.
This affects the display of these numbers only. Your listings, orders, and shipping are not affected, and click and like counts are still updating. No data has been lost. Views and other metrics continue to be recorded and will appear once updates resume.
...
USPS Label Issue
minorSource not attested
Last archived state: resolved
View archived record details
Shipping
monitoring
We are aware that some sellers experienced USPS rejecting Mercari prepaid shipping labels as "unpaid postage" earlier today (August 14). This is a USPS-side issue. USPS has applied a temporary fix, if your label wasrejected, please try dropping off your package again. It should now be accepted.
We are continuing to monitor the situation and will update this page as we learn more.
Delays in Customer Support Response Due to High Volume
minorSource not attested
Last archived state: resolved
View archived record details
Customer Service
identified
Delays in Customer Support Response Due to High Volume
Monitoring - We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.
We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
Delays in Customer Support Response Due to High Volume
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.
We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
July 2026
Delays with Order Delivery Statuses & Ratings
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue causing delays in updating delivered orders to "Delivered" status. This is temporarily affecting ratings and order completions. Official carrier tracking remains accurate, and our team is actively working on a fix.
Label creation is experiencing issues from some orders created 7/17
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We're currently experiencing delays with label creation and are actively investigating the cause. We apologize for any inconvenience and appreciate your patience as we work to resolve this issue.
UPS QR codes temporarily unavailable for some customers
Source not attested
Last archived state: resolved
View archived record details
investigating
Some sellers may be unable to access UPS QR codes. We're currently investigating the cause. If affected, please print your shipping label instead. We're working to restore QR code access.
June 2026
Some Direct Deposit Payouts are delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We're aware that some payouts requested from 6/24-6/26 are arriving later than usual. This is a processing delay. No action is needed; affected payouts will be sent automatically. We expect processing to resume shortly, Thanks for your patience.
We’re currently aware of a partial issue affecting Facebook login on the app. Some users may experience errors when trying to sign in using Facebook.
If you encounter this issue, please try logging in through the Mercari website instead while we work on a fix.
We apologize for the inconvenience and appreciate your patience.
