Some (0.2%) of iOS App customers can't access Help Center
View the provider incident record →Current answer
Mercari experienced a minor incident: Some (0.2%) of iOS App customers can't access Help Center. ServiceAlert observed recovery on Oct 20, 2026.
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Incident Lifecycle
Affected Components
Customer Service
Incident Timeline
Investigating
For the customers who can't access our Help Center please contact us via email support@mercari.com. We apologize for the inconvenience
Oct 19, 2026 at 9:57 PM UTC
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