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100%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
100%
31
0
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
61 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Order Balance Update Delays
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are seeing order balances updating normally across the exchange. Any previously delayed funds are actively being processed and will reflect in your account.
Our team will continue to monitor system performance closely to ensure full stability.
identified
We have identified the cause of this issue and are working on a fix.
We hope to see this resolved soon and will provide updates as soon as possible.
investigating
We are currently investigating an issue causing delayed balance updates for some customers.
We are working on this as a priority and will provide updates as soon as possible
June 2026
TRON and DOGE Sends are temporarily unavailable
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue causing the cryptocurrencies of TRON and DOGE to be unable to be sent.
Customers attempting to send these cryptocurrencies should receive an error.
Buying and selling these cryptocurrencies are not affected.
Our team is working on to fix this issue ASAP.
Updates to follow
Sends are delayed for USDT
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue affecting sends for USDT.
Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency.
Our team is working on this as a priority.
Delayed Deposits And Withdrawals in Nigeria
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are no longer seeing any delays with deposits and withdrawals, and services appear to be operating as expected. We will continue to monitor the situation closely to ensure stability.
identified
We have identified an issue currently causing delays with deposits and withdrawals for our Nigerian customers.
Unfortunately, this issue is on our payment providers' side; we are working with them to try to solve this as quickly as possible.
We appreciate your understanding in this matter.
Scheduled Database Maintenance
Source not attested
Last archived state: resolved
View archived record details
identified
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.
Schedule
Date: 18 June 2026
Time: 9:45 to 14:00 UTC
Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We...
Intermittent Issues with Toshi
Source not attested
Last archived state: resolved
View archived record details
identified
Toshi is currently experiencing technical difficulties. If you encounter a pop-up error in the chat, please visit our Help Centre to contact support: https://guide.luno.com/hc/en
Our team is actively working to resolve this issue, and we apologise for any inconvenience caused.
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Source not attested
Last archived state: resolved
View archived record details
identified
The 17th of June 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 18th of June 2026.
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://guide.luno.com/hc/articles/11035601393565
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Notis Cuti Umum...
Cryptocurrency sends intermittent error
Source not attested
Last archived state: resolved
View archived record details
monitoring
Update:
We have implemented a fix for this issue and we are currently monitoring the results.
Updates to follow
identified
Update:
We have identified an issue that may cause some of our customers to receive an error when attempting to send cryptocurrency.
Customers who are experiencing this issue can use a workaround by using web browser instead of the app.
Our team is working on this as a priority
investigating
We are investigating an issue that may cause some of our customers to receive an error when attempting to send cryptocurrency.
Our team is currently investigating the cause of this issue as a priority.
Updates to follow.
Crypto Send Delay for certain coins
Source not attested
Last archived state: resolved
View archived record details
monitoring
Update:
We are no longer seeing delays but we are currently monitoring to make sure sends and prediction markets are working as intended.
identified
Update:
Customer market predictions may be delayed.
Customer will experience send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT), and customer market predictions may be delayed in execution.
Updates to follow
identified
We are currently experiencing send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT).
Crypto sends are processing but may take longer than usual. Funds remain safe, and our team is actively working to resolve the issue.
Our team is working on this as a priority
Exchange Not Posting Orders
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue causing internal errors on the exchange, which is currently affecting transactions processing. Our team is actively working on a fix to restore full functionality.
We sincerely apologise for the inconvenience and will provide another update as soon as possible.
