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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified an issue where Kenyan Customers will not be able to initiate any KES withdrawals due to an issue with our third party. Customers are advised to rather withdraw crypto as the alternative.
We are working to resolve the issue as a priority and we apologise for inconvenience caused.
Luno Exchange & Instant buy & sell Maintenance Period
Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades. This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers.
During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted.
Impact on Trading on the Exchange
During the maintenance window, the exchange will be placed in Maintenance mode. This means:
All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API.
Existing open orders will remain in the order book - they will not be cancelled.
No new trades will be executed during this period.
Impact on Instant Buy and Sell
During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means:
Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window.
Instant buy and sell of crypto-crypto pairs remain unaffected.
Luno Pay may experience degraded performance or delays.
What Still Works
Although some functions may experience degraded performance during the migration:
You can still access your account, view balances, and review transaction history.
Deposits and withdrawals (fiat and crypto) remain available.
Staking and unstaking continue to work.
Wallet balance and transaction updates may be slightly delayed.
Maintenance Schedule
Start Date/Time: Oct 1, 2026 04:00 AM UTC
End Date/Time: Oct 1, 2026 05:00 AM UTC
Estimated Duration: 1 hour
What You Need to Do
Plan your transactional activities accordingly, taking into account the maintenance window and its timings.
Consider completing any critical transactions before or after the maintenance period.
Monitor our status page for real-time updates on the maintenance progress.
We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
If you have any questions or concerns, please don't hesitate to contact our customer support team.
Thank you for your continued trust and support.
We have identified an issue that is affecting South African customers who attempt to buy cryptocurrency with the Instant Buy feature and receive an error.
Customers can still use instant deposit and EFT options to buy cryptocurrency.
We are working on this as a priority
Update: Fiat withdrawals restored for Kenyan customers
Cryptocurrency withdrawals to external wallets remain available. Fiat withdrawals are now available for Kenyan customers. Fiat deposits remain unavailable for Kenyan customers at this time.
Our team is working to resolve the remaining issue as quickly as possible. We'll update this page as soon as full service is restored.
We apologise for the inconvenience.
identified
We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya.
This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible.
Thank you for your patience and understanding as we work to resolve this.
identified
Unfortunately the resolution detailed by the 3rd party has not been successful.
We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates
Again, we sincerely apologise for the inconvenience and appreciate your continued patience.
Sends are still available.
identified
Once again, we sincerely apologise for the delay in resolving this incident.
Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency.
We are hopeful that they will have a resolution by the end of the week.
identified
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We sincerely apologise for the disruption and appreciate you patience in this matter.
identified
We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible.
We appreciate you patience and understanding in this matter
identified
We have identified an issue causing withdrawal processing in Kenya to be unsuccessful.
Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail.
Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible.
We appreciate your understanding in this matter.
Legacy Incident Archive
61 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Order Balance Update Delays
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are seeing order balances updating normally across the exchange. Any previously delayed funds are actively being processed and will reflect in your account.
Our team will continue to monitor system performance closely to ensure full stability.
identified
We have identified the cause of this issue and are working on a fix.
We hope to see this resolved soon and will provide updates as soon as possible.
investigating
We are currently investigating an issue causing delayed balance updates for some customers.
We are working on this as a priority and will provide updates as soon as possible
June 2026
TRON and DOGE Sends are temporarily unavailable
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue causing the cryptocurrencies of TRON and DOGE to be unable to be sent.
Customers attempting to send these cryptocurrencies should receive an error.
Buying and selling these cryptocurrencies are not affected.
Our team is working on to fix this issue ASAP.
Updates to follow
Sends are delayed for USDT
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue affecting sends for USDT.
Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency.
Our team is working on this as a priority.
Delayed Deposits And Withdrawals in Nigeria
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are no longer seeing any delays with deposits and withdrawals, and services appear to be operating as expected. We will continue to monitor the situation closely to ensure stability.
identified
We have identified an issue currently causing delays with deposits and withdrawals for our Nigerian customers.
Unfortunately, this issue is on our payment providers' side; we are working with them to try to solve this as quickly as possible.
We appreciate your understanding in this matter.
Scheduled Database Maintenance
Source not attested
Last archived state: resolved
View archived record details
identified
We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.
Schedule
Date: 18 June 2026
Time: 9:45 to 14:00 UTC
Impact on Service
During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We...
Intermittent Issues with Toshi
Source not attested
Last archived state: resolved
View archived record details
identified
Toshi is currently experiencing technical difficulties. If you encounter a pop-up error in the chat, please visit our Help Centre to contact support: https://guide.luno.com/hc/en
Our team is actively working to resolve this issue, and we apologise for any inconvenience caused.
Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia
Source not attested
Last archived state: resolved
View archived record details
identified
The 17th of June 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 18th of June 2026.
Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.
Please view our full withdrawal schedule via the link below:
https://guide.luno.com/hc/articles/11035601393565
__
Notis Cuti Umum...
Cryptocurrency sends intermittent error
Source not attested
Last archived state: resolved
View archived record details
monitoring
Update:
We have implemented a fix for this issue and we are currently monitoring the results.
Updates to follow
identified
Update:
We have identified an issue that may cause some of our customers to receive an error when attempting to send cryptocurrency.
Customers who are experiencing this issue can use a workaround by using web browser instead of the app.
Our team is working on this as a priority
investigating
We are investigating an issue that may cause some of our customers to receive an error when attempting to send cryptocurrency.
Our team is currently investigating the cause of this issue as a priority.
Updates to follow.
Crypto Send Delay for certain coins
Source not attested
Last archived state: resolved
View archived record details
monitoring
Update:
We are no longer seeing delays but we are currently monitoring to make sure sends and prediction markets are working as intended.
identified
Update:
Customer market predictions may be delayed.
Customer will experience send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT), and customer market predictions may be delayed in execution.
Updates to follow
identified
We are currently experiencing send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT).
Crypto sends are processing but may take longer than usual. Funds remain safe, and our team is actively working to resolve the issue.
Our team is working on this as a priority
Exchange Not Posting Orders
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue causing internal errors on the exchange, which is currently affecting transactions processing. Our team is actively working on a fix to restore full functionality.
We sincerely apologise for the inconvenience and will provide another update as soon as possible.
