Daily provider-status observations and published incident history for Kaseya Inc.
Active provider notice
Kaseya Inc has an active provider notice. See provider updates for affected services and details. Verified .
Official provider source.
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0%of 73 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where RocketCyber users, who attempt to switch Organizations are encountering the following error, preventing users from being able to switch Organizations:
Access Blocked
[Organization name] does not have SSO enabled for this KaseyaOne Tenant
To access this account, login directly at https://app.rocketcyber.com(US) or https://eu.rocketcyber.com(EU)
RocketCyber's monitoring capabilities are unaffected and will continue to gather and send data to the RocketCyber platform.
The Kaseya R&D Team is currently investigating and we will provide an update as soon as we have more information.
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of a problem where Server4715 is undergoing unscheduled maintenance.
The Kaseya Engineering Team has identified the problem and are replacing faulted hardware. During this time offsite synchronization and virtual machine performance will be impacted.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal
A fix has been implemented and we are monitoring the results.
identified
The system is recovering after the R&D team took steps to resolve the issue.
Some customer may still experience issues accessing the SaaS Protection Status Page while the system is recovering.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Datto SaaS Protection Partners were receiving a 500 error when attempting to access the SaaS Protection Status Page within the Datto Partner Portal.
The Kaseya Engineering Team has been involved and they are investigating the issue.
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto BCDR users associated with Server5465 may experience disruptions affecting offsite synchronization and offsite restore operations.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Networking - Datto Secure Edge - Users Can Experience Throttling Despite Remaining Below The Pooled Data Cap
We have identified the root cause of the issue regarding Datto Networking users experiencing throttling despite the network's pooled data cap remaining below the configured threshold.
We are currently monitoring for any new individual cases, however the issue is currently resolved.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
investigating
We are aware of a problem where Datto Networking users are experiencing throttling despite the network's pooled data cap remaining below the configured threshold.
The Kaseya Engineering Team is currently investigating this issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing a service disruption on remotecarece3, where administrators may be unable to login to Ui. Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Cloud Operations Team
Datto Endpoint Backup for PC - Cloud Siris 299242 - Degraded Cloud Operations
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Endpoint Backup for PC users paired to Cloud Device 299242 can experience degraded backup and recovery performance.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Endpoint Backup - UK Region - Intermittent Connectivity Degradation
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where a subset of Datto Endpoint Backup and Datto Endpoint Backup for PCs nodes in the UK region are currently experiencing intermittent connectivity issues, which may impact backup and recovery operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
[KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services
The Engineering team confirmed that we no longer see issues related to either KaseyaOne or Kaseya Store functionality; both services are healthy now.
We continue to monitor the situation to ensure we promptly detect and advise of any regressions, should they occur, while the Salesforce Service Status is not marked as fully resolved.
identified
We continue to monitor the status of the Salesforce service disruption and its effects on our services.
The Kaseya Store appears to have recovered, however, some KaseyaOne functionalities are still impacted by the issue.
identified
We are currently experiencing a partial service disruption affecting some KaseyaOne and Kaseya Store functionality.
Customers may experience issues when viewing or managing Subscriptions and when accessing the Professional Services page, and when viewing or attemtping to use Kaseya Store data and functionalities.
This disruption is related to an ongoing global Salesforce service disruption. Our Engineering team is actively monitoring the situation and its impact on KaseyaOne and Kaseya Store services.
We will provide further updates as more information becomes available.
Thank you for your patience and understanding.
We are aware of a problem where Datto BCDR users paired to Server3188 in the Canada region are experiencing degraded offsite capabilities.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
The Datto Networking R&D team has implemented a fix that is believed to have resolved the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
investigating
We are aware of a problem where DSE subscribers are being rejected from SafeCheck on May 23, 2026. This seems to be a trending outage with multiple partners due to an API issue.
The Kaseya R&D Team are currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Endpoint Backup v2 - Last Backup Timestamp Is Not Updating Correctly, Which May Result in False-Positive Backup Threshold Alerts within UniView
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where where the last backup timestamp for Endpoint Backup v2 assets can fail to update correctly, which may result in false-positive backup threshold alerts within UniView.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Issues with payment provider – KaseyaOne & Kaseya Store
majorSource not attested
Last archived state: resolved
View archived record details
identified
Vendor updated that they are currently experiencing American Express transaction failures due to maintenance activity within the American Express network, which extended beyond its planned duration.
Vendor is actively working with the American Express team to minimize the impact and prevent additional processing failures while the maintenance is underway.
Where possible, we recommend using alternative card brands for new transactions. Merchants may also retry failed American Express trans...
investigating
Our payment provider has flagged an ongoing issue that could potentially affect transaction processing. We are closely monitoring this and will post an update as soon as the situation is resolved or if any impact is detected.
Thank you for your patience.
[Datto Workplace & Datto File Protection] Users are unable to login
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The R&D team has successfully mitigated the issue and the previously affected pages are accessible again.
We continue to monitor the health of the service while reviewing avenues to minimize the risk of the issue reoccurring.
investigating
Our R&D team is currently investigating the issue with the Datto Workplace and Datto File Protection portals in the US region being inaccessible at present.
The top level URLs being currently inaccessible, customers in other regions can only access the login page through the subdomains.
Please subscribe to this post to receive updates as our efforts to resolve this issue progresses.
We apologise for the inconvenience caused!
Datto Workplace / Datto File Protection - US Cells - U.S. Based Agents Are Experiencing Connectivity failures, and Portal Access is Intermittently Unavailable
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where U.S. based Datto Workplace and Datto File Protection agents can experience intermittent connectivity failures and degraded access to the Portal.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Please note:
File access and file downloads can be obtained through the File Explorer option.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation for SharePoint/Teams services on pod 'des1-saas-p0'
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Backup success rate metrics for SharePoint/Teams services on pod 'des1-saas-p0' have returned to normal. Our R&D team is continuing to monitor.
monitoring
Our R&D team has implemented changes to address the SharePoint/Teams backup performance degradation affecting some customers on pod 'des1-saas-p0' and they are monitoring the results.
identified
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance.
The Kaseya R&D Team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where BCDR users paired to Server3921 in the US-East region are experiencing degraded performance in offsite operations.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Workplace - AU5 - Some files are unable to be accessed through local agents and the Workplace Online
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The R&D Team is currently investigating the issue where users receive an error through the local agent or in Workplace Online when attempting to access certain files on the AU5 cell.
Datto SaaS Protection - Service disruption for customers hosted on pod 'usw3-saas-p0'
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Backup success rates on pod 'usw3-saas-p0' remain stable at normal levels. Our R&D team is continuing to monitor.
monitoring
Our R&D team has resolved the issue and Backup and Recovery services are functioning normally again for customers on pod 'usw3-saas-p0'. We are continuing to monitor.
identified
Our R&D team has identified another issue affecting Backup and Recovery services for customers hosted on pod 'usw3-saas-p0' and are actively working to address it.
monitoring
Our R&D team has implemented a fix to resolve the Backup and Recovery issues affecting customers on pod 'usw3-saas-p0' and are actively monitoring for any other issues.
investigating
We are aware of a problem where customers hosted on pod 'usw3-saas-p0' are experiencing a disruption to Backup and Recovery services for Datto SaaS Protection.
The Kaseya R&D Team is actively Investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
SaaS Alerts Microsoft Manage Service Interruption
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified. One of the endpoints from Microsoft is responding properly sometimes and others is throwing an error. We have implemented retry functionality for that endpoint and are clearing all errors. We will continue to work on this until all impacted Microsoft connections are stable.
investigating
We are continuing to investigate this issue.
investigating
Kaseya R&D team is continuing to investigate the issue and working towards a resolution.
investigating
Kaseya R&D team is continuing to investigate the issue and working towards a resolution.
investigating
We are aware of the ongoing service interruption issue in SaaS Alerts Microsoft Manage Integration. Our team is investigating the issue and working towards a resolution.
