We are continuing to monitor for any further issues.
monitoring
We are pleased to inform you that the recent service incident experienced by our BCDR AND DRMM partners where users experienced difficulties logging into the Datto Partner Portal has now been successfully resolved. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time.
Our team has been diligently working to identify the root cause of the problem. Our goal is to not only address the immediate...
investigating
We are aware of an issue where customers are encountering 500 errors while accessing Backup & RMM products within the Datto Partner Portal (DPP).
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Intuit has reported that API functionality has returned, and calls should be completing as expected. Our internal teams have confirmed that syncs are running now running as expected.
We advise Partners to compare data between ConnectBooster, and QuickBooks Online to ensure the data is up to date, and if not, to set their sync date back to 9/1/2026 - 1pm which was prior to the outage being reported by Intuit and allow for an accounting package sync to take place.
Thank you,
monitoring
Intuit has updated their status page stating that this is a Major Outage within the Intuit system. They are still investigating the issue. This is currently affecting API calls resulting in sync failures causing delays in data syncing to and from QBO and ConnectBooster.
Our team is continuing to monitor the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/
At this time, a valid workaround is not available, and we recommend that you subsc...
monitoring
A recent degradation with Intuit's QuickBooks Online has been reported by Intuit. This is currently affecting API calls which may result in sync failures causing delays in data syncing to and from QBO and ConnectBooster. Our team is currently monitoring the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/
At this time, a valid workaround is not available, and we recommend that you subscribe to Intuit's Status Page for immediate updates. O...
Datto SaaS Protection - SaaS Protection Status Page Is Not Loading Details
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where the Datto SaaS Protection Status Page is not loading details for some of our users.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
DattoRMM - Vidal - Users are unable to access the platform.
The Kaseya Engineering Team has issued a fix. Service has been restored, and we are monitoring the environment to ensure continued stability.
investigating
We are aware of a problem where users are unable to access the Vidal platform
The Kaseya Engineering Team is actively investigating and we will provide updates as more information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
August 2026
Datto Workplace - US Region - Intermittent Service Connectivity Issues
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Workplace users in the U.S. region hosted on Cells 1, 6, and 15 may experience intermittent service connectivity disruptions, resulting in degraded access to Workplace services.
The Kaseya Engineering Team is investigating this issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-...
We are experiencing service disruption on EU - VSA114 Server, which may impact administrators ability to manage endpoints.
We are aware of the issue, and our team is actively working to resolve the same.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Datto RMM / Datto EDR / Datto AV – Integration – Datto RMM Reporting Datto EDR and Datto AV Products as Not Detected
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue affecting status reporting between Datto EDR, Datto AV, and Datto RMM. As a result, some devices may incorrectly generate alerts in Datto RMM indicating that Datto EDR requires attention or that Datto AV is not installed.
Our investigation has confirmed that Datto EDR and Datto AV remain installed and functioning properly on affected endpoints. Endpoint protection services continue to operate as expected. The issue is limited to the status information being report...
investigating
We are investigating an issue affecting status reporting between Datto RMM, Datto EDR, and Datto AV. Some devices may generate alerts in Datto RMM reporting that Datto EDR or Datto AV is not detected.
Datto EDR and Datto AV remain installed and are operating normally on affected endpoints. This issue is limited to how their status is communicated to and displayed within Datto RMM and does not indicate a loss of endpoint protection.
Our Engineering teams are investigating this issue with hig...
Datto SaaS Protection - Backup performance degradation for Exchange services on pod 'use1-saas-p7'
Backup success rate metrics for Exchange services on pod 'use1-saas-p7' have returned to normal levels and remain stable.
Our R&D team is continuing to monitor for any other issues.
monitoring
Backup success rates for Exchange services on pod 'use1-saas-p7' continue to improve following the changes that have been implemented. Our R&D team continues to closely monitor system performance and backup outcomes to ensure the positive trend is maintained.
monitoring
Backup success rates for Exchange services on pod 'use1-saas-p7' continue to improve. Additional changes have been applied to further address the Exchange backup performance issue and our R&D team is closely monitoring the results.
identified
Our R&D team has deployed additional changes to further address the issue and Exchange backup performance on pod 'use1-saas-p7' is improving.
identified
Our R&D team has identified an issue causing the degraded backup performance for Exchange services on pod 'use1-saas-p7'. Configuration changes have been implemented to help mitigate the issue and additional changes are being prepared for deployment to further address Exchange backup performance.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where some customers hosted on pod 'use1-saas-p7' are currently experiencing degraded backup performance for Exchange services.
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Microsoft's Program Compatibility Assistant (PCA) uses sdbinst.exe to manage application compatibility databases as part of routine Windows maintenance. The August Windows update introduced known gaming compatibility issues, and Microsoft's remediation of those issues triggered sdbinst.exe activity across affected endpoints simultaneously — matching the spike pattern we observed.
The affected rule has been updated as of 9:15 AM EST and pushed to all tenants. Alert volumes should return to ...
investigating
We're seeing a spike in alerts for this rule caused by a recent change in Microsoft's default behavior. This is not indicative of active threats. A rule update is expected today.
In the meantime, you can temporarily disable the rule under Policies → Detections → "Possible Shim Database Persistence via sdbinst.exe" to reduce noise until the fix is deployed.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en...
Datto Endpoint Backup for PC - Germany - Degraded Service Performance Affecting Select Infrastructure Nodes
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Endpoint Backup for PC users in the Germany region, paired to 'des1-dtc-server-30', 'des1-dtc-server-32' and 'des1-dtc-server-33' will experience degraded offsite performance, which may affect backup and recovery operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-...
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Autotask PSA - UK02 - Workflow Rule Delay and Latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of an issue affecting Autotask users hosted in the UK02 zone, resulting in increased latency and delays in workflow rule processing.
The Kaseya R&D Team is actively investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-1701'
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our R&D team has identified the issue and have implemented a fix. The team is monitoring for any other issues.
investigating
We are aware of a problem where customers hosted on node 'des1-bfyii-1701' are currently unable to access their accounts.
The Kaseya R&D Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
June 2026
Datto RMM - Intermittent Job Creation Failures on the Syrah (APAC) and Vidal (US East) platforms
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been implemented on both the Syrah and Vidal platforms.
identified
The Kaseya R&D Team identified the cause of the issue where Jobs intermittently fail to be created in the Web UI.
The fix for the problem is currently being tested, and it is planned to be deployed in the coming days.
Datto RMM - Syrah, Vidal - 15.0.1 Cagservice.exe being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
The Kaseya R&D team confirmed with Microsoft counterparts that the issue was caused by misclassification of the 15.0 Datto RMM version's cagservice.exe in a recent security intelligence update for Microsoft Defender Antivirus and other Microsoft antimalware.
This issue was fixed in the security intelligence update version 1.453.344.0, and the issue should no longer occur as long as the device is on this definition version or la...
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where Datto RMM's 15.0.1 Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.
The Kaseya R&D Team are investigating this issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
INKY - Internally sent emails are not getting delivered and emails to external recipients are getting delayed
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service has caught up with processing through items queued in INKY, and the R&D team is reviewing individual examples of residual issues .
Please work with our support team and provide them with message IDs for review if the issue appears to still persist.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The INKY R&D Team is investigating the issue where emails to internal recipients filtered through INKY are not showing up in INKY and not getting delivered to recipients.
Emails to external recipients, while also not appearing in INKY, successfully get delivered but with a noticeable delay.
Please subscribe to this incident to receive update notifications as they become available.
Datto Workplace - Service Issue Affecting EU Cell 4, Cell 7, and Cell 16 (404 Error)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Customers may still experience a delay in email processing while the service is catching up with the queue that formed during the incidents.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue where partners are unable to access the Workplace portal.
Partners in EU Cell 4, EU Cell 7, and EU Cell 16 are experiencing service disruptions and may receive a 404 Error when attempting to access the portal.
Our engineering team is actively investigating the issue and working to restore service as quickly as possible.
Datto EDR - Issues Accessing Certain Applications Following Recent EDR Update
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’re pleased to inform you that our Engineering team has released a Hotfix for the Datto AMSI module remaining on devices:
UI 15272
Agent #3.17.1.5552
Fixes:
This release addresses an issue where the Datto AMSI provider remained actively registered on a device after having the AMSI module disabled.
The AMSI module remains disabled globally and will be reintroduced through a controlled rollout.
This change does not disable overall EDR protection. It is a temporary mitigation specif...
identified
If you are still experiencing issues after rebooting, please contact Kaseya Support to receive a script that can be run on affected endpoints to resolve the issue. A hotfix agent update is in progress and will be released shortly. We will update this page once it is available.
investigating
We are aware that some customers are continuing to experience difficulty accessing certain applications, including Microsoft Teams, following a recent Datto EDR update. We are actively investigating and treating this as a priority.
What we currently know:
A recent Datto EDR update enabled additional behavioral monitoring on affected endpoints. We have identified this change as a contributing factor to the issue and are working on a resolution.
What you can do right now:
A reboot of the af...
Endpoint Backup v2 - Backup Failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We’re pleased to share that our team will begin rolling out the fix to non-U.S. regions on June 23, 2026 at 06:00 PM UTC, followed by deployment to U.S. regions on June 24, 2026 at 08:00 AM UTC.
We appreciate your patience as we work to ensure a smooth and reliable update experience for all customers.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where a subset of Endpoint Backup v2 assets can experience backup failures due to EOF and AOF errors.
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
We are continuing to work on a fix for this issue.
identified
We are continuing the rollout of the fixed agent version to production.
identified
The hotfixed agent version is being rolled out to production following successful testing and validation that the changes implemented by the R&D team resolves the issue.
We are deploying the upgrade in batches to mitigate any risks to the health of the infrastructure.
identified
The R&D team identified the issue, and developed a fix.
The change is currently being tested before proceeding with the rollout to production.
investigating
We are investigating an issue causing Endpoint Backup v2 assets to appear offline in UniView. While this issue is ongoing, scheduled backups are not running, recovery points may show as unavailable, and backup, restore, and BMR operations are failing. All regions are affected.
There is no workaround available at this time. The Kaseya R&D team is engaged and actively investigating, and we will provide updates as more information becomes available.
Subscribe to the Kaseya Status Page for up-t...
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where BCDR users paired to Server5673 can experience degraded offsite capabilities.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
