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91.7%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
89.7%
29
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Dear customers,
We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing and we will share updates via our status page.
Dear customers,
Our investigation has identified the cause of the issue. To implement the fix, we need to restart the affected server WEB 1-7. This will result in a planned outage of approximately 30 minutes commencing at 11:00 AM on 17/09/2026.
We expect this action to resolve the issue and restore service stability. Following the server restart, we will continue to monitor the service closely.
If the restart does not fully resolve the issue, we will continue our investigation and provide further updates via this status page.
We apologise for the disruption and thank you for your patience while we work to restore normal service.
investigating
Dear customers,
We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing and we will share updates via our status page.
iSAMS down for server pair 903484-WEB17-1 / 903482-DB17-1
Dear Customers,
We are aware of an issue with server pair 903484-WEB17-1 / 903482-DB17-1. Our team are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing, we will share updates via our Service Status page.
Legacy Incident Archive
17 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
"The Authentication Server is temporarily unavailable." Error - 23/08/2026
Source not attested
Last archived state: resolved
View archived record details
investigating
Dear Customers,
We are aware of an "The Authentication Server is temporarily unavailable. Please try again in a few minutes." error that is impacting service availability for some users. Our team are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing, we will share updates via our Service Status page.
iSAMS Down - Unable to load iSAMS - 20/08/2026
majorSource not attested
Last archived state: resolved
View archived record details
Southeast Asia Data Centre
investigating
Dear Customers,
We are aware of an iSAMS Down error that is impacting service availability for some users. Our team are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing, we will share updates via our Service Status page.
Pupil and Parent Cloud Portals - Degraded Performance - 13/08/2026
majorSource not attested
Last archived state: resolved
View archived record details
identified
Dear Customers,
The issue with the portals has been identified and a fix is currently being implemented by our Portals team as a priority.
We will continue to provide updates via the Service Status page.
investigating
Dear Customers,
We are aware of an issue affecting the performance of the Pupil and Parent Cloud Portals. Our team are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing, we will share updates through our Service Status page.
July 2026
Ed:Gen - Admissions Portal Down - 14/07/2026
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Dear Customers,
This issue is now resolved. We apologise for any inconvenience caused by this issue.
investigating
Dear customers,
We are aware of an issue affecting Admissions Portal for all Ed:Gen schools. Our DevOps team are actively working on a solution to bring these services back on line as a matter of urgency.
We are sorry for the issues you may be experiencing, we will continue to share updates through our service status page.
June 2026
iSAMS Outage 30/06/2026
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Dear Customers,
We are aware of an issue impacting one of our servers, are team are actively investigating and updates will be provided as soon as possible.
Please accept our apologies.
iSAMS Outage 30/06/2026
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Dear Customers,
We are aware of an issue impacting one of our servers, are team are actively investigating and updates will be provided as soon as possible. Please accept our apologies.
23/06/26 - Performance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Dear customers,
The server is now stable and investigations are continuing in to the root cause.
Kind regards
investigating
Dear Customers,
We are aware of an issue affecting one of our servers, our investigation team are reviewing and will provide further updates shortly.
Please accept our apologies for any disruption to services.
11/06/2026 iSAMS Performance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Dear Customers,
Our teams have resolved the issue but are continuing to monitor to ensure this has been fully resolved.
investigating
Dear Customers,
We are aware of an issue impacting one of our servers, are team are actively investigating and updates will be provided as soon as possible.
Please accept our apologies.
08/06/2026 - iSAMS Hosting
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Dear Customers,
We are aware of an issue affecting one of our servers, our teams are currently investigating.
We will provide further updates as soon as available.
May 2026
25/05/2026 - iSAMS.COM Intermitent Issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Dear customers,
We are aware of an issue affecting some users with the https://www.isams.com/ page. Our teams are investigating.
Please accept our apologies for any inconvenience.
