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iSAMS Ltd Outage History

Uptime record, past incidents, and downtime history for iSAMS Ltd.

Checking current status...
83.5% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 93.3% 15 1
July 2026 93.5% 31 2
June 2026 70% 30 9
May 2026 80% 15 3

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Pupil and Parent Cloud Portals - Degraded Performance - 13/08/2026
major

Started: Aug 13, 7:58 AM

identified
Dear Customers, The issue with the portals has been identified and a fix is currently being implemented by our Portals team as a priority. We will continue to provide updates via the Service Status page.
Aug 13, 8:23 AM
investigating
Dear Customers, We are aware of an issue affecting the performance of the Pupil and Parent Cloud Portals. Our team are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page.
Aug 13, 7:58 AM
July 2026
Ed:Gen - Admissions Portal Down - 14/07/2026
minor

Started: Jul 14, 7:00 AM

investigating
Dear Customers, This issue is now resolved. We apologise for any inconvenience caused by this issue.
Jul 14, 7:18 AM
investigating
Dear customers, We are aware of an issue affecting Admissions Portal for all Ed:Gen schools. Our DevOps team are actively working on a solution to bring these services back on line as a matter of urgency. We are sorry for the issues you may be experiencing, we will continue to share updates through our service status page.
Jul 14, 7:00 AM
June 2026
iSAMS Outage 30/06/2026
major

Started: Jun 30, 12:48 PM

investigating
Dear Customers, We are aware of an issue impacting one of our servers, are team are actively investigating and updates will be provided as soon as possible. Please accept our apologies.
Jun 30, 12:48 PM
iSAMS Outage 30/06/2026
major

Started: Jun 30, 7:57 AM

investigating
Dear Customers, We are aware of an issue impacting one of our servers, are team are actively investigating and updates will be provided as soon as possible. Please accept our apologies.
Jun 30, 7:57 AM
23/06/26 - Performance
major

Started: Jun 23, 12:30 PM

monitoring
Dear customers, The server is now stable and investigations are continuing in to the root cause. Kind regards
Jun 23, 1:21 PM
investigating
Dear Customers, We are aware of an issue affecting one of our servers, our investigation team are reviewing and will provide further updates shortly. Please accept our apologies for any disruption to services.
Jun 23, 12:30 PM
11/06/2026 iSAMS Performance
major

Started: Jun 11, 7:54 AM

monitoring
Dear Customers, Our teams have resolved the issue but are continuing to monitor to ensure this has been fully resolved.
Jun 11, 9:20 AM
investigating
Dear Customers, We are aware of an issue impacting one of our servers, are team are actively investigating and updates will be provided as soon as possible. Please accept our apologies.
Jun 11, 7:54 AM
08/06/2026 - iSAMS Hosting
major

Started: Jun 8, 11:43 AM

investigating
Dear Customers, We are aware of an issue affecting one of our servers, our teams are currently investigating. We will provide further updates as soon as available.
Jun 8, 11:43 AM
May 2026
25/05/2026 - iSAMS.COM Intermitent Issues
major

Started: May 25, 8:46 PM

investigating
Dear customers, We are aware of an issue affecting some users with the https://www.isams.com/ page. Our teams are investigating. Please accept our apologies for any inconvenience.
May 25, 8:46 PM
iSAMS Hosting Performance - 21/05/2026
minor

Started: May 21, 6:02 PM

investigating
Dear Customers, This issue remains under investigation, please accept our apologies for any disruption to services.
May 21, 7:00 PM
investigating
Dear Customers, We are aware of an issue affecting a small number of our customers, Our resolution team are currently working on a solution. Please accept our apologies for any disruption to services.
May 21, 6:02 PM
iSAMS Hosting Performance - 21/05/2026
minor

Started: May 21, 10:50 AM

investigating
Dear Customers, We are aware of an issue affecting some of our customers. This is being investigated as a priority and we will provide further updates shortly. Kind regards
May 21, 10:50 AM
iSAMS Idenity Portal
major

Started: May 10, 9:07 AM

investigating
Dear customers, We have resolved the issues affecting our Identity Portal, and our Support Guidance area is now available again. We are, however, continuing to experience an issue with our Zendesk support system. As a result, we are currently unable to accept phone calls, live chats, or review support tickets. This is being treated as a critical priority, and we will provide further updates as soon as more information is available. Please accept our sincere apologies for any inconvenience cau...
May 10, 1:35 PM
investigating
Dear Customers, We are aware of an issue affecting our Identity Portal and are treating this as an urgent priority. Should you be unable to access the portal and require a support please email helpdesk@isams.com - Note this issue is also impacting our iSAMS support team who are unable to access our support system therefore any queries will be addressed when access is restored. Please accept our apologies for any inconvenience.
May 10, 9:07 AM
April 2026
30/04/2026 - iSAMS Performance
minor

Started: Apr 30, 7:09 AM

investigating
Dear Customers, We are aware of an issue affecting a small number of our customers, Our resolution team are currently working on a solution. Please accept our apologies for any disruption to services.
Apr 30, 7:09 AM
29/04/2026 - iSAMS Performance
minor

Started: Apr 29, 7:53 AM

investigating
Dear customers, We are aware of issues affecting some of our customers, this is being treated as a priority issue and our resolution teams are actively working on this now. We will provide further updates as soon as possible, please accept our apologies for any disruption caused.
Apr 29, 7:53 AM
20/04/2026 iSAMS Performance Issues
major

Started: Apr 20, 7:25 AM

investigating
Dear Customers, We are aware of some customers experiencing performance issues. Our teams are actively investigating this as a matter of urgency and updates will be provided as soon as possible. Please accept our apologies for any disruption.
Apr 20, 7:25 AM
17/04/2026 - iSAMS Performance Issues
major

Started: Apr 17, 8:38 AM

monitoring
Dear customer, Services are now coming back on line following a service restart. We will continue investigations to identify the root cause. Please accept our apologies for any disruption during this period.
Apr 17, 9:13 AM
investigating
Dear Customers, We are aware of an issue affecting one of our hosting servers. Our team are actively working on a solution and we expect to have this resolved shortly. Please accept our apologies for any disruption caused.
Apr 17, 8:38 AM
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