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95.1%of 82 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
96.8%
31
1
September 2026
89.7%
29
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Dear Customer,
Regarding the issues currently being experienced when attempting to access Outlook and Microsoft 365 services.
This is a known widespread issue affecting Microsoft's infrastructure, with users potentially experiencing difficulties accessing Outlook (both desktop and web versions), connecting to their mailboxes, and sending or receiving emails. Other Microsoft 365 services that rely on Exchange Online may also be affected.
Microsoft has acknowledged the incident and is actively investigating, with work underway to restore normal service. Initial improvements have been reported, and Microsoft continues to monitor stability and implement further changes.
We will continue to monitor the situation and provide further updates as Microsoft shares additional information.
You can also follow Microsoft's latest updates via their Microsoft 365 Service Status page - https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect.
We apologise for any inconvenience caused and appreciate your patience.
monitoring
Dear Customers,
We are aware of the ongoing Microsoft issue and currently we recommend that customers either use our chat/phone/ticket form to contact us, rather than emails as communications may be interrupted.
We will continue to share any updates regarding this on the status page.
Dear Customers,
Regarding todays issue that has impacted the API Keys and consequently the services that rely on it. We are pleased to share that a mitigation has been deployed to restore service and a permanent fix will follow in the next update due 5.11.2026
Please note: Engineering anticipate that the update will complete overnight and no action is required by you. When an update is available it will be displayed in the "Notices" area in the iSAMS Control Panel. An update may take a couple of days to reach all customers.
Once again we apologise for the inconvenience caused.
investigating
Dear Customers,
We have identified an issue that has impacted the API Keys, and consequently the services that rely on it. Our Engineering Team have been engaged and are working towards a resolution to restore service as soon as possible.
We are sorry for the inconvenience this has caused and will continue to share any updates via the status page.
Dear Customers,
Regarding the ongoing issue that has impacted the legacy API, and consequently the services that rely on it, including the iTeacher mobile application. Since identifying the cause our Engineering team continues to work towards a resolution and is progressing an emergency release to restore service as soon as possible.
We are sorry for the inconvenience this has caused and will continue to share any updates via the status page.
identified
Dear Customers,
We have identified the cause of the issue and our teams are actively working on a fix.
We apologise for any inconvenience caused and will continue to keep you updated via the status page.
investigating
Dear customers,
We are aware of an issue affecting the service availability for the iTeacher app. Our teams are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing and we will share updates via our status page.
Dear customers,
We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing and we will share updates via our status page.
Dear customers,
Our investigation has identified the cause of the issue. To implement the fix, we need to restart the affected server WEB 1-7. This will result in a planned outage of approximately 30 minutes commencing at 11:00 AM on 17/09/2026.
We expect this action to resolve the issue and restore service stability. Following the server restart, we will continue to monitor the service closely.
If the restart does not fully resolve the issue, we will continue our investigation and provide further updates via this status page.
We apologise for the disruption and thank you for your patience while we work to restore normal service.
investigating
Dear customers,
We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing and we will share updates via our status page.
iSAMS down for server pair 903484-WEB17-1 / 903482-DB17-1
Dear Customers,
We are aware of an issue with server pair 903484-WEB17-1 / 903482-DB17-1. Our team are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing, we will share updates via our Service Status page.
Legacy Incident Archive
17 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
"The Authentication Server is temporarily unavailable." Error - 23/08/2026
Source not attested
Last archived state: resolved
View archived record details
investigating
Dear Customers,
We are aware of an "The Authentication Server is temporarily unavailable. Please try again in a few minutes." error that is impacting service availability for some users. Our team are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing, we will share updates via our Service Status page.
iSAMS Down - Unable to load iSAMS - 20/08/2026
majorSource not attested
Last archived state: resolved
View archived record details
Southeast Asia Data Centre
investigating
Dear Customers,
We are aware of an iSAMS Down error that is impacting service availability for some users. Our team are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing, we will share updates via our Service Status page.
Pupil and Parent Cloud Portals - Degraded Performance - 13/08/2026
majorSource not attested
Last archived state: resolved
View archived record details
identified
Dear Customers,
The issue with the portals has been identified and a fix is currently being implemented by our Portals team as a priority.
We will continue to provide updates via the Service Status page.
investigating
Dear Customers,
We are aware of an issue affecting the performance of the Pupil and Parent Cloud Portals. Our team are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing, we will share updates through our Service Status page.
July 2026
Ed:Gen - Admissions Portal Down - 14/07/2026
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Dear Customers,
This issue is now resolved. We apologise for any inconvenience caused by this issue.
investigating
Dear customers,
We are aware of an issue affecting Admissions Portal for all Ed:Gen schools. Our DevOps team are actively working on a solution to bring these services back on line as a matter of urgency.
We are sorry for the issues you may be experiencing, we will continue to share updates through our service status page.
June 2026
iSAMS Outage 30/06/2026
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Dear Customers,
We are aware of an issue impacting one of our servers, are team are actively investigating and updates will be provided as soon as possible.
Please accept our apologies.
iSAMS Outage 30/06/2026
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Dear Customers,
We are aware of an issue impacting one of our servers, are team are actively investigating and updates will be provided as soon as possible. Please accept our apologies.
23/06/26 - Performance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Dear customers,
The server is now stable and investigations are continuing in to the root cause.
Kind regards
investigating
Dear Customers,
We are aware of an issue affecting one of our servers, our investigation team are reviewing and will provide further updates shortly.
Please accept our apologies for any disruption to services.
11/06/2026 iSAMS Performance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Dear Customers,
Our teams have resolved the issue but are continuing to monitor to ensure this has been fully resolved.
investigating
Dear Customers,
We are aware of an issue impacting one of our servers, are team are actively investigating and updates will be provided as soon as possible.
Please accept our apologies.
08/06/2026 - iSAMS Hosting
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Dear Customers,
We are aware of an issue affecting one of our servers, our teams are currently investigating.
We will provide further updates as soon as available.
May 2026
25/05/2026 - iSAMS.COM Intermitent Issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Dear customers,
We are aware of an issue affecting some users with the https://www.isams.com/ page. Our teams are investigating.
Please accept our apologies for any inconvenience.
