Current answer
iSAMS Ltd experienced a major incident: iSAMS Down - WEB1-7 - 17/09/2026. ServiceAlert observed recovery on Sep 17, 2026.
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Incident Lifecycle
Affected Components
London (UK) Data Centre
Incident Timeline
Identified
Dear customers,
Our investigation has identified the cause of the issue. To implement the fix, we need to restart the affected server WEB 1-7. This will result in a planned outage of approximately 30 minutes commencing at 11:00 AM on 17/09/2026.
We expect this action to resolve the issue and restore service stability. Following the server restart, we will continue to monitor the service closely.
If the restart does not fully resolve the issue, we will continue our investigation and provide further updates via this status page.
We apologise for the disruption and thank you for your patience while we work to restore normal service.
Our investigation has identified the cause of the issue. To implement the fix, we need to restart the affected server WEB 1-7. This will result in a planned outage of approximately 30 minutes commencing at 11:00 AM on 17/09/2026.
We expect this action to resolve the issue and restore service stability. Following the server restart, we will continue to monitor the service closely.
If the restart does not fully resolve the issue, we will continue our investigation and provide further updates via this status page.
We apologise for the disruption and thank you for your patience while we work to restore normal service.
Sep 17, 2026 at 9:51 AM UTC
Investigating
Dear customers,
We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing and we will share updates via our status page.
We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing and we will share updates via our status page.
Sep 17, 2026 at 7:49 AM UTC
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