Current answer
iSAMS Ltd experienced a major incident: Problem with API Keys. ServiceAlert observed recovery on Nov 5, 2026.
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Incident Lifecycle
Incident Timeline
Monitoring
Dear Customers,
Regarding todays issue that has impacted the API Keys and consequently the services that rely on it. We are pleased to share that a mitigation has been deployed to restore service and a permanent fix will follow in the next update due 5.11.2026
Please note: Engineering anticipate that the update will complete overnight and no action is required by you. When an update is available it will be displayed in the "Notices" area in the iSAMS Control Panel. An update may take a couple of days to reach all customers.
Once again we apologise for the inconvenience caused.
Regarding todays issue that has impacted the API Keys and consequently the services that rely on it. We are pleased to share that a mitigation has been deployed to restore service and a permanent fix will follow in the next update due 5.11.2026
Please note: Engineering anticipate that the update will complete overnight and no action is required by you. When an update is available it will be displayed in the "Notices" area in the iSAMS Control Panel. An update may take a couple of days to reach all customers.
Once again we apologise for the inconvenience caused.
Nov 4, 2026 at 5:52 PM UTC
Investigating
Dear Customers,
We have identified an issue that has impacted the API Keys, and consequently the services that rely on it. Our Engineering Team have been engaged and are working towards a resolution to restore service as soon as possible.
We are sorry for the inconvenience this has caused and will continue to share any updates via the status page.
We have identified an issue that has impacted the API Keys, and consequently the services that rely on it. Our Engineering Team have been engaged and are working towards a resolution to restore service as soon as possible.
We are sorry for the inconvenience this has caused and will continue to share any updates via the status page.
Nov 4, 2026 at 3:59 PM UTC
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