Current answer
iSAMS Ltd experienced a minor incident: Microsoft 365 Outage. ServiceAlert observed recovery on Nov 13, 2026.
Looking for an update now? Check the current status, or follow iSAMS Ltd for future changes.
Incident Lifecycle
Incident Timeline
Monitoring
Dear Customer,
Regarding the issues currently being experienced when attempting to access Outlook and Microsoft 365 services.
This is a known widespread issue affecting Microsoft's infrastructure, with users potentially experiencing difficulties accessing Outlook (both desktop and web versions), connecting to their mailboxes, and sending or receiving emails. Other Microsoft 365 services that rely on Exchange Online may also be affected.
Microsoft has acknowledged the incident and is actively investigating, with work underway to restore normal service. Initial improvements have been reported, and Microsoft continues to monitor stability and implement further changes.
We will continue to monitor the situation and provide further updates as Microsoft shares additional information.
You can also follow Microsoft's latest updates via their Microsoft 365 Service Status page - https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect.
We apologise for any inconvenience caused and appreciate your patience.
Regarding the issues currently being experienced when attempting to access Outlook and Microsoft 365 services.
This is a known widespread issue affecting Microsoft's infrastructure, with users potentially experiencing difficulties accessing Outlook (both desktop and web versions), connecting to their mailboxes, and sending or receiving emails. Other Microsoft 365 services that rely on Exchange Online may also be affected.
Microsoft has acknowledged the incident and is actively investigating, with work underway to restore normal service. Initial improvements have been reported, and Microsoft continues to monitor stability and implement further changes.
We will continue to monitor the situation and provide further updates as Microsoft shares additional information.
You can also follow Microsoft's latest updates via their Microsoft 365 Service Status page - https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect.
We apologise for any inconvenience caused and appreciate your patience.
Nov 13, 2026 at 10:25 AM UTC
Monitoring
Dear Customers,
We are aware of the ongoing Microsoft issue and currently we recommend that customers either use our chat/phone/ticket form to contact us, rather than emails as communications may be interrupted.
We will continue to share any updates regarding this on the status page.
We are aware of the ongoing Microsoft issue and currently we recommend that customers either use our chat/phone/ticket form to contact us, rather than emails as communications may be interrupted.
We will continue to share any updates regarding this on the status page.
Nov 13, 2026 at 8:25 AM UTC
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