Current answer
iSAMS Ltd experienced a critical incident: iTeacher App Currently Down. ServiceAlert observed recovery on Oct 15, 2026.
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Incident Lifecycle
Affected Components
London (UK) Data Centre
Southeast Asia Data Centre
Incident Timeline
Identified
Dear Customers,
Regarding the ongoing issue that has impacted the legacy API, and consequently the services that rely on it, including the iTeacher mobile application. Since identifying the cause our Engineering team continues to work towards a resolution and is progressing an emergency release to restore service as soon as possible.
We are sorry for the inconvenience this has caused and will continue to share any updates via the status page.
Regarding the ongoing issue that has impacted the legacy API, and consequently the services that rely on it, including the iTeacher mobile application. Since identifying the cause our Engineering team continues to work towards a resolution and is progressing an emergency release to restore service as soon as possible.
We are sorry for the inconvenience this has caused and will continue to share any updates via the status page.
Oct 15, 2026 at 11:46 AM UTC
Identified
Dear Customers,
We have identified the cause of the issue and our teams are actively working on a fix.
We apologise for any inconvenience caused and will continue to keep you updated via the status page.
We have identified the cause of the issue and our teams are actively working on a fix.
We apologise for any inconvenience caused and will continue to keep you updated via the status page.
Oct 15, 2026 at 9:36 AM UTC
Investigating
Dear customers,
We are aware of an issue affecting the service availability for the iTeacher app. Our teams are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing and we will share updates via our status page.
We are aware of an issue affecting the service availability for the iTeacher app. Our teams are actively working on a solution to bring these services back online as a matter of urgency.
We are sorry for the issues you may be experiencing and we will share updates via our status page.
Oct 15, 2026 at 8:14 AM UTC
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