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84%of 81 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
100%
31
0
September 2026
69%
29
9
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are currently receiving reports that users are receiving eSignature failures while using the AlphaTrust solution. We are investigating this issue and further updates will be provided as we have more details.
- The iPipeline Support Team
We are no longer observing delays in email delivery and email processing is currently operating as expected.
While our investigation remains ongoing, we have identified areas of focus and continue to work with our vendor to better understand the conditions that may have contributed to the intermittent delays.
investigating
We are actively working with our email vendor to confirm the cause and resolve the issue. We have also investigated interim solutions that we hope will help reduce the impact while the root cause is fully determined and addressed. At this time, we are still evaluating whether those measures will be successful.
The delays we are observing are generally measured in minutes rather than hours, though some emails may experience delays of approximately 30 minutes. The issue is intermittent and does not affect all emails, so some users may not experience any impact.
We will continue to closely monitor the situation and expect to provide another update tomorrow morning, November 4.
investigating
We have received reports that some emails generated by some of our applications, including iGO, are delayed in delivery. Our team is actively investigating the issue and working to restore normal email delivery as quickly as possible.
We will provide additional updates as more information becomes available.
September 2026
Agency Integrator - Unable to Add New Application Information
We are currently investigating an issue with the Application Entry screen for Agency Integrator.
A new feature to have the user search for the name of an applicant before new applicant information is entered is not working as expected.
The Add/Search button is redirecting to the contact search instead of the applicant search, preventing an applicant from being added.
We are actively working on a resolution.
--The iPipeline Team
The Team has identified an additional issue with WealthServ Investments Emails which may be delayed in processing for some Customers. The Team is actively working on resolving the issue as quickly as possible.
The Team continues to monitor WealthServ Insurance for delayed and duplicated emails.
--The iPipeline Team
monitoring
While monitoring the issue, the Team has identified some emails being processed multiple times which is delaying email processing for some Customers.
The duplicate processing has been addressed and the Team continues to closely monitor the system to ensure processing remains stable and delayed emails are successfully processed.
Any duplication will be addressed once delayed emails are processed.
--The iPipeline Team
monitoring
A fix was deployed to production to day afternoon, and we have observed that email processing has resumed successfully and messages are currently being processed normally.
Our team continues to closely monitor the system to ensure processing remains stable and completes as expected.
--The iPipeline Team
identified
We have identified the issue that is delaying processing of emails in WealthServ and are working on a resolution.
A further update will be provided as soon as one is available.
--The iPipeline Team
investigating
We are currently investigating an issue with email processing services in WealthServ. At this time Customer emails within the system are delayed in processing.
A further update will be provided as soon as one is available.
--The iPipeline Team
August 2026
Affirm - Multiple Agents Unable to Upload Documents
The issue has been resolved. We have validated that users can successfully upload documents and continue with their workflow.
- iPipeline Support
investigating
We are aware of an issue preventing agents from uploading documents. Our team has been engaged and is currently investigating the situation.
- iPipeline Support
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
WealthServ Investments and RepVision Not Available
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have resolved the access issue with WealthServ Investments and RepVision. Customers are able to access these systems and we are monitoring to ensure that systems are operating normally.
We appreciate your patience while we worked through the issue.
- The iPipeline Support Team
investigating
We are currently investigating an issue which is preventing Customers from accessing WealthServ Investments and RepVision.
A further update will be provided by 1:30 PM ET
- The iPipeline Support Team
Laser App Anywhere: Service Disruption: SSO Login Errors (HTTP 500)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed the fix. Confirmations have been received, and we will continue to monitor.
identified
We are currently experiencing an issue where users attempting to log in via Single Sign‑On (SSO) may encounter an Error 500 during authentication. As a result, affected users may be unable to access the application. Our engineering team has identified the cause and is actively working on a fix. We are validating authentication services and related dependencies to restore full SSO functionality as quickly as possible.
April 2026
Lifepipe - Experiencing degradation – PROD
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with LifePipe. Our team is actively investigating the issue, and further updates will be provided as more information becomes available.
- The iPipeline Support Team
March 2026
Affirm - Connectivity issue with Book of Business Contract service
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The team has deployed the fix to production, and we are seeing a reduction in errors. We will continue to monitor the system to ensure stability.
- iPipeline Support
identified
An issue affecting connectivity has been identified, and the team is currently addressing it.
- iPipeline Support
investigating
We are currently investigating a connectivity issue related to the Book of Business service. We will provide an update once the issue has been resolved.
- iPipeline Support
AT Embedded - Slow response time when completing the signature process
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Signature performance has improved, and the system is currently stable. The team will continue to monitor to ensure sustained performance.
- The iPipeline Support Team
investigating
We are continuing to investigate the signatgure latency issues whcih may be impacting customers. Further updates will be provided as we have more details.
- The iPipeline Support Team
