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72.2%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
69%
29
9
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Agency Integrator - Unable to Add New Application Information
We are currently investigating an issue with the Application Entry screen for Agency Integrator.
A new feature to have the user search for the name of an applicant before new applicant information is entered is not working as expected.
The Add/Search button is redirecting to the contact search instead of the applicant search, preventing an applicant from being added.
We are actively working on a resolution.
--The iPipeline Team
The Team has identified an additional issue with WealthServ Investments Emails which may be delayed in processing for some Customers. The Team is actively working on resolving the issue as quickly as possible.
The Team continues to monitor WealthServ Insurance for delayed and duplicated emails.
--The iPipeline Team
monitoring
While monitoring the issue, the Team has identified some emails being processed multiple times which is delaying email processing for some Customers.
The duplicate processing has been addressed and the Team continues to closely monitor the system to ensure processing remains stable and delayed emails are successfully processed.
Any duplication will be addressed once delayed emails are processed.
--The iPipeline Team
monitoring
A fix was deployed to production to day afternoon, and we have observed that email processing has resumed successfully and messages are currently being processed normally.
Our team continues to closely monitor the system to ensure processing remains stable and completes as expected.
--The iPipeline Team
identified
We have identified the issue that is delaying processing of emails in WealthServ and are working on a resolution.
A further update will be provided as soon as one is available.
--The iPipeline Team
investigating
We are currently investigating an issue with email processing services in WealthServ. At this time Customer emails within the system are delayed in processing.
A further update will be provided as soon as one is available.
--The iPipeline Team
August 2026
Affirm - Multiple Agents Unable to Upload Documents
The issue has been resolved. We have validated that users can successfully upload documents and continue with their workflow.
- iPipeline Support
investigating
We are aware of an issue preventing agents from uploading documents. Our team has been engaged and is currently investigating the situation.
- iPipeline Support
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
DocFast - Temporary service interruption - PROD
criticalSource not attested
Last archived state: resolved
View archived record details
DocFast
monitoring
The issue has been remediated, and the DocFast application is now accessible. We are currently monitoring system performance to ensure stability and continued recovery.
-iPipeline Support Team
investigating
We are currently experiencing a service interruption affecting Docfast, which is preventing users from accessing the application. Our team is actively investigating and working to resolve the issue. We will provide the next update within one hour.
-iPipeline Support Team
WealthServ Insurance Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of reports that users are experiencing degraded application performance, resulting in slower response times within the application.
Our teams are actively investigating the issue and working to identify the cause. We will continue to provide updates as more information becomes available.
-iPipeline Support
WealthServ -Degarded perfromace experincided by users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and corrected the issue that was causing degraded performance and slow response times within the application. We are seeing improvements in system performance, and services are operating as expected.
Our teams will continue to closely monitor the environment to ensure stability.
-iPipeline Support
investigating
We are aware of reports that users are experiencing degraded application performance, resulting in slower response times within the application.
Our teams are actively investigating the issue and working to identify the cause. We will continue to provide updates as more information becomes available.
-iPipeline Support
July 2026
Laser App Anywhere – DocuSign Field Duplication
minorSource not attested
Last archived state: resolved
View archived record details
identified
We've identified the issue and have a fix in place. The team is currently going through validation/testing to confirm the duplication issue is resolved and that there are no side effects. We'll share another update once testing is complete.
investigating
We are currently investigating an issue affecting some customers using Laser App Anywhere with DocuSign integration. Users may experience document fields being duplicated multiple times for each signer within DocuSign envelopes.
InsureSight – User may experience issue with running Reports
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The application remains stable, and we have not observed any additional errors.
- Ipipeline Support
investigating
The team continues to investigate the issue. At this time, application services appear to be stable, and we have observed a decrease in the error rate.
We will continue to monitor the service closely and provide additional updates as more information becomes available.
- Ipipeline Support
investigating
We are aware of an issue impacting InsureSight, where some users are currently unable to run reports.
Our teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible.
We will provide additional updates as more information becomes available.
- Ipipeline Support
iGo - Browser compatibility issue with recent Google Chrome ver update
Source not attested
Last archived state: resolved
View archived record details
monitoring
The code fix was released this morning and has been successfully validated. At this time, we have not observed any issues following deployment. We will continue to closely monitor the situation and provide further updates if needed.
- iPipeline Support
identified
Testing has been successfully completed, and the team is preparing to deploy the changes to production tonight. We will continue to provide updates as additional information becomes available.
- iPipeline Support
identified
At this time, the issue appears to be limited to a subset of users.
We have identified a solution and are currently undertaking all the necessary validation and testing steps.
In the meantime, users who encounter this issue may continue working by using an alternative browser, such as Firefox or Safari. Alternatively, users may temporarily revert to a previous version of Chrome or Microsoft Edge until the fix has been fully validated and deployed.
We will continue to provide updates as a...
investigating
We are currently investigating a compatibility issue introduced by the recent Google Chrome version 150 update (which also impacts Edge browsers).
Our team is actively working on this and will provide updates as soon as they become available. In the meantime, if you are experiencing issues, please try a different web browser. We appreciate your patience and understanding.
- iPipeline Support
June 2026
Agency Integrator - Pending Case Status Processing Delays
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have resolved the issue with the Pending Case feeds processing and are resubmitting feeds which is expected to take several hours to complete. There was also an issue identified with DataView in which some users may have experienced a disruption. The DataView issue is also resolved and we are monitoring both issues.
A further update will be provided once the backlog of files is complete
investigating
We are investigating an issue disrupting our carrier pending case status processing. Once the issue is identified and resolved, we will process the backlog of pending case status to bring the updates current.
We'll provide another update once we have an ETA.
It appears that the fix we have applied has mitigated the issue, but we'll continue to monitor.
monitoring
It appears that the fix we have applied has mitigated the issue, but we'll continue to monitor.
identified
We believe we have identified the issue and will be working on applying a possible fix. During this process you may experience intermittent issues accessing Agency Integrator.
investigating
Agency Integrator is accessible, but various functions, such as working applications, may be affected.
investigating
We are currently investigating reports that users are experiencing issues accessing the Agency Integrator platform. Our team is actively reviewing the situation, and we will provide additional updates as soon as more information becomes available.
-iPipeline Support
May 2026
DocFast - Temporary service interruption - PROD
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been remediated, and the DocFast application is now accessible. We are currently monitoring system performance to ensure stability and continued recovery.
-iPipeline Support Team
investigating
We are currently experiencing a service interruption affecting Docfat, which is preventing users from accessing the application. Our team is actively investigating and working to resolve the issue. We will provide the next update within one hour.
-iPipeline Support Team
Laser App Enterprise (Desktop) – 404 Errors
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue impacting Laser App Enterprise (Desktop) users has been identified, and a fix has been implemented.
We are currently monitoring system performance to ensure stability and continued recovery.
investigating
We are continuing to actively investigate the issue impacting Laser App Enterprise (Desktop) users.
Our engineering team remains engaged and is working to identify the root cause.
investigating
We are currently investigating an issue impacting Laser App Enterprise (Desktop) users. Some users may encounter a 404 error when attempting to download forms or activate.
