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iPipeline External Communication Outage History

Uptime record, past incidents, and downtime history for iPipeline External Communication.

Checking current status...
83.5% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 80% 15 3
July 2026 74.2% 31 8
June 2026 93.3% 30 2
May 2026 86.7% 15 2

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
WealthServ Insurance Degraded Performance
minor

Started: Aug 12, 3:37 PM

investigating
We are aware of reports that users are experiencing degraded application performance, resulting in slower response times within the application. Our teams are actively investigating the issue and working to identify the cause. We will continue to provide updates as more information becomes available. -iPipeline Support
Aug 12, 3:37 PM
WealthServ -Degarded perfromace experincided by users
minor

Started: Aug 11, 6:20 PM

monitoring
We have identified and corrected the issue that was causing degraded performance and slow response times within the application. We are seeing improvements in system performance, and services are operating as expected. Our teams will continue to closely monitor the environment to ensure stability. -iPipeline Support
Aug 11, 7:22 PM
investigating
We are aware of reports that users are experiencing degraded application performance, resulting in slower response times within the application. Our teams are actively investigating the issue and working to identify the cause. We will continue to provide updates as more information becomes available. -iPipeline Support
Aug 11, 6:20 PM
July 2026
Laser App Anywhere – DocuSign Field Duplication
minor

Started: Jul 28, 5:51 PM

identified
We've identified the issue and have a fix in place. The team is currently going through validation/testing to confirm the duplication issue is resolved and that there are no side effects. We'll share another update once testing is complete.
Jul 29, 1:08 AM
investigating
We are currently investigating an issue affecting some customers using Laser App Anywhere with DocuSign integration. Users may experience document fields being duplicated multiple times for each signer within DocuSign envelopes.
Jul 28, 5:51 PM
InsureSight – User may experience issue with running Reports
major

Started: Jul 14, 4:45 PM

monitoring
The application remains stable, and we have not observed any additional errors. - Ipipeline Support
Jul 15, 3:42 PM
investigating
The team continues to investigate the issue. At this time, application services appear to be stable, and we have observed a decrease in the error rate. We will continue to monitor the service closely and provide additional updates as more information becomes available. - Ipipeline Support
Jul 14, 8:03 PM
investigating
We are aware of an issue impacting InsureSight, where some users are currently unable to run reports. Our teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible. We will provide additional updates as more information becomes available. - Ipipeline Support
Jul 14, 4:45 PM
iGo - Browser compatibility issue with recent Google Chrome ver update

Started: Jul 7, 5:47 PM

monitoring
The code fix was released this morning and has been successfully validated. At this time, we have not observed any issues following deployment. We will continue to closely monitor the situation and provide further updates if needed. - iPipeline Support
Jul 9, 2:17 PM
identified
Testing has been successfully completed, and the team is preparing to deploy the changes to production tonight. We will continue to provide updates as additional information becomes available. - iPipeline Support
Jul 8, 6:24 PM
identified
At this time, the issue appears to be limited to a subset of users. We have identified a solution and are currently undertaking all the necessary validation and testing steps. In the meantime, users who encounter this issue may continue working by using an alternative browser, such as Firefox or Safari. Alternatively, users may temporarily revert to a previous version of Chrome or Microsoft Edge until the fix has been fully validated and deployed. We will continue to provide updates as a...
Jul 7, 8:10 PM
investigating
We are currently investigating a compatibility issue introduced by the recent Google Chrome version 150 update (which also impacts Edge browsers). Our team is actively working on this and will provide updates as soon as they become available. In the meantime, if you are experiencing issues, please try a different web browser. We appreciate your patience and understanding. - iPipeline Support
Jul 7, 5:47 PM
June 2026
Agency Integrator - Pending Case Status Processing Delays
major

Started: Jun 3, 4:38 PM

monitoring
We have resolved the issue with the Pending Case feeds processing and are resubmitting feeds which is expected to take several hours to complete. There was also an issue identified with DataView in which some users may have experienced a disruption. The DataView issue is also resolved and we are monitoring both issues. A further update will be provided once the backlog of files is complete
Jun 3, 6:53 PM
investigating
We are investigating an issue disrupting our carrier pending case status processing. Once the issue is identified and resolved, we will process the backlog of pending case status to bring the updates current. We'll provide another update once we have an ETA.
Jun 3, 4:38 PM
Agency Integrator – Users Experiencing Access Issues
critical

Started: Jun 1, 1:47 PM

monitoring
It appears that the fix we have applied has mitigated the issue, but we'll continue to monitor.
Jun 1, 3:28 PM
monitoring
It appears that the fix we have applied has mitigated the issue, but we'll continue to monitor.
Jun 1, 3:21 PM
identified
We believe we have identified the issue and will be working on applying a possible fix. During this process you may experience intermittent issues accessing Agency Integrator.
Jun 1, 2:58 PM
investigating
Agency Integrator is accessible, but various functions, such as working applications, may be affected.
Jun 1, 1:58 PM
investigating
We are currently investigating reports that users are experiencing issues accessing the Agency Integrator platform. Our team is actively reviewing the situation, and we will provide additional updates as soon as more information becomes available. -iPipeline Support
Jun 1, 1:47 PM
May 2026
DocFast - Temporary service interruption - PROD
critical

Started: May 19, 10:48 AM

monitoring
The issue has been remediated, and the DocFast application is now accessible. We are currently monitoring system performance to ensure stability and continued recovery. -iPipeline Support Team
May 19, 11:17 AM
investigating
We are currently experiencing a service interruption affecting Docfat, which is preventing users from accessing the application. Our team is actively investigating and working to resolve the issue. We will provide the next update within one hour. -iPipeline Support Team
May 19, 10:48 AM
Laser App Enterprise (Desktop) – 404 Errors
major

Started: May 18, 3:10 PM

monitoring
The issue impacting Laser App Enterprise (Desktop) users has been identified, and a fix has been implemented. We are currently monitoring system performance to ensure stability and continued recovery.
May 18, 10:22 PM
investigating
We are continuing to actively investigate the issue impacting Laser App Enterprise (Desktop) users. Our engineering team remains engaged and is working to identify the root cause.
May 18, 7:38 PM
investigating
We are currently investigating an issue impacting Laser App Enterprise (Desktop) users. Some users may encounter a 404 error when attempting to download forms or activate.
May 18, 3:10 PM
WealthServ Investments and RepVision Not Available
critical

Started: May 4, 4:54 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 4, 5:21 PM
investigating
We have resolved the access issue with WealthServ Investments and RepVision. Customers are able to access these systems and we are monitoring to ensure that systems are operating normally. We appreciate your patience while we worked through the issue. - The iPipeline Support Team
May 4, 5:21 PM
investigating
We are currently investigating an issue which is preventing Customers from accessing WealthServ Investments and RepVision. A further update will be provided by 1:30 PM ET - The iPipeline Support Team
May 4, 4:54 PM
Laser App Anywhere: Service Disruption: SSO Login Errors (HTTP 500)
major

Started: May 4, 4:28 PM

monitoring
We have deployed the fix. Confirmations have been received, and we will continue to monitor.
May 4, 5:22 PM
identified
We are currently experiencing an issue where users attempting to log in via Single Sign‑On (SSO) may encounter an Error 500 during authentication. As a result, affected users may be unable to access the application. Our engineering team has identified the cause and is actively working on a fix. We are validating authentication services and related dependencies to restore full SSO functionality as quickly as possible.
May 4, 4:28 PM
April 2026
Lifepipe - Experiencing degradation – PROD
major

Started: Apr 23, 1:53 AM

investigating
We are currently experiencing issues with LifePipe. Our team is actively investigating the issue, and further updates will be provided as more information becomes available. - The iPipeline Support Team
Apr 23, 1:53 AM
March 2026
Affirm - Connectivity issue with Book of Business Contract service
major

Started: Mar 31, 3:44 PM

monitoring
The team has deployed the fix to production, and we are seeing a reduction in errors. We will continue to monitor the system to ensure stability. - iPipeline Support
Mar 31, 4:31 PM
identified
An issue affecting connectivity has been identified, and the team is currently addressing it. - iPipeline Support
Mar 31, 4:11 PM
investigating
We are currently investigating a connectivity issue related to the Book of Business service. We will provide an update once the issue has been resolved. - iPipeline Support
Mar 31, 3:44 PM
AT Embedded - Slow response time when completing the signature process
minor

Started: Mar 27, 6:59 PM

monitoring
Signature performance has improved, and the system is currently stable. The team will continue to monitor to ensure sustained performance. - The iPipeline Support Team
Mar 27, 8:13 PM
investigating
We are continuing to investigate the signatgure latency issues whcih may be impacting customers. Further updates will be provided as we have more details. - The iPipeline Support Team
Mar 27, 6:59 PM
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