Current answer
Intercom experienced a minor incident: Elevated errors affecting Helpdesk and Fin. Resolved on Jul 10, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
Looking for an update now? Check the current status, or follow Intercom for future changes.
Provider notice timeline
Affected Components
AU Hosting / Fin AI Agent
AU Hosting / Inbox
Incident Timeline
Resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
Jul 10, 2026 at 5:21 AM UTC
Monitoring
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
Jul 10, 2026 at 5:18 AM UTC
Investigating
We're seeing elevated error rates and increased latencies affecting Helpdesk and Fin responses for Australia-hosted workspaces. Our team is aware of the issue and is currently investigating. We will update you here when we have more information.
Jul 10, 2026 at 4:57 AM UTC
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