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Intercom Outage History

Daily provider-status observations and published incident history for Intercom.

Operational

Intercom is operational. Verified . Official provider source.

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92.3% of 39 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 72 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
Elevated errors affecting Helpdesk and Fin
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

AU Hosting / Fin AI Agent AU Hosting / Inbox
resolved
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
monitoring
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
investigating
We're seeing elevated error rates and increased latencies affecting Helpdesk and Fin responses for Australia-hosted workspaces. Our team is aware of the issue and is currently investigating. We will update you here when we have more information.
June 2026
iOS users facing issues logging into Fin
minor

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

US Hosting / Mobile Messenger EU Hosting / Mobile Messenger AU Hosting / Mobile Messenger
resolved
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour
investigating
iOS users are experiencing login failures when trying to login to Fin - currently investigating root cause
identified
iOS users are experiencing login failures when trying to login to Fin
identified
We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective.
Help Center issues in Australia hosting region
partial

View incident details and source

Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

AU Hosting / Help Center
resolved
The issues with the Help Center in the Australian region are resolved. Apologies for the disruption.
investigating
We're investigating issues with Fin Help Center in the Australia hosting region.

Legacy Incident Archive

16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
Email Forwarding is experiencing difficulties
major Source not attested
Last archived state: investigating
View archived record details
investigating
investigating
March 2026
Increased errors and latency with Inbox
minor Source not attested
Last archived state: investigating
View archived record details
investigating
investigating
Errors in the European Hosting Region
major Source not attested
Last archived state: identified
View archived record details
identified
Delayed update to Reports in the EU hosting region
minor Source not attested
Last archived state: monitoring
View archived record details
monitoring
Intercom Inbox is experiencing difficulties
critical Source not attested
Last archived state: monitoring
View archived record details
monitoring
monitoring
investigating
Slowness and errors in Inbox translations in the European hosting region
minor Source not attested
Last archived state: investigating
View archived record details
investigating
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